Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10101596
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
The best earbuds from Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing, great features, battery life, sound quality, and comfort is top notch and it’s much better then the wf 1000xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamaalD, awesome! We are thrilled to learn that you are so satisfied with the remarkable performance, outstanding features, long-lasting battery life, and comfortable design of these headphones. We truly appreciate your perfect star review and thank you for choosing Sony!
We are thrilled to learn that you are so satisfied with the remarkable performance, outstanding features, long-lasting battery life, and comfortable design of these headphones. We truly appreciate your perfect star review and thank you for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound qualityCons mentioned:Touch controls
Best you can buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best NC earbuds you can get. You can nod or shake your head to answer or not answer calls. Battery life is great, fast charging. Sound is remarkable for the size. Full EQ with the Sony app. Multipoint works perfectly. The touch controls kind of suck using volume but it is manageable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devo, thanks for commenting! We're thrilled to hear about your satisfaction with the amazing noise canceling feature, fast charging, and exceptional sound quality of your WF-1000XM5. We truly appreciate your feedback with the touch control function of these headphones. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Fit, Sound quality
Good sound odd settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently switched from Jabra (loved most of their products) because BB doesn't carry them anymore. They fit well, have good sound but there are a few odd settings and non customizable button kayouts that would help me.enjoy this product better. Would love Jabra back but for now these will do.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshW,
We're pleased to learn that you’re enjoying the fit and sound quality of your Sony earbuds. Thank you for sharing your 4-star rating—it means a lot. We appreciate your feedback on the button layout and settings, and will make sure it reaches our team. One of the standout features of your Sony WF1000XM5 earbuds is their advanced noise-cancelling technology, which helps create an immersive listening experience wherever you go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Sound quality
Perfect for what I need them for
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! they connect and disconnect instantly upon taking them out/ putting them back in the case! the noise cancelling is super good and they sound amazing! I haven't even explored all the sound options in the app but they are extremely customizable! the only thing I would recommend is purchasing a locking case if you're clumsy like me. if you drop them they will go flying out of the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyD,
We are thrilled to hear you're enjoying the seamless connectivity, amazing sound, and highly customizable features of your WF-1000XM5 earbuds! We appreciate your great advice regarding a locking case to help keep the earbuds secure during accidental drops.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Fit, Sound quality
Best earbuds by Sony so far!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony earbuds are the best!! Not only do they get me through workouts and daily tasks without any issues, they get me through workouts without any extra stress about them wanting to fall out of my ear! I would highly recommend these earbuds for anyone who’s always on the go and is constantly filled with the urge to listen to music, especially if you enjoy great sound quality and overall great build quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andym,
Thanks for your enthusiastic review of the WF-1000XM5 earbuds! We're absolutely thrilled to hear that they are the "best" earbuds for you.
It's fantastic to know that they're a reliable companion for your workouts and daily tasks, and that you can enjoy your music without any stress about them falling out.
We also appreciate you highlighting the great sound and build quality—Your recommendation means a great deal to us, and we're so glad we can provide a premium listening experience for someone who is always on the go!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Overall very pleased.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only had these about a month, but they have been pretty good. The noise canceling is pretty good ive had better, but not bad at all. I really like the touch controls on these ones. Basically never miss and they are in an ergonomic spot. They hold well and the foam pieces are pretty easy to clean. The case feels a little flimsy, but once i put the case in a protective case it feels super solid. Battery life is decent, but doesnt make it a full 8 hours. However they charge very quickly so it hasnt been an issue for me. They spund really good. Especially if you use the 360 sound stuff. Has an option for better audio quality using their bluetooth connection or regular. Sometimes at the gym the higher quality connection gets a bit spotty. Not sure if its because there are tons of bluetooth connections happening, but its easy to switch to the more stable connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonnyJ,
We are pleased to hear that you are enjoying the ergonomics, touch controls, and 360 Reality Audio on your WF-1000XM5 earbuds. Regarding the connection in high-traffic areas like the gym, we recommend using the "Priority on Stable Connection" setting in the Sony | Headphones Connect app to minimize interference. We also appreciate your feedback on the battery life and case design, and we're glad the quick-charging feature is keeping you powered throughout your day.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation was pretty good sound quality.I give maybe a four out of five rating , higher volume , not as good as I would think. I'd say there are o k and or fair product for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobA,
Thank you for choosing Sony!
