Customer Ratings & Reviews

Hi DanielD,

Thank you for your fantastic 5-star review of the WF-1000XM5 earbuds! We're thrilled to hear that you find the sound quality to be clean, crisp, and high-quality, and that you would recommend them to others. A key feature of these earbuds is our Integrated Processor V2, which delivers exceptional audio quality and industry-leading noise cancellation, so we're glad you're enjoying the rich, clear sound.

Thanks for choosing Sony, have a fantastic day!
DiegoV

Hi KenS,

Perfect! We're glad that you like the fit, size, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hello JiovanniC,

Thank you for choosing Sony!

We're excited to hear that you’re enjoying the quality of the WF-1000XM5 earbuds for your gym and outdoor activities. It’s wonderful to know they’re keeping up with your active lifestyle. Thank you for sharing your experience with us!

Best regards,
-Fred

Hi JasonD,

Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We truly appreciate your recommendation!

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi GastonG, great! We're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hi Starburst, we're glad love our product. We're sorry to hear that you have an issue with your Sony unit. Please follow this link to isolate the issue on the sound:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl

Hi Thefloofywolf, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Thank you for your review, Consumer.

We are sorry to hear that the WF-1000XM5 earbuds are not meeting your expectations regarding volume and bass, and that you are experiencing difficulty with them falling out of your ears. This is definitely not the comfortable, high-performance experience we intend to deliver.

The fit of earbuds is crucial for both comfort and audio performance, especially bass response and noise canceling effectiveness. We recommend trying the following:

Change Ear Tips: The WF-1000XM5 comes with multiple sizes of noise isolation earbud tips. Please experiment with the different sizes (L, M, S, and SS) to find the one that creates the tightest, most secure seal in your ear canal. A good seal is essential for maximizing bass and volume.


Check the App EQ: If you still desire more volume and bass, you can adjust the equalizer settings directly within the Sony | Headphones Connect app to customize the sound profile to your preference.

If you continue to experience discomfort or poor sound quality after trying different tips and EQ settings, please contact our support team directly. They can provide more personalized guidance to ensure you get the reliable performance and fit these earbuds are designed to deliver:

Sony Support Contact: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate you bringing these issues to our attention.

Best regards, Gus, Sony Social Media Team

Hi LuisB,

Thanks for commenting! We are thrilled to know that you love your WF-1000XM5 and that you are satisfied with its exceptional sound quality & amazing noise canceling function. We truly appreciate your input with the device tracking function and we are sorry if these headphones doesn't support it.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

Best regards,

Romeo

Hi MisterC,

While we are thrilled to hear your satisfaction with the amazing performance of your WF-1000XM5, we are really sorry if you are experiencing an issue with the battery on your WF-1000XM4. This is certainly not the news we'd like to hear from you. We'd love to know more about the problem you're having and help you out. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

For the The WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

We are looking forward to your message and thank you very much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi JakeZ, thank you so much for the glowing review! We're thrilled to hear you're enjoying the crisp sound and immersive audio experience of the Sony - WF1000XM5. It's wonderful to know they're bringing such beauty to your daily listening. Thank you for choosing Sony, and enjoy every note! Regards, -Dominick

Hi, CodyB,

Thanks for the great review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hi The5,

You've made a great choice! We are very happy to know that you are enjoying the amazing sound quality & long-lasting battery life of your WF-1000XM5.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Awesome, iamartimus! We're glad you are happy with your earphones. Enjoy and thanks for choosing Sony! -Craig

Hi IsaiV,

Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Saiyan,

We couldn't be happier to hear that you are enjoying the excellent sound and noise cancellation of the Sony WF-1000XM5!

Achieving a very balanced sound alongside our industry-leading noise cancellation technology was a key focus, and we are delighted that you recognize these core strengths.

Thank you very much for choosing Sony and sharing your five-star review!

Regards,
Dominick

Hi OmarR, Great! We're very happy to hear that you're satisfied with the amazing sound quality of the WF1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi RobialiyahM,

Thanks for your fantastic review! We are so happy to hear you're enjoying your WF1000XM5.

It's great to know you're loving the glorious color and sound quality. Our earbuds were created focused on both the design and the acoustic engineering, so your feedback is truly appreciated by the team.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi, Tdnb,

Thanks for the review and for letting us know your concerns about the Earbuds. It really matters to us, as Sony always strives to deliver the best quality products. We can definitely take in consideration the details provided, and pass the feedback to the appropriate department.

Thank you for choosing Sony, have a nice day!
-DiegoV

Hello there,

Thank you for choosing Sony!

It brings us great joy to hear that you love the WF-1000XM5 earbuds and regard them as one of your favorites! We're delighted that the sound quality is amazing for you. Thank you for sharing your enthusiasm!

Best regards,
-Fred