Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10101596
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Fit, Sound quality
She wanted the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my lady friend. Set up was easy enough. Sound, connection reliability, fit and style all excellent. Ear buds hold tight on her frequent walks. Ease of use comes with slight learning curve. Advanced features may suit more tech savy users. I use the Samsung Buds pro 2 and the Sonys are a little bit better with the noise canceling. These are paired with a Motorola phone and perform appropriately. Consumer reports was a reliable reference for this model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello THOMASW,
Thank you for choosing Sony!
We're honored to hear that the WF-1000XM5 earbuds have been such a great fit for your friend. It's wonderful to know that you found the setup easy and that the sound, connection, and fit are all excellent, especially for her walks. We appreciate your feedback on the learning curve and are glad you found a reliable reference in Consumer Reports.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Out of 10 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Quality 10/10 Comfortability 7/10 Charge 10/10 Transparency Mode: 4/10 Noise Cancelling: 10/10
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Sleek design, True Audio
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great quality amazing sounding headphones. Long battery life great design (doesn’t hurt my ears after wearing all day) and case is nice and small. Sound Connect app does take a while too setup and navigate for new users but does have nice features and settings. Noise cancellation is also really good but nothing beats the AirPods Pro’s unfortunately. Overall great headphones would definitely recommend to all who are interested in wireless headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattA,
Thanks so much for taking the time to share your feedback on the WF-1000XM5 earbuds!
It brings us great joy to hear how impressed you are with the amazing sound quality, long battery life, and great design. It's also good to know you find the case nice and small.
We appreciate your honest note on the initial setup and navigation of the Sony | Sound Connect app; we're always looking for ways to make that experience smoother for new users.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Fit, Sound quality
FANTASTIC EARBUDS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding earbuds I've ever tried. Fantastic sound quality, comfortable to wear, they fit very securely in the ear without worry of falling out. They are packed with features. Industry leading noise canceling but i think ANC has a ways to go with earbuds in particular. I very much appreciate these earbuds. For the premium price I'd have liked to have a nicer case for them though the case geels a bit plastic and cheap. But overall very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metaphorik, we're glad you like the sound quality, comfort and noise canceling feature of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
These walk laps around the airpods pro 3 any day
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing, Quality, sound quality, noise canceling and battery life are top notch on this things. The airpods pro 3 are now at this headphones level but its amazing apple too this long to catch up to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFbz,
We are thrilled to hear that the noise canceling and battery performance of your WF-1000XM5 are hitting all the right notes for you. It is wonderful to know that our dedication to audio engineering continues to stand out, even in a competitive landscape.
We are honored to have earned a spot in your daily listening routine. Thank you for choosing Sony for your premium audio experience.
Regards,
Dominick
- Pros mentioned:Battery life, Fit, Sound quality
Had to get new ear buds and liked my Sony X4...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds sound good and hold a charge well, but I think I the X4 (previous model) was better as far as fit and staying in my ears, as far as the noise cancelling they were better, and a little bigger and easier to get out of the case. I will keep the new X5...just think the 4's were a little better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, Thank you for the positive review! We're so pleased to hear you like top-notch noise cancellation of your new Sony WF1000XM5. We appreciate your feedback about the fit. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Unmatched Sound and Silence in a Compact Package
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. These headphones are a standout choice for audiophiles and casual listeners alike. These headphones deliver exceptional audio quality with crisp highs, robust mids, and deep bass, thanks to Sony's industry-leading noise-canceling technology. The design is sleek and compact, making them comfortable for extended wear, and the ergonomic shape ensures a secure fit in the ear. Battery life is impressive, with up to 8 hours of playback with noise canceling on and an additional 16 hours available through the compact charging case. This makes them ideal for long commutes or extended listening sessions. The headphones also feature quick charging, providing about an hour of playtime with just a five-minute charge. Connectivity is seamless with Bluetooth 5.2, offering stable connections and compatibility with a wide range of devices. The intuitive touch controls are responsive and can be customized through Sony's Headphones Connect app, which also allows for personalized audio adjustments. Overall, the Sony WF-1000XM4 headphones are an excellent investment for those seeking top-tier sound quality and noise cancellation in a portable, stylish package. Whether for travel, work, or leisure, these headphones are sure to enhance your audio experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenN,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! It's wonderful to hear your satisfaction with the exceptional sound quality, sleek design, noise cancellation, long battery life, seamless connectivity, and overall performance of your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Worth the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a pair of beats fit pro and am very glad I did. Sound quality, fit, battery life have all exceeded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WF-1000XM5, JTK1028! It is great to hear that the sound quality, comfortable fit, and battery life have exceeded your expectations. We designed the WF-1000XM5 to deliver exceptional audio performance, all-day comfort, and long-lasting battery—so it's wonderful to know they're meeting your needs. Thank you for choosing Sony for your listening experience; we hope you continue to enjoy your earbuds every day!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bad reaction to my Galaxy buds and had to go outside my ecosystem for some new earphones. I adore this pair. The sound quality is great. The battery life is spectacular. The app makes them fully customizable, and they were simple to connect to both Apple and Android devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Caitlyn!
