Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10101596
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-1000XM5 True Wireless Noise Cancelling Earbuds for their sound quality, battery life, and comfortable fit. Many appreciate the bass and noise cancelling, as well as the lightweight design. Some customers find the initial connectivity frustrating, and others feel the product is a little pricey. Additionally, a few have noted the touch controls are too sensitive and there is a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Overpriced but decent performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have some issues actually powering off, or turning on when removed from the case. The battery life is okay, having extra charge in the case is nice. Shame the app to manage them is mediocre.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DakotaD,
Thank you for considering Sony products.
We truly appreciate your insights regarding the WF-1000XM5 earbuds and sincerely apologize for the inconvenience you’ve experienced with the earbuds not powering off or turning on properly when removed from the case. We appreciate your comments about the app and will share them with our team as we work to improve our products.
To help resolve these issues, we recommend trying the following steps:
1. Resetting the headset: This can often fix power-related problems. You can find detailed instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
2. Initializing the headset to restore factory settings: This will reset the earbuds to their original settings and may improve performance. Instructions are available here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony[FTW-1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jamming Tidal, these sounded as clean as my ROG Cetra USB-C ll ear buds used to plugged into my ROG 8 Pro. They're well worth the money for quality and included features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshM,
We are thrilled to hear that you are enjoying the pristine audio quality of the WF-1000XM5 while streaming Tidal. To achieve that level of clarity, we integrated our Integrated Processor V2 and the HD Noise Cancelling Processor QN2e, which work together to provide 24-bit audio processing and high-performance amplification. Combined with our specially designed Dynamic Driver X, these earbuds deliver rich vocals and fine-tuned detail that truly do justice to high-resolution tracks. It’s also great to know you're finding value in the extensive feature set, from our best-in-class noise cancellation to the seamless multipoint connection.
Thank you for choosing Sony and being part of our community of audiophiles.
Best regards,
Dominick
- Pros mentioned:Comfort
So Comfy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pair of earbuds, I use them for everything such as just relaxing, or going to the gym, they're super comfortable and don't hurt my ears. Both the noise canceling and the aware mode are extremely effective. The only thing I will complain about is the app is a little annoying and the touch features aren't as versatile as the Apple AirPods as you can only assign certain features on each earbud.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review of the WF-1000XM5 earbuds, AbbyR! We are beyond pleased to hear that you find them to be an "amazing pair of earbuds" and that you use them for everything from relaxing to working out at the gym. It's truly wonderful to know you find them super comfortable and that both the noise canceling and Aware Mode are so effective for you.
We also appreciate your honest feedback regarding the app and the touch controls. We understand that a seamless and customizable user experience is important, and we are continuously working to improve our software and features. Your comments are valuable to us as they help guide future developments.
Thanks again for choosing Sony and for sharing your experience! We hope you continue to love your earbuds.
Best regards,
Gus Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Wireless excellence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new design, sound is a bit better and fuller than the WF-1000Xm4s, compact form means less fatigue on the ears and noise cancellation as good as I remember from the xm4s. I got this pair since one side of my old xm4s stopped working, wouldn't say that it's worth upgrading if you have a working pair of xm4s but if you're actively looking for a new pair these are solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katya,
We regret to hear about what happened to your previous earbuds. You made the right choice upgrading to the WF-1000XM5! We're glad that you like the design, sound quality, fit, comfort, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
XM4s to XM5s
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned the XM4s, but they started to have battery life issues and had to be replaced. I tried to go for the Google Pixel Buds Pro, but they didn't compare. The noise canceling, sound quality, and comfort are superior. In my opinion, there is not much difference in the upgrade as far as sound, but the comfort is a big plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustMe, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use, great sound and acoustics, comfortable fit. I love them. I previously had the series 4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EarlS,
Thanks for the awesome feedback! We're pleased to hear you're loving your WF-1000XM5 earbuds, especially the ease of use, great sound, acoustics, and comfortable fit. It's fantastic to know they're a hit, especially as an upgrade from the XM4s!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has amazing noise cancelling and great comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, AndreiC!
We are so pleased to hear that you are impressed with the amazing noise canceling and great comfort of your WF-1000XM5 earbuds. We designed them to provide a distraction-free listening experience with a secure and comfortable fit, so it's rewarding to know we got it right.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfortable feel. Would recommend anyone to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello k1dz03,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the great sound quality and comfortable feel of the WF1000XM5 earbuds. Your recommendation means a lot to us, and knowing our earbuds have made such a positive impression truly motivates our team. Thank you for sharing your experience and for your trust in our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Wf-1000xm5 wireless earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite wireless earbuds on the market currently. Their noise canceling works wonderfully, they deliver great sound, and they are very functional. Also compatible with wireless chargers.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MacP!