We're excited to hear that you appreciate the noise cancellation and sound quality of the WF1000XM5. Thank you for your honest rating and feedback on the volume and overall value. We appreciate you sharing your thoughts with us. For the best sound performance with your WF1000XM5, we recommend using the equalizer to customize the audio to your preference.
For the best sound, try customizing the equalizer—watch this video to learn how: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00336737.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
The best earbuds out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature is amazing. I work in a sheetmetal shop, the noise produced is deafening. I can barely hear anything in the background. The fact that you can change the sound for differnt types of music/podcast makes all the difference. I HAD THE XM4 and the new XM5 sleek and much more comfortable fit makes these the best on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanH,
Thanks so much for the fantastic 5-star review! We're thrilled to hear that the WF-1000XM5's industry-leading noise canceling is making such a difference for you, especially in a demanding environment like a sheet metal shop. We also appreciate you noting the improvements from the previous model; the new sleek design and comfortable fit are key features we're very proud of.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
- Pros mentioned:Battery life, Fit, Sound quality
Sony WF1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.impressive sound quality, good noise cancellation, and overall performance, comfortable fit and long battery life,. The touch controls and adaptive sound control also add to the convenience and customization options. Overall, the Sony WF-1000XM5 it”s a good choice for high-quality true wireless earbuds with advanced features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarioG,
Fabulous! Thank you very much for sharing your awesome experience with your WF-1000XM5. We are truly delighted to know that you are satisfied with its amazing quality, great features, and superb performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Fit, Sound quality
A big step from the XM4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the sony 1000XM4s and loved everything about them. The 1000XM5s improve on everything that the 4s offered. The smaller size and shape help them fit much more comfortably for long music sessions, and the sound quality and noise canceling are amazing. I would recommend these to anyone that is thinking about giving them a shot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey BradH,
Thank you very much for your awesome review and for upgrading to the WF-1000XM5. We are extremely pleased it suits your needs and expectations.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you so much for being a Sony WF-1000XM4 & WF-1000XM5 owner, and for commending Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
A worthy improvement over the XM4s!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. These are just incredible. Sony did it and improved upon the XM4s. Off the bat, the comfort of these are noticeable. They are lighter and fit better within your ear. Then the sound. I still have my XM4s, so I've switched between these XM5s and XM4s mid track and there is a noticeable difference in sound quality. The ANC is much improved as well. I haven't taken them on a plane ride yet, but using them around the office and around my home, I can tell you that they have also improved upon their ANC technology. I use them with an Android phone for LDAC, but also have an iPad, and these seamlessly work with both for multipoint connection. Plus there are a bunch of new features that these have, that XM4s do not, mainly it the touch controls. These are feature rich and are more refined. I was hesitant to purchase these, as my XM4s worked perfectly fine. They were relatively new as well, since I had a bad pair of XM4s with defective batteries. Thankfully Sony had replaced the XM4s with a brand new pair last year, even though the warranty expired. If anything that motivated me more to upgrade since Sony righted their wrong and stood behind their product. That's excellent customer service. So if your questioning upgrading to these, from XM4s, I am confident that you will not regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OO7Prototype,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying the comfort, fit, weight, sound quality, noise canceling function, multipoint connection, and touch controls of the headphones.
It's also great to hear that you were assisted professionally regarding your experience with the WF1000XM4.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for trusting and choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
You truly get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are a game changer. they have excellent sound quality, ANC, and battery life. I'm a huge Samsung fan and have had galaxy buds for the past 10 years and have never had a pair of buds that had such good call quality. the only con that I have for them is that they don't have an ambient sound booster, but besides that, id pick these all day.
