Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10101596
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-1000XM5 True Wireless Noise Cancelling Earbuds for their sound quality, battery life, and comfortable fit. Many appreciate the bass and noise cancelling, as well as the lightweight design. Some customers find the initial connectivity frustrating, and others feel the product is a little pricey. Additionally, a few have noted the touch controls are too sensitive and there is a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best ear buds
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ear buds you can buy. The noise cancelling is the best out there even better than my AirPods Pro 2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominicM,
We are excited to hear you feel the Sony WF-1000XM5 are the best ear buds you can buy! We put a tremendous amount of research and technology into our Active Noise Cancelling, and your feedback that it's superior to other premium models is a fantastic testament to its performance. Thank you for your wonderful 5-star review and for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great earbuds! not for bass lovers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony's were my first step into high end, feature rich earbuds. Overall a quality set and the ANC and transparency modes worked well but I returned them because I prefer a stronger sub bass and overall oomph in the lower frequencies. Not ideal for bass lovers. Moved onto JBLs and am happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAZZY, Thank you for your honest review. We are glad to hear that you are happy with the sound quality of the WF-1000XM5 but unfortunately, had to return them as it did not meet all of your expectations. We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Bright in Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products have always had a bright sound when in use. These earbuds are no exception. A truly enjoyable experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ascrilla,
We're so glad to hear that you’re enjoying the bright sound and truly pleasurable experience with your Sony WF1000XM5 earbuds. Thank you for the perfect 5-star rating—it means a lot! The immersive sound quality of your Sony earbuds is designed to bring every note to life, and it’s wonderful to know that this feature is making a difference in your listening moments.
Thank you for choosing Sony—hope your day is outstanding!
DiegoV.
- Cons mentioned:Connectivity
Prettay saweet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works a pretty good, wish it connected to more than 2 multiple devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasP,
Thanks for your review of the WF-1000XM5 earbuds, it's fantastic to hear you're enjoying them!
We understand your desire to connect to more than two devices simultaneously, and we appreciate you bringing this to our attention. The WF-1000XM5 earbuds are designed with a multipoint connection feature that allows them to be connected to two devices at the same time. This is a great feature for switching seamlessly between a phone and a computer, for example.
While we recognize that many users would benefit from connecting to more than two devices, this is a limitation of the current Bluetooth technology used in the earbuds. We are always working to improve our products and features, and we will be sure to pass your feedback on to our engineering team for future consideration.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team
- Pros mentioned:Sound quality
Sony at it again.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them daily the noise cancelling is awesome and the sound quality is the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrahamW,
It is most rewarding to hear that you use the Sony WF-1000XM5 earbuds daily and that you find the noise canceling to be awesome and the sound quality to be the best!
We really appreciate you being part of the Sony family!
Regards,
Dominick
- Pros mentioned:Sound quality
Great sound and great noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. They sound really awesome and the noise cancelling works better than anything ive tried yet.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Mkwd28!
We are extremely pleased you love your WF-1000XM5 and that you're satisfied with its amazing sound quality & exceptional noise canceling feature.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great spound quality and easy to use. I like the way they sound
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LeviS!
We’re so glad to hear that you are loving the sound quality and finding your WF-1000XM5 earbuds easy to use! We put a lot of work into making sure our industry-leading noise canceling and audio performance are paired with a seamless user experience, so it’s great to know we hit the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony wF 1000XM4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What more can I say! Its a sony product and it delivers. Music highs are crisp and bass is thumping!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cool7543,
We're so glad to hear that your Sony earbuds are delivering such crisp highs and thumping bass! Thank you so much for sharing your 5-star rating—we truly appreciate your support and enthusiasm for the music experience. The WF1000XM5’s sound quality is designed to make those moments even richer, so it's fantastic to know they’re resonating with you.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
- Pros mentioned:Sound quality
great sound and bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and bass it's a little hard getting them out of the case because they are so smooth. download the app for these is a must, it makes all the difference for sound and noise cancelling. I would recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraV, thank you so much for the fantastic 5 star review! We're thrilled to hear you're enjoying the rich sound and power bass of the WF-1000XM5 earbuds. We do agree with you, the Sony headphones Connect app really unlocks the full potential of the sound and noise cancelling features! Thank you so much for being part of the Sony family. Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Sony is Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love sony .. excelent sounds comfortable and faster .. good canceled noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Hector, thanks for commenting! We're extremely pleased to hear your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling feature, and superb performance of your WF-1000XM5. Thank you so much for the love and for commending Sony! - Romeo
- Pros mentioned:Sound quality
5 stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is the best I have ever had. Can be uncomfortable for some people with smalled ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JeffS,
Thank you for your feedback! We are really happy to hear that you’re enjoying the exceptional sound quality of the WF-1000XM5. We understand that comfort can vary, and we appreciate you sharing that insight.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Same great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same great sound quality as the 4s, but they don't cancel noise as well. The fit is also smaller and they don't stay in place as well. Still a great quality earbud.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Better than the previous version
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is better than any other earbuds I have used. Battery life is amazing and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conrad,
Fantastic! We are so happy to know your satisfaction with the amazing noise canceling feature, exceptional sound, and long-lasting battery life of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best so far sounds amazing. Very comfortable stays in place looks sweet…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrueMana, fabulous! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you so much for sharing your excellent experience with our product and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Fantastic noise canceling earbuds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for several weeks and have been pleased with my purchase. I went to a concert the music was not my jam. I popped in the earbuds and had my own personal concert while the rest of my group enjoyed the music. The buds filtered out the sound fron the concert but not the feel from the base. It was unbelievable how well the noise canceling worked. I would recommend these earbuds if money is not a concern.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyG,
Thank you for the purchase and we're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and recommendation. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Best ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last very long and good quality sound, especially when you're working. Comes in handy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianC, Great! We're delighted to hear that you're enjoying your noise canceling earbuds. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Fit, Sound quality
Sony WF10000XM5 earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use. The sound quality is exceptional. I have hard-to-fit ears and these solved my issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAZH, Perfect! We're delighted to hear you like the ease of use, exceptional sound, and amazing fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is not muddy, and doesnt overpower treble. Bass is deep and clear. Very high quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin,
Thank you for this excellent review! We are pleased to hear you are experiencing the stunning sound we engineered into the WF-1000XM5. It's great to know that the low-end is deep and clear, achieving that perfect balance where the bass is powerful without being muddy or overpowering the treble. We appreciate you highlighting the meticulous audio tuning!
Thanks for choosing Sony, and enjoy your pristine listening experience!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Amazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing features, great sound quality, long lasting battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Excellent sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, it is well balanced all around. However, the app is very complicated to navigate! It has way too many features. The worst part about the the design is the shiny material that they use for the earbuds. It is very slippery when you try to remove them from the case and even harder when you try to remove them from your ears. I really hate that part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're truly delighted that you are enjoying the superb audio quality of your WF-1000XM5. We're sorry you've been running into difficulty using the Headphones Connect app and you find the glossy texture make them harder to remove from the charging case. The WF-1000XM5 earbuds feature an improved, glossy texture and more luxurious feel that fit comfortably in your ears while keeping out external sounds. By downsizing the earbud body and optimizing the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4.
For more on "Benefits for using Sony | Headphones Connect app", please refer to this link.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Thank you for sharing this feedback and for choosing Sony! -Jess