Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10101596
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-1000XM5 True Wireless Noise Cancelling Earbuds for their sound quality, battery life, and comfortable fit. Many appreciate the bass and noise cancelling, as well as the lightweight design. Some customers find the initial connectivity frustrating, and others feel the product is a little pricey. Additionally, a few have noted the touch controls are too sensitive and there is a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
Amazing ear bud's
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably some of the best earbuds I have owned; they fit great, offer excellent noise cancellation, and have good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackD, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5 earbuds! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Fit, Sound quality
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these earbuds. They fit well and they soud good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, DavidS! It is most rewarding to hear that you're enjoying your WF-1000XM5 earbuds and that they fit well and sound great. At Sony, we strive to deliver high-quality audio products that provide both comfort and exceptional sound performance, so it's wonderful to know we've met your expectations.
If you ever have questions or need tips on how to maintain your earbuds for the best experience, feel free to reach out. Your satisfaction is our top priority, and we appreciate you choosing Sony. Enjoy your listening!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Great sound but...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM# line of earbuds have phenomenal sound. These xm5 are the most compact. I love the size. Just wish the earbuds had a grippier surface. They are very slippery when handling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joruhe. Excellent choice! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Fit, Sound quality
Glad I Upgraded
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the WF 1000XM3 and wanted to upgrade the new WF1000XM5 and I am so glad that I did. They’re smaller in your ear so it's a great fix for working out and more and NEVER have to worry about them falling out. The sound is better than ever, and I qould recommend these to anyone who isn't worried about paying the high price for a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wayback718,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you like the size, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the previous model and loved them until the battery on them gave out. These are even better, the case is smaller and shape fits nicer into a pocket, the earbuds are smaller and more comfortable and the sound quality/noise cancelling is still awesome too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mase, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Love them so much i bought it twice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality of the Sony WMF. I misplcaed my last pair and had yo rebuy the in earphones. The only issue is that the ear tips are the most secure. I constantly worry abotj them falling out durinh a flight and loosing it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shaun,
We're so happy to hear how much you're loving the XM5 earbuds! Don't forget to download the Sony Sound Connect App to elevate your experience even further.
For a better fit, you can replace the ear tips. Check this out for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=tip
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Sound quality
First pair! Best pair!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I could have hoped for in earbuds. I use them at work and they last all day and then some. I can still talk to people and hear them, and when I need to use a power tool, one tap on the left bud turns on noise cancellation. Perfect for what I need them for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewS,
You made the right choice! We're glad that you are enjoying the battery life and touch controls of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Outstanding
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery and sound outstanding, it like they never die. I use mine mostly in the shop. The ambient mode works great. All i have to do is talk. Music stops plaing. So I can have a basic conversation. With out having to get my phone out and manualy turn the music off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Poorboy,
Thank you for your valuable 5-star review of the WF-1000XM5. We are so glad to hear that you are impressed with the outstanding battery and sound quality, and that the headphones are serving you well in your shop.
It’s great that you've discovered and appreciate the Speak-to-Chat feature. We designed it for exactly this reason—so you can have a quick conversation with colleagues or friends without having to stop what you’re doing and manually pause your music.
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Fit, Sound quality
Noise cancellation is clutch
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is the best I’ve had. Comparison Bose over the ear and apple pro 2. Comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD, Awesome! We're very happy to hear you like the excellent noise canceling feature and comfortable fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Pefect now that they are $200
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and snap these up @ $200 (were $300) I never though Noise cancelling was that big of a deal, but you turn this on and the sound is so much better. Buy some spinfit omni earbuds ends and you are set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello nordy,
Thank you for choosing Sony!
We're thrilled to hear you're loving your WF-1000XM5 headphones, especially at such a great value. It's fantastic to know that the Noise Canceling has made such a difference for you and elevated your sound experience. Thank you for your suggestion regarding the ear tips to further enhance sound quality!
Best regards,
-Fred
- Pros mentioned:Sound quality
Keeping it real
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is nice but hurts my ears, the noise cancelation as well while being on the phone is not better than the Airpods 2 plus. Especially for price point it needs to be better and it just falls short
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Governor,
Thanks for reaching out and sharing your feedback with us. We're glad to hear you're enjoying the sound quality of your WF-1000XM5 earbuds, but we're very sorry to hear that they're causing discomfort and that the noise cancellation is not fulfilling your expectations, especially during phone calls.
For the discomfort you're experiencing, we highly recommend trying the other sizes of earbud tips included in the box. A proper fit is key to both comfort and getting the best performance from the noise cancellation feature.