We are so glad the WF-1000XM5 earbuds provided the perfect solution for you. It’s wonderful to hear that the sound quality and battery life are hitting the mark, and we're especially happy that the multipoint connection made switching between your Apple and Android devices a breeze. We take great pride in making our ecosystem accessible to everyone, and it's rewarding to know our app is helping you get the most out of your audio.
Welcome to the Sony family and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Better than the great XM4!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace a pair of XM4's that I lost, and I definitely prefer them! They are lighter, more compact, fit in the ear more comfortably, and sound at least as good. The XM5's, like the previous model, simply sound better than any earbud I've ever had, and the app allows you to tailor them to your taste. I can't recommend them too highly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, perfect! You've certainly made a great choice! We are extremely pleased it suits your needs and expectations. Thank you very much for sharing your amazing experience with your WF1000XM5 and for trusting Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Would recommend!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought thses after my pixel buds batteries stopped holding a charge (in their defense I had them 5 years), but I wanted a better fit and sound. The foam on the Sony buds provides a much more comfortable and secure fit with my ear piercings. The sound is also phenomenal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Michaela,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds have delivered both a comfortable, secure fit and exceptional sound quality for you. The foam tips are engineered to provide a tailored fit that accommodates various ear shapes and accessories, such as piercings, while enhancing noise isolation. It’s rewarding to know that these features have contributed to a superior listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound qualityCons mentioned:Volume
Sony earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ear buds. Have great sound and battery life. I wish they were a little bit louder though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devon,
That's wonderful! We're thrilled you love the sound and battery life of your WF-1000XM5 earbuds. For increased volume, try checking the volume limit settings both within the Sony Headphones Connect app and on the device you're connected to, as some devices have their own separate limiters that can be adjusted.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Fit, Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous generation which was just as good, sound is great fit is the same, battery life I feel is improved, the case is a little slimmer so that's nice, but I dislike the glossy finish
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TobinC,
Thank you for choosing Sony!
It's great to hear that you've noticed improvements in the new WF1000XM5 generation, especially in sound quality and battery life. We're glad to hear that you like the slimmer case design and understand about your concern about the glossy finish. Your feedback is very valuable to us and we will take it into consideration for future improvements. If you have any other comments or suggestions, we would be happy to hear from you. Thank you for sharing your comments.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
K.Yim
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's great for everyday use. Great Sound quality. The battery last for the whole day. The recharge is fast. The only problem would be answering phone calls as the volume is not high enough and the outside sounds affect the calls most of the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TszchunY,
Thank you for choosing Sony!
We're excited to hear that you're enjoying your WF-1000XM5 earbuds for everyday use, especially appreciating their excellent sound quality, impressive battery life, and fast recharge capabilities. We sincerely apologize for the inconvenience caused by the call volume and external noise during calls, and we understand how that can affect your experience.
To help improve your calling experience, we suggest ensuring the earbud tips fit snugly, which can significantly enhance sound isolation and call clarity.
Additionally, please verify in your video calling app that the speaker or microphone setting is set to Hands-Free.
You can find detailed instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?utm_source=openai
We’re committed to helping you get the most from your earbuds, so if the issue persists, please don’t hesitate to reach out to our dedicated support team for further assistance. You can find all the contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried them all. These have great sound and are very comfortable. The battery life is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoujeeHomeOffice,
We're so pleased to hear that you are enjoying your WF-1000XM5 earbuds! It's fantastic that you've found the sound and comfort to be top-notch, and we're glad you're appreciating the excellent battery life.