It is awesome to hear that the WF-1000XM5 earbuds have claimed the top spot as your favorites. We are especially glad that you're finding the noise canceling so effective—we put a lot of work into those dual processors to make sure they can handle almost any environment. It’s also great to know that the wireless charging is making your daily routine even more functional!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
It's so great, but a few things hold it back
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars but there are so many little issues that make them unusable. First, the ear tips. NICE IDEA! It's a silicone foam hybrid. However, they tear easily. the outer layers come off. They are impossible to clean. If you use any alcohol at all or any type of cleaning solution, it eats away at the product. That makes them disposable, unless you don't clean your ear tips. Silicone is the only option, so you have to go after market. Then, good luck getting a good clean fit with aftermarket ear buds. I can't find anything that works perfectly. Once you get a good fit from shoving them in your ear as far as you can, the noise canceling is phenomal, but dies out with any gym movement. Great noise cancelation technology is defeated by a poor fit. Next, connection issues. Using these with my phone at the gym, the right ear regularly loses connection for a short section. Nothing bad, but enough to miss a note in a song. Enough to be annoying. It reconnects in less than a second, but it is frustrating. The phone connection is great, it's a newer model android with the most recent update. The bluetooth has no other issues with any other external speakers, so it's just these. the phone is on the elliptical machine right in front of my face or it is in my pocket as i'm lifting weights. It's constantly the right ear. These sound fantastic and have great noise canceling and may work perfectly with different ear shapes. If you cant put up with the deteriorating ear tips or find a good after market. The dropping connection 20 times in an hour is awful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Haystack,
We're truly sorry to hear that you’re experiencing these issues with your WF-1000XM5 earbuds. We understand how disappointing it is when a product that offers phenomenal noise cancellation is hindered by fit and connection challenges. Your feedback is very important to us, and we appreciate you taking the time to share your experience.
For tips and suggestions on how to achieve a better fit with the earbuds, please review the guidance available at:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Regarding the connection issues with the right earbud, please try the troubleshooting steps outlined here:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html
Also, check for firmware updates as these can often resolve connectivity issues and improve overall performance. You can do so by visiting:
www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
If the problems persist after trying these steps, please reach out to our product support team directly at 239-245-6354 or via chat at:
us.esupport.sony.com/support/s/support-contact?language=en_US
(Operating Hours: Monday - Friday, 9:00 am to 9:00 pm ET; Saturday - Sunday, 10:00 am to 8:00 pm ET)
We truly appreciate your feedback and hope these steps help improve your experience. Thank you for giving us the opportunity to make things right.
Sincerely,
Maria
- Pros mentioned:Sound qualityCons mentioned:Connectivity
.Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, sounds great but have been having connection issues, not Apple user friendly in terms of using Siri and they won’t read ur notifications. they also easily fly out the case if u drop them. I would return but 3 days late -_-
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mari,
Thank you so much for the feedback. We're glad to hear you're enjoying the sound quality of your WF-1000XM5 earbuds, but we're really sorry to hear you're having connection issues and that they aren't working as seamlessly as they should with Siri and your notifications. That's definitely not the experience we want for our customers. We also appreciate you letting us know about the issue with them falling out of the case.
For the connection issues and notification problems, we have a few recommendations that might help:
1. Try turning Bluetooth off on your phone and then back on. You can also try "forgetting" the WF-1000XM5 in your phone's Bluetooth settings, then re-pairing them.
