Customer Ratings & Reviews

Hi Edwin,

Thank you for this excellent review! We are pleased to hear you are experiencing the stunning sound we engineered into the WF-1000XM5. It's great to know that the low-end is deep and clear, achieving that perfect balance where the bass is powerful without being muddy or overpowering the treble. We appreciate you highlighting the meticulous audio tuning!

Thanks for choosing Sony, and enjoy your pristine listening experience!

Regards,
Dominick

Hi TheBlackSkull,

Thanks for commenting. We are thrilled to know about your satisfaction with the exceptional call quality, long-lasting battery life, and amazing sound of your WF-1000XM5. We truly appreciate your input with the design, touch control, and functions through the Sony Headphones Connect app. As for the Speak-to-Chat function, The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase, and for choosing Sony.

Best regards,

Romeo

Hello Changobananas,

Thank you for choosing Sony!

We sincerely appreciate you taking the time to share your feedback. It is rewarding to know that you are pleased with the sound, fit, and app functionality of the WF-1000XM5 earbuds. Your positive experience is important to us.

Best regards,
-Fred

Hi Fred,

Thanks for sharing your review and experience with the WF1000XM5. We appreciate your feedback about the supplied ear tips. We're glad that you were able to set it up to your standards.

It's also unfortunate that your XM4 is not working. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Thank you for sharing your positive experience with the WF-1000XM5, MJJ1! We’re delighted to hear that you’re enjoying their long battery life and high-quality sound. Achieving up to 9 hours of listening time with the right settings truly helps maximize convenience for all-day use.

We also appreciate your recommendation and want to highlight that, in addition to impressive battery performance and premium audio quality, the WF-1000XM5 offers other standout features: industry-leading noise cancellation, adaptive sound control, seamless Bluetooth connectivity, and a lightweight, ergonomic design for added comfort. Staying up to date with the latest firmware can further enhance your listening experience and ensure the best performance with your favorite music apps.

Thank you again for choosing Sony! Your feedback motivates us to keep delivering products that exceed expectations.

Best regards,
Gus
Sony Social Media Team

HI EliS,

That is wonderful to hear! We are delighted that you find the sound and fit of the WF-1000XM5 earbuds to be excellent, making them the best you have owned.

Thanks for choosing Sony.

Best regards, Eliab

Hi Greg, we're glad you like the sound quality, battery and comfort of our product! Thanks for choosing Sony. ~Earl

Thank you for your fantastic review, LohithR!

We are absolutely thrilled to hear that you are enjoying the WF-1000XM5 earbuds!

It's wonderful to know that you find them an excellent product with superb sound quality, and that you are impressed with the excellent design and fitting. We worked hard to make the XM5 both powerful and comfortable.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ChrisN,

That's very nice to hear! We're happy that you like the clear sound quality, comfortable design, and battery life of the headphones. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi MarkM, Thanks for sharing your review of the WF-1000XM5 earbuds. We’re delighted to hear they’re the most comfortable earbuds you’ve ever used and that the noise cancellation is top-notch! It’s fantastic to know they’ve edged out your other earbuds for you, earning the title of your best earbuds ever. We truly appreciate your feedback and thanks for choosing Sony! -Jess

Hi Tigershark, Thanks for sharing your experience. We're glad to hear you're enjoying the Sony XM5 earbuds, especially the sound quality, bass, and nose cancellation. Swapping out the ear tips for better fit is a great way to enhance comfort and performance. Thank you for choosing and recommending Sony! Enjoy! -Maria

Thank you for your feedback on the WF-1000XM5, HaleyK! It’s great to hear that you find the noise-cancelling features effective and that the earbuds are comfortable during phone calls.

However, we understand that ear sensitivity can be a concern with any earbud that requires adjustment to fit. It’s worth noting that the WF-1000XM5 comes with various earbud tip sizes, which can significantly affect comfort and fit.

If you haven't done so already, we recommend trying out the different sizes included in the packaging to see if they help alleviate any sensitivity.

If you experience any ongoing issues, please feel free to contact our customer service for assistance, and we would be happy to help.

Thank you once again for your valuable input and choosing us!

Best regards,
Gus
Sony Social Media Team

Thank you for your review, WilliamD!

We are delighted to hear that you are enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds!

It's rewarding to know that you find the quality to be outstanding, providing a premium experience in the true wireless category. We designed the XM5 to be compact and acoustically precise, and your feedback confirms we achieved that balance.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your feedback, Timothy! We're delighted to hear that you enjoyed the variety of size options and that the earbuds provided a snug, comfortable fit. The WF-1000XM5 is designed with multiple ear tip sizes to help users achieve the best possible comfort and audio experience, so it's wonderful to know this worked well for you. We're especially glad you found the audio quality to be outstanding—it means a lot to us that it’s the best you’ve heard so far! Enjoy your listening experience, and thank you for choosing Sony.

Best regards,
Gus
Sony Social Media Team

Hello Cleanandclear,

Thank you for choosing Sony!

We're excited to hear that you’re enjoying the battery life and sound quality of the WF1000XM5 earbuds. Your feedback encourages us to continue focusing on delivering products that enhance your listening experience. Thank you for sharing your positive thoughts with us!

Best regards,
-Fred

Hi SeanM!
We are really happy to hear that you’re enjoying the noise cancelling and solid battery life on your WF-1000XM5 earbuds.

These earbuds are also super easy to use and you can quickly switch between devices or control your music with just a tap. Thanks for letting us know, they were made to make everyday listening simple and enjoyable!

Thank you for choosing Sony!
Best regards,
Estefany

Hi NicholasE, That's great! We're delighted to hear that you had such a positive experience with the WF-1000XM5 earbuds! Good to know you like the comfortable fit, amazing sound quality, and the option to customize the sound to your liking. Thanks for choosing Sony! -Sam

Hello EddieZ,

Thank you for choosing Sony!

We couldn't be happier to hear that you’re enjoying the excellent sound quality and secure fit of your WF1000XM5 earbuds. Your honest feedback about the noise cancellation is appreciated, as it helps us continue to improve. Thank you for sharing your experience with us—we truly value your support!

Best regards,
-Fred