I would recommend this to a friend - Pros mentioned:Sound quality
The one and only headphones you’ll ever need
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a firm AirPods user since 2016. I’ve had every gen and the pros as well. I made the switch to Sony very reluctantly but my little brother recommended them after I lost my AirPods. So I gave them a chance and WOW! They are truly amazing headphones. The ANC and Passthrough is phenomenal. Along with the customs sound profile they create for spatial and surround sounds I crazy. These will easily blow every other in ear headphones out of the water!! I will never be going back to apple for headphones. 10/10! Treat yourself and get these headphones. Your ears will thank you! It’s truly like youre hearing everything for the first time again. The rich quality and deep base is insane!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaudF, Fantastic! We're thrilled to hear that you love the amazing sound quality and the impressive noise cancellation of your WH-1000XM5. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Fit, Sound quality
Extremely quick and easy to use!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using them for a couple of months, i xan safely say that these are my favorite pair of earbuds. The battery lasts a long time, the sound clarity is awesome, they fit nice in my ears, and they connect to my phone extremely quickly. I dotn have any negative thoughts on these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, Aidenn! We are truly happy to learn about your satisfaction with the amazing sound quality, long-lasting battery life, ease of use, superb Bluetooth connectivity, and very comfortable fit design of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Bass, Sound quality
Sony X Earbuds: A Dream for Audiophiles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a devoted music lover and sound-adjusting audiophile, the Sony X earbuds are everything I could ask for. The sound quality is incredibly rich, with deep bass, clear mids, and sparkling highs that bring every track to life. But what truly sets them apart is the customizable EQ and sound immersion controls—perfect for tailoring the audio experience to your exact preferences. Whether it’s losing myself in a symphony, hip hop, gospel or fine-tuning the EQ for an acoustic set, these earbuds deliver unmatched precision and depth. Sony has crafted an audiophile’s dream with these earbuds, blending top-tier sound with effortless control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NakeshiaRenee, Fantastic! Thank you for sharing your outstanding experience with the WF-1000XM5 earbuds. We are delighted to know that you are thoroughly impressed with their remarkable performance. We truly appreciate your perfect five-star review and your choice of Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality way better than apple headphones sound loader and longer lasting batteries
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RICARDOC,
Thank you for your feedback! We are glad to hear you're enjoying the superior sound quality and battery life of your new WF-1000XM5 earbuds.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Comfortable and Great Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, deep base and amazing sound quality. Very comfortable in my ears normally don't like in-ear but these are pretty comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SR375,
Thank you for choosing Sony!
We couldn't be happier to hear that your WF1000XM5 earbuds provide excellent noise cancellation, deep bass, and impressive sound quality. It’s especially rewarding to know they offer comfort despite your usual preference against in-ear styles. Your feedback truly encourages us.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Awesome charge and sound profile.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar battery life and great audio control and noise cancelling. Use these at work and had to work a 20 hour shift. Earbuds shockingly made it through 14 hours straight of use. Best earbuds I've owned for on-the-go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamH,
We are thrilled to hear that your WF-1000XM5 earbuds powered through such a long shift with you! It is great to know that the battery life and noise cancelling are meeting your needs for on-the-go professional use.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Best overall wireless earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Improved from previous model with richer sound quality, comfort and better anc. Audio quality more detailed and dynamic than before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerson,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the sound quality and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ease of use is really good, they are comfortable, and sound great. The different size buds are good but sometimes cause interference when useing them. Its a static type of sound when chewing or working that happens if the wrong size is on. Which can be annoying. Never had that issue with the beats. But over all sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, we're glad you like the comfort and sound quality of our product. We understand that you're experiencing interference in the form of a static sound when using the WF1000XM5 headphones, particularly when chewing or working, which may be related to the fit of the earbuds. If the sound is distorted or you hear noise, place the headphones in the charging case, close the lid, wait for about 10 seconds, and then wear them again. Also, try restarting the connected device. Ensure that the earbud tips are firmly and completely attached to the earbuds. Use the Sony | Headphones Connect app to measure the air-tightness of the earbud tips and find the optimal size for your ears. If the issue persists, initialize the unit by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony.
~Earl