The comfort and secure fit you're experiencing is thanks to our ergonomic design, which is 25% smaller and 20% lighter than the previous model. This makes for a more natural fit in your ear, so you can enjoy your music for extended periods without fatigue. The superb sound quality you're hearing is a result of the Dynamic Driver X, which provides a wider frequency reproduction, so you can enjoy richer vocals and more detailed sound across all genres.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort, Fit, Sound quality
Besr Earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I has The previoua generation which I loved the sound quality, and confort, the only dislike was the size they were big and bulky, so when The new version came out I was exited and traded mine in first big change I noticed was the size, they were way smaller, sound quality was the same so I would really recommend them this is a perfect xmas gift for those who like running they are ater proof and stay in your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FideReview, Thank you for upgrading to your new Sony WF1000XM5! We're glad you like the more compact design, rich sound quality, IPX4 resistance rating, and secure fit which is perfect for your daily running sessions. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Fit
Better ANC and more comfortable, odd mode bug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved ANC, and definitely smaller and more comfortable than my WF-1000mx4’s. The only issue I’ve had is using them to mow the lawn: the loud mower sound seems to periodically confuse them and I have to switch the mode back to noise-cancellation. I didn’t have that issue my xm4’s. Battery life is amazing for a small pair of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crumas, Amazing! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these earbud headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for leaving us such a wonderful review! -Jess
- Pros mentioned:Bass, Sound quality
Not Cheap, But Worth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a pair of Jabra Elite Active 75t earbuds for a few years and was satisfied with them. But age caught up with them and the right bud stopped working. After researching these Sony XM5s consistently came out on top. The build quality is what you'd expect from a pair of $300 earbuds. The memory foam ear tips are very snug yet comfortable and seal well in my ear. The sound is incredible. The difference from the Jabras is very apparent. Good, solid bass with treble response clear but not brassy. The earbuds simply give high quality sound across the rated audio range. Support for Spatial Audio or ATMOS provides an amazing listening experience. All in all these are by far the best earbuds I've owned and that includes a pair of Bose Free SoundSport. The noise cancelling is very adequate. I have no experience with Bose or Jabra to compare with. But, the one issue with using noise cancelling is motion. If you're working out, running, or even mowing the yard that motion drives noise cancelling crazy with very irritating scratchy sound. Touch controls are configurable with the phone app. This is also where you can disable noise cancelling and Ambient Audio. The software also offers several other parameters to configure such as tone and balance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnthonylP,
Thank you for sharing your awesome feedback. Your review of our WF1000XM5 is on point and highly appreciated! We're glad that you are pleased with the overall quality, smart features and performance of our XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Solid so far
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, no problems so far. Great noise cancelling and usually comfortable enough to use them for a couple hours. Battery life is plenty for me (at least 2 hours). I'm a bit worried about long-term durability because I had the last model (4) and a battery failed in less than 2 years of moderate use. We'll see how they do in the next couple years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottB,
Thanks for commenting. We are very happy to hear your satisfaction with the superb performance of your WF-1000XM5. We are really sorry about what happened to your WF-1000XM4. We'd love to know more about the issues you are having and help you out. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
For the WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for trusting Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Best Sound & Call Quality. Worst Controls & App
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike most users, I maximize my earbuds for work, all-day use, focused on calls. Ever since Jabra left the US market, i had been on a hunt for a proper replacement. Unfortunately Sony doesn’t have a solution. Pros: Sound Quality, both for music and calls. Noise Cancellation, Hear-Through is world class. Battery Life, gets me through the day. Surrounding Noise Sensors are world class. Cons: Janky Sony App, feels like it was created by kids. Haptic Touch Buttons, rarely works. No Voice Confirmation for actions. No Mute for Calls (dealbreaker). Overall, if you want the best sound, clearest phone conversations, and best sensory technology, these are the best in the business. Just the cons outweigh the pros for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Balln2k20,
Thanks for your detailed and insightful feedback on the WF-1000XM5 earbuds. We truly appreciate you sharing your experience, especially your focus on using them for work and all-day calls—It's great to hear that you find the sound quality, noise cancellation, and battery life to be world-class!
We also want to thank you for bringing the specific cons to our attention. Your feedback about the app, touch controls, lack of voice confirmation, and particularly the absence of a mute function for calls is extremely valuable. We understand that these features are essential for a work-focused user like yourself, and we're sorry that these shortcomings have impacted your overall experience.
We take these comments seriously and will share them with our product development team for future improvements. We're constantly working to enhance our products and user experience, and insights from users like you are crucial to that process.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.