Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10101596
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Battery life, Sound quality
My first foray into wireless earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and nice cancelling works well. Connecting them is not perfect everytime is why I gave 4 stars. While mildly annoying not a deal breaker for me I world still recommend. Wish the PS5 would support them. I feel the battery life is also decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joejohn81, Thank you for your honest review! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Fit, Sound quality
Excellent Sound & Fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM5 earbuds by Sony are fantastic. The sound quality is superb, and the noise cancellation is impressive. They fit comfortably and stay secure in my ears. The battery life is great, lasting me throughout the day. Overall, a solid choice for anyone seeking high-quality wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samcraft,
Amazing! We're glad that you like the sound quality, noise canceling function, fit, comfort, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Overall good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is really good. The noise cancellation and ambient reduction is a nice touch depending on what setting you use the headphones in. One issue is the mic quality is not the best as in meetings colleagues would say they’re not able to hear me well. Also, I don’t really enjoy not being able to customize what the tap features do without using one of their presets. If you’re using this just for audio quality and personally want good noise cancellation then I recommend either waiting for the new xm6 headphones to come out or, if there’s a deal, get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan, thank you for the detailed review! We're glad to hear you're enjoying the audio quality and the effective noise cancellation of the Sony - WF1000XM5—those are key strengths of the product, and it's great to know they're making a difference in your experience. We also appreciate your feedback on the mic quality and customization options for the touch controls. Your input is important, and we'll be sharing it with our product team as we continue to improve functionality and user experience in future models. Thanks again for choosing Sony! Best regards, -Dominick
- Pros mentioned:Fit, Sound quality
Good buy so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a pair of replacement buds after my Jabras went out of commission, and stumbled on these. After a very informative conversation with the rep, I decided go with these, and so far have not been disappointed. The sound is superb, they fit perfectly, and they hold up during intense workout sessions. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KendallB,
We love to hear that! Sounds like you've made a solid choice, great sound, perfect fit, and gym-ready durability? That's a win all around. Thanks for the recommendation and thanks for choosing Sony!
-Aldair
- Pros mentioned:Sound quality
Great microphone and battery. Bad brand.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair in a year. Sony does not have good support so $600 in a year for headphones kind of sucks. I did buy the best buy warrenty this time so that wont happen again. These headphones are so good for work. The mircophone is unbeatable which is why I had to stick with this brand even though they are not my favorite. I work from home and these are needed for my meetings. They do fall out of my ears sometimes regardless of what size bud i put on them. The sound connect between my phone and computer also makes things hard. If i get one notification on either while listening to the other it switches over so i have to turn the bluetooth off of one because the app is hard to navigate and i cant find the auto connect to turn it off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RemingtonL,
Thanks for the review and the feedback. Your comments really are important for us as Sony strives to deliver the best quality products. We'll be more than glad to take in consideration the details provided for future reference. Although, we are glad that the amazing microphone quality is fitting your needs, because of it Precise Voice Pickup Technology and advanced audio signal processing.
Thank you for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Fit
Not a secure fit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller and lighter than the previous version. But the ear tips are gross. They are foam and hard to clean and I clean my ears every day. They always squeeze right out of my ears. I purchased silicone ones but the sound and ANC is not as good. I called Sony and got replacements that were basically like the expensive tips I bought except with no mesh to keep gunk from getting into the speaker. I am about to return them for some OTE Bose. Other than that I like everything else. Just doesn’t work for my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarinaG,
Thank you so much for taking the time to share your incredibly detailed feedback on the WF-1000XM5 earbuds. We truly appreciate you highlighting the improved smaller and lighter design compared to the previous version.
Your insights into the fit of the included ear tips, the experience with replacements, and the performance differences you noted with silicone tips are invaluable. This type of specific feedback is crucial for our team as we continuously strive to improve our products and ensure the perfect fit and best audio quality for every user.
We understand that a truly comfortable and secure fit is essential for a premium experience, and we regret that the WF-1000XM5 ultimately didn't work for your ears.