If you're still having issues, please don't hesitate to reach out to our support team directly. They can provide more personalized troubleshooting and assistance to get things sorted out for you. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and for your feedback.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Great Headphones, Everything Works Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great sounding headphones. The pairing process to Apple products is pretty clunky and kind of frustrating however, and Sony could do a better job at making the process more seamless. Once you pair these they sound really great. I'd say the AirPods Pro 2 sound just a little better than the Sony's, but I believe you can play around with the EQ settings in the Sony app to make it sound to your liking. Also, I believe these headphones and Sony headphones in general will preserve your hearing more than other brands, I have nothing to back it up, it's just from observation and my personal experience from using these Sony headphones and others. These are high-quality headphones and would recommend picking these up if you're in the market for in-ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyNolan, We appreciate your feedback and we are glad that you like your new Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:FitCons mentioned:Price
Pretty great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items pretty great upgraded from the xm4, the size is what makes them more convenient and comfortable. Would reccomend whenever theyre on sale cause 300$ is a lot but i got them flr 250 which was decent wnough bjt they sometimes go to 230
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilCheeze,
Fabulous! We are very happy to hear your satisfaction with the smaller & very comfortable design and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Best Earbud I have Ever Used
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and the technology employed on this earbud is amazing with the noise cancelling and ambient sound option. Been using it everyday and super delighted putting it on my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conrad, we're glad you like the comfort and noise canceling feature of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Very good earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality and noise cancelation, did change the foam earbud covers for silicone ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamSharp,
We are thrilled to hear you're enjoying the sound quality and noise cancellation of your WF-1000XM5. It's great that you found the perfect fit by switching to silicone tips!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Poor Multipoint techonology.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound, but the multipoint technology leaves a lot to be desired. It has multiple issues being connected to my laptop and my cell phone, does not easily transition between them and get's stuck on one device when it shouldn't.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Buzzy,
Thank you for considering Sony products.
We are pleased to hear that you find the sound quality of the WF-1000XM5 earbuds exceptional. However, we sincerely apologize for the difficulties you are encountering with the multipoint connectivity feature and the challenges in seamlessly transitioning between your laptop and cell phone.
To address these issues, please follow the steps below:
Update Firmware to Version 6.1.0: Ensure your earbuds are running the latest firmware to improve performance. Detailed instructions are available here:
Reset the Earbuds: Performing a reset can often resolve connectivity issues. Please refer to the following guide for instructions: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initialize the Earbuds: Restoring factory settings can help eliminate persistent problems. Follow the steps outlined here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Adjust Bluetooth Settings: On Your Connected Devices: If possible, set the Bluetooth codec to AAC to reduce audio processing load.
On the Earbuds: Use the Sony | Sound Connect app to set the connection priority to "Prioritize Stable Connection."
Check for Interference: Ensure that other wireless devices, such as Wi-Fi routers or other Bluetooth devices, are not causing interference.
If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate your patience and hope to help resolve this promptly.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Good, not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. App has nice features. Initial connectivity can be frustrating. Max volume is not loud enough in certain environments (e.g. airplane).
I would recommend this to a friend - Pros mentioned:Sound quality
Standard Bearing Audio Gear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used everyday for 7 months now. Gold standard audio device. 3rd pair in the Sony series - better than the 4s. Will buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rrddgg!
Thank you so much for your feedback! It is most rewarding to hear that you consider the WF-1000XM5 your gold standard for audio.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
Worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money. The ear tips work well, but don’t last very long. Had to order replacements after 18 months of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael!
Thank you so much for taking the time to share your review! We are very glad to hear that you feel your Sony WF-1000XM5 earbuds are worth the money.
We truly appreciate you bringing the durability of the ear tips to our attention.
Your insights are incredibly helpful as our engineering teams continue to refine and improve the longevity of our materials for future designs.
We are so happy to have you as part of the Sony family!
Best regards,
Estefany
Great earbuds but very poor ear-tips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those earbuds are great and provide good ANC. The app is great and has lots of great features. The only issue I find with those earbuds are the ear tips. The air foam ear tips do not stay in their position within the ear canal. After trying all the fitting sizes, none of them seem to provide enough comfort and keep moving out of place. It is disappointing for pricey earbuds like those to have cheap and uncomfortable ear tips. I believe Sony can improve the ear tips in the future and improve the design and comfort level of those buds. One improvement that could be considered for the future is including ear wings to stabilize the ear tips in the ear canal.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KhalidJ,
Thanks for commenting! We are thrilled to hear your satisfaction with the exceptional noise canceling function, amazing features, and superb performance of your WF-1000XM5. We sincerely apologize if they didn't fit you well and if the supplied earbud tips didn't live up to your expectations. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support