2. Make sure your earbuds have the latest software. You can do this through the Sony | Sound Connect app.
3. A full reset can sometimes clear up persistent issues. You can find instructions for this in the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
We know it's frustrating to have these issues, and we appreciate your patience. If further assistance is needed, we suggest you to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
- Pros mentioned:Battery life, Sound quality
10/10 but wait for a sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for about a month now so far no battery issues. These are the absolute best sound quality you can get from wireless earbuds. The noise cancelation is also the best it has ever been. If you dont have the xm4 earbuds then get these. If you already have the xm4 earbuds and have no issues with them, these are not worth the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joemama,
Fabulous! We are truly happy to know that you are having an enjoyable experience with your WF-1000XM5. Also, we are thrilled to hear your satisfaction with the amazing sound quality, exceptional noise canceling feature, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Impressive sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous generation and found them impressive in their audio quality. Unfortunately I returned them due to battery problems in one of the headphones. Now with this generation, I think Sony surpasses itself in audio quality, noise cancellation, comfort when wearing them and in the environmental mode in which WOW, it is impressive. 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerSabriam, we're glad you like your product! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Overpriced, exaggerated performance.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Excellent sound quality, fairly customizable via an app. - No "pumping" effect when used for exercising/jogging. Cons: - Frequent stuttering. I've owned many pairs of less expensive wireless earbuds which didn't have this problem. I generally stream from an iPhone 15 and iPad. - Occasional complete audio quality downgrade. You'll notice everything sounds "pixel-y" all of the sudden and you'll have to put the headphones back in the case to reset them before the problem will resolve itself. - The capabilities of the ANC for these headphones is wildly exaggerated as 99% of the noise cancellation is passive. Whether the "ANC" has any affect at all will be largely dependent on the anatomy of your ear and how forcefully/deep your willing to insert the earbud. ANC is either on or off. You have no control over the strength of the ANC. - Connecting to two devices at once is a non-starter. The headphones will constantly send a "pause" request to one of the devices causing your media to stop every few seconds. The only solution is to disable connections to two devices at once. - Just poor user ergonomics in general - things like having to put the headphones back in the case to sync them to a new device. The "touch" controls on the earbuds are frustrating to use and the audio feedback effect for a tap is impossible to hear over music, so you end up unsure whether your tap was registered or not - This is potentially subjective, but the foam earbuds (no rubber/silicon earbuds are provided) are not high quality and will not stay in your ear. - Overpriced, considering the factors above. Consider other brands - my recommendation would be to try Jabra.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of ear phone. I have had issues with other earphones in the past with phone call cutting in and out but these are a amazing they have really improved them. They only struggle to connect to some device but I think that may be a bug.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Thanks for the 4-star review! We're happy to hear that you're loving the clear phone call quality and the amazing improvements we've made in that area. It's a key focus for us to ensure a reliable and clear connection for calls.
We appreciate you bringing up the connection issue with certain devices, and you're right, that's something that shouldn't be happening. If you continue to experience this, we'd recommend trying a few troubleshooting steps like a simple restart, or checking the "Prioritize Stable Connection" setting in the Sony | Sound Connect app to see if that helps. You can find more information on the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Refined
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the MX4's and numerous other Sony headphones. They're always the best with sound quality. I use Windows and Android devices. The MX4's had two issues on a daily basis, but were otherwise top tier. The touch points were inconsistent and they were too big for my right ear. I got used to these issues and they remain the best of the best. However, MX5's have solved these issues. Sound quality on the MX4's were great, but these are even better. This is what I wanted.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Upgrade of Ear Buds & GREAT ONE!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these headphones as my old(er) ones were not clear and didn’t fit my ears well. After much research on my end, concluded with the Sony buds and they are clear, provide incredible sound quality and fit my ears very well!!! Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeweyChetumandHowe, We're glad that you are enjoying your WF1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
They are great when they work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great when they work. Sound profile and ANC is great, as to be expected by Sony. Software and controls are not great and could use a LOT of refinement. Volume / Playback / ANC controls on the buds is clunky at best. 4+ taps to turn the volume up or down is REALLY a pain and only works sometimes. They do not connect automatically to the 2 paired devices. No ability to change what each tap does on the ear bud is an oversight in my opinion. I have had a number of times where they just disconnect, and I have to pair them again. Lag time between a tap on the bud is noticeable. For a 300 dollar flagship product, I expected a more polished user interface and a more stable experience. If it was not for the sound quality and ANC I would return and go back to my Pixel Buds Pro.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bfes, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. We would like to turn your opinion around regarding the WF1000XM5. Please utilize the Headphone Connect app of the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=headphone%20connect
For multipoint connection, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106282.html?search=multipoint
Please set the headset to “Priority on stable connection” using the Headphone Connect app for stable connection. You can isolate the issue on the connectivity by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Comfort, Sound quality
Love these earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair I've had and they have the best noise cancelling functionality! Comfortable in the ear, easy to manage the functions and the OOBE experience was very premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user371927, Thank you for sharing your positive experience with the WF-1000XM5! We're thrilled to hear that you find the noise-canceling functionality to be the best and that the earbuds are comfortable and easy to manage. Additionally, it's great to know that you had a premium out-of-box experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
These are the ones to get
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who owned the apple air-pods pro 2, and tried both the Bose QC ultras and Technics az100…do not settle for less. These bring the whole package in terms of astonishing sound quality and clear, crisp instrumentals along with a tight base. The ANC quality is fantastic, leaving nothing between you and your music experience. I constantly find myself reaching for these in excitement when I want a concert like experience at any random moment, coffee shops, my workplace, even at home before going to bed. They are that good..
I would recommend this to a friend