Thank you again for your honesty and for considering Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Fit
Qaulity ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these sony earbuds. The foam ear piece tips are a little dense to help with noise reducion. However, I wish they were a tad softer, and easier to clean. They fit my ears well and dont seem to cause discomfort however I have not had them in for any extended period over an hour. I love the sony app that is used to opperate the EQ and other features. Battery life seems great, I have only had to charge once so far however I still havent had a large extended use them to determine overall battery life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zaddy, we're glad you are enjoying our product. We appreciate your feedback regarding the earbud tips of your Sony unit. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort
Comfort and sound are great!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these earbuds!! They are so much comfier than AirPods and the battery life is impeccable. I love that I can put these in and lay down comfortably on my side while listening to music and trying to sleep without feeling like I have anything actually in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyK,
Wonderful to hear! It's fantastic that the WF-1000XM5 earbuds offer such incredible comfort and impeccable battery life for you. We're so happy they're perfect for side-sleeping – that's truly a testament to their ergonomic design. Enjoy your peaceful listening!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Comfort
Jammin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my second pair of headphones. They are incredibly comfortable, and the battery lasts for a considerable amount of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdanR,
We are thrilled to hear that your second pair of Sony earbuds is providing such incredible comfort and great battery life! We're glad they’re keeping you jammin'.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great headphones, dont work out with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, the sound is great and the noise cancellation is pretty good. The foam tip earbuds are very comfortable and seal pretty well. Battery life is top notch. Ive tried the “AI” features and gone through the accompanying app for them. Don’t really care for the voice assistant that comes with them. It tries to listen to every word ans interrupts the music every few seconds when turned on. I definitely wouldn’t recommend these forntge gym especially if you’re planning on breaking a sweat. They fall out or the sweat messes with the seal on the earbuds. When it senses that the seal in your ears is broken then it pauses. They are not water resistant by any means. Every time i break a sweat with them on they start to glitch and perform random actions. They’re grwat for just listening to music but dont use them if youre very active or have the “smart” functions turned on. Probably wouldn’t buy these again if I had to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nimomelancon,
Thank you for your thorough review of the WF-1000XM5 headphones. We genuinely appreciate your positive comments regarding sound quality, noise cancellation, comfort, and battery life. However, we are sorry to hear about the difficulties you encountered with the voice assistant and the performance during your workouts.
We understand that unintentional activation of the voice assistant can be quite disruptive. To minimize these interruptions, we recommend adjusting the settings within the Sony | Sound Connect (formerly Sony | Headphones Connect) app. For detailed guidance, please refer to the following articles:
https://www.sony.com/electronics/support/articles/00229328
https://www.sony.com/electronics/support/articles/00232102
The WF-1000XM5 headphones come with an IPX4 water-resistance rating, making them suitable for splashes and sweat. To ensure the best fit and comfort, and to prevent the headphones from falling out, we encourage you to follow the steps outlined in this article:
https://www.sony.com/electronics/support/articles/00262839
We value your feedback and will consider it for future improvements. If you have any further concerns or need assistance, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
In addition, we are excited to introduce our new initiative called Product Enthusiasts. These dedicated Sony fans are available to assist you with troubleshooting and setting up your headphones. You can connect with them through the link provided above by selecting the option to "Chat with an Enthusiast."
I hope this information is helpful, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, they work really well. Great color. Great sound, comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmr25!
Thanks so much for the great review and for sharing your experience with us.
We are excited to hear that your new WF-1000XM5 earbuds are a hit and that you're loving the color and comfortable fit. It’s wonderful to know they are working out so well for your daily listening!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Samsung headphines
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in-ear headphones. The battery life is amazing. The sound is also awesome. I had Apple AirPods since they’ve been out and I am extremely pleased with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidA,
That is wonderful feedback, thank you for the 5-star review!
We are especially excited to hear that the WF-1000XM5 earbuds have exceeded your expectations. Making the switch to a new brand can be a big step, so we're thrilled that the awesome sound and amazing battery life have made it so worthwhile for you!
The WF-1000XM5's custom-designed Dynamic Driver X is built to deliver that rich, clear audio you're enjoying, and with up to 8 hours of battery life with Active Noise Cancellation (ANC) on, they're ready for your longest listening sessions.
Thank you again for choosing Sony! Enjoy your music.
Regards,
Dominick
- Pros mentioned:Fit, Sound quality
Great sound but ergonomically challenging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Sound reproduction is very good and I found a good fit with the cushions that were already on the buds when opening the charging holder, although this took a little effort to get a snug enough fit each time I tried using these earbuds. I tried using the other sized cushions, 3 different sizes, and none of them fit better. The Sony app was already installed on my phone as I already own the XM4 over-the-ear headphones, so it was no effort to add this device and choose settings. Cons: After wearing these for awhile, even with very comfortable cushions on the earbud tips, they began to hurt my ear canals. Same thing with wearing them to bed and trying to sleep on my side with them in which was mainly what I wanted to find out: Since I am a side sleeper, would these be comfortable enough to wear with my head turned either to the right or left on the pillow? They aren't. I could not find a comfortable position as, protruding out the ear, these are too bulky. (The Apple Air Pods 2 look like they might be better suited for this purpose and they'll be what I might try next.) Also, with these earbuds, the controls set up in both buds are difficult to master. I found myself having difficulty finding the exact right spot to tap and, of course, as one is adjusting them to fit better, you may be activating some of those controls inadvertently which I was doing often. The over-the-ear headphones are much more user-friendly as far as controls such as advancing to the next song or raising the volume. With these earbuds, however, it is much more of a challenge with their telling you to tap 1, 2, or 3 times. Of course, they allow you to custom control which earbud has which functions for people who are more right or left hand dominant but that mattered little to me when weighed against everything else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chiaroscuro37,
Thank you for sharing your experience with your WF-1000XM5. We are glad to know about your satisfaction with the amazing sound quality of these headphones. We apologize if you have experienced discomfort and if the touch control function didn't live up to your expectations. We truly appreciate your great feedback with your WH-1000XM4. For optimum fit, comfort and to keep the WF-1000XM5 from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
And for reasons why your ears may hurt when putting on and wearing headphones, please refer to this article:
https://www.sony.com/electronics/support/articles/00015243
As for the touch control, you may find the link below helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779848.html?search=touch%20control
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Bass, Fit, Sound quality
Love them!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, excellent app and good fit so far. The sound quality and bass are perfect for me, definitely feels like a high quality set of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unleashed, Great! We're happy to hear that you like the sound, fit, app, and overall quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sony Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice earbuds, battery life is good, sound quality is great. Gave it four stars because of the price but overall they are good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelP,
Thank you for choosing Sony!
We're truly heartened to learn that you’re enjoying the sound quality and battery life of your WF1000XM5 earbuds. We understand your concern about the price, and we'll be sure to pass your feedback along to our team.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Sony earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my new ride or die earbuds. The sound quality is great I love the way the sound. As well they are great for working out at the or having a cozy night in. The battery life last so long. These buds are a me buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraS!
We are thrilled to hear your new WF-1000XM5 earbuds have become your "ride or die." It's awesome they're working so well for you, whether you're working out or relaxing at home.
The sound is designed to be crystal clear, so we're glad you're loving the audio quality and the long-lasting battery.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Fit
Longest battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and returned several brands, either poor sound or poor fit or poor battery life. The Sony are hands without a doubt the best. As odd as they look, they fit snug with comfort and don't fall out, but I can get almost eight hours while connected to my Samsung TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryH,
Thank you for choosing Sony!
It's wonderful to hear how much you enjoy your WF-1000XM5 headphones! We are delighted that they provide exceptional comfort and security, even with their distinctive design. Achieving nearly eight hours of listening time while connected to your TV is impressive, and we're pleased to know they offer you such a remarkable experience.
Best regards,
-Fred
- Pros mentioned:Fit, Sound qualityCons mentioned:Price
Wouldnt personnally reccommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the bests fit pro and I tried these and the price tag didnt justify what you are getting and I run just one ear bud alot (left) and with these you have to have both in to control them. Sound quality is good but for the money I feel as a whole they should be better but they are more compact than there predacesors and I dodnt have an issue getting them out of the case but they just werent for me personnaly but they arent a bad set of ear buds either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris423,
We apologize if our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Depending on the headset unit you are wearing, some functions may not be available in the factory settings. In this case, you can change the function assignments to the touch sensors using the “Sony | Headphones Connect” app.
Note:
In the factory settings, the music playback function is assigned to the right headset unit. When listening to music with one ear, if only the right headset unit is worn in your ear, use the touch sensor on the right headset unit to play music. If only the left headset unit is worn in your ear, operate the connected device to play music.
For more details, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781982.html?search=use%20only%20one%20headphone
We'd love to know more about the experience you had with these headphones and help you find an alternative that might better suit your needs or preferences. Please email us at socialsupport@am.sony.com with the following so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Amazing sound, comfort, and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds for my wife as I knew they would be good since I had the older generation of these myself. Sony definitely didnt dissappoint with this latest model. My wife loved the amazing sound quality when listening to music. She recently went on a trip overseas and used these on the plane and she was completely confortable wearing these for most of the 10 hour flight, and the noise cancelling was awesome for her, and she is particularly sensitive to airplane noise. She was able to actually get some sleep on plane. She isnt the most tech proficient but she had no problem understanding how to use these buds and use the associated app. Would highly recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechyNerdHusban, we're glad you and your wife like our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Fitment is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was a little skeptical just because they look bulky. But they surprisingly stay in my ear better than any other ones I’ve had. Sound is great. Would buy again 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alexroa,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF1000XM5 exceeded your expectations in comfort and sound quality. It means a lot to us that they stay securely in your ear and deliver a great audio experience. Thank you for your trust and enthusiastic support!
Best regards,
-Fred