Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10101596
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-1000XM5 True Wireless Noise Cancelling Earbuds for their sound quality, battery life, and comfortable fit. Many appreciate the bass and noise cancelling, as well as the lightweight design. Some customers find the initial connectivity frustrating, and others feel the product is a little pricey. Additionally, a few have noted the touch controls are too sensitive and there is a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Work, Play, and Relax
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these everyday and barely ever take them off when I'm not at work. When I do use these at work, the noise cancelling helps me stay focused and the talking feature makes sure that I'm not completely ignoring my coworkers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicTeacher, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Fit
Great app, sound quality and not best shape
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these but returned them because of the shape. They’re really small which is great, but their shape makes it so uiu have to pay attention to which bud goes where. Other ear buds are easier to differentiate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Huhh,
Thanks for your comment. While we are pleased to know that you like our WF-1000XM5, and that you're satisfied with its amazing sound quality and superb companion app (Sony | Headphones Connect app), we are really sorry if the design of the earbuds didn't live up to your expectations and that they had to be returned. Your feedback matters to us as it helps us improve our products. We value you and your input, and we are hoping you will consider Sony again in your future purchase.
Sincerely,
Romeo
- Pros mentioned:Comfort, Sound quality
excellent sound and noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent comfort and sound price highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dawn, That's great! We're thrilled to hear you like the excellent sound quality, noise cancellation, comfortable fit, and overall value of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Your recommendation means a lot to us! Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great and are sound is great. If you need a new pair of buds these are a must have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahR, we're really happy to hear you're enjoying your Sony - WF1000XM5 earbuds. With industry-leading noise cancellation, immersive sound quality, and a super comfortable fit, they're designed to elevate your listening experience, and we're so glad they're hitting the mark for you! Thanks for your recommendation, and for choosing Sony. Regards, -Dominick
- Pros mentioned:Battery life
it's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Con: The sound quality is not as good as Sennheiser TW3. noise cancellation is not as good as the Apple Airpod 2pro. Pro: Connectivity is good, the fit is good, decent battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sguo,
Thanks for commenting. We're thrilled to know that you're satisfied with the superb Bluetooth connectivity, very comfortable fit, and long-lasting battery life of your WF1000XM5. We greatly appreciate your input about the sound quality and noise cancellation of these headphones compared to other brands.
For sound quality, to ensure you're getting the best experience, please follow the steps provided on this Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956
Also, when you want to prioritize the sound quality, we recommend selecting the “Priority on sound quality” mode from the “Sony | Headphones Connect” app.
Additionally, the following information on this article is important in order to maximize the noise canceling function and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839
I hope this helps. Thank you so much for your purchase and for choosing the best brand, Sony!
Best regards,
Romeo
- Pros mentioned:Fit, Sound quality
Good choice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best one at the market now, ANC good, smaller and lighter than the previous WF-1000XM4!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Nn1989! We are happy to hear that you are impressed with the noise cancelling feature and design of the new WFXM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was top tier as I have the sony headphones. The noise cancelation was good but relies on the eartips.
I would recommend this to a friend - Pros mentioned:Sound quality
Mic quality on calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds primarily for their touted AI-driven noise cancellation during phone calls. While the performance is satisfactory, it falls short of being the best, exhibiting an unusual crackling, slight voice muffling, and an unnatural sound quality. They work fine for music, but for daily, extended phone calls, they don't quite measure up. Consequently, I opted to return them and instead invested in the Nothing Ear 2. The latter excels in both sound quality and microphone performance, making it a more favorable choice for my needs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jumanji, we're sorry to hear that you have an issue with your Sony unit. We would like to turn your opinion around regarding our WF1000XM5. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Get em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a couple of months in and nothing but positives…sound quality, check/noise cancellation, check/easy to set up with an app to further customize sound settings, check. Really the only downside would have to be price as they are on the higher end but still in line with the Bose and most others of this caliber.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas,
Thank you for the purchase and we're glad to hear that you like the sound quality, noise canceling and application of the headphones; Your feedback regarding the price is greatly appreciated. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great for listening to music or on a phone call
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these primarily at work instead of a traditional over the ear headset. They sound great on my end and I'm told they sound great to the other party. It takes a moment longer to put them in my ear when I'm receiving a phone call but they have a solid feel and are easy to insert.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, SeanW!
We are extremely pleased to hear your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sounds great But ...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, better than Airpod Pro! Switched between 2 devices work better after firmware upgrade. Wish it has better ear tips that me fit better. I'm between small and medium :-(
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ultraman75287, we're glad you are enjoying the sound quality of our product. We understand your feedback regarding the earbud tips of your Sony unit. The WF1000XM5 comes with different size of earbud tips (SS/S/M/L). Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customization using the equalizer on the app. Noise cancelation is perfect. Connects to things seamlessly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Priscilla
We are delighted to hear that you are enjoying your Sony headphones and their amazing Noise Cancellation feature! Your comment is well appreciated as we always strive to deliver the best quality products!
Thank you for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Best sounding earbud, charging case issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the xm4 and was looking forward to upgrading to the xm5's. Unfortunately, I am on my third pair of earbuds due to the charging case malfunctioning and stops charging. It's been covered under the one-year warranty, but I was hoping it would have been fixed by the second pair. Overall, I love the earbuds. I think the Sony sound quality is unmatched. That's why I'm still here dealing with this on the third pair. It's annoying but not enough for me to want to switch to a lower quality sound system and sound experience. Also hoping third time is the charm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradyL, Thank you for sharing your experience with us. While we're glad that you love the sound quality, we're sad to hear that you are having issues with the casing. This is definitely not what we wanted you to experience. We take this as feedback as it can help us improve in the future. We hope that there won't be anymore issues with your third replacement.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Pros mentioned:Fit, Sound quality
Ear bud recommenation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, easy operation, great fit. Very suitable for wear while exercising.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Highwayman,
Perfect! We're glad that you are enjoying the sound quality, fit, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit
Live the unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt fall of my ear and thats really what i was looking for love it i found it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Sonyearplugs,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Sound quality
Awesome!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the xm5, I do alot with chainsaws, blowers, mowers,etc... and the noise cancelling is out of this world. I will say that my ears took awhile to adjust to them, now I don't even notice them in there great, if your looking and can afford just get them I haven't been disappointed yet
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Brent!
We are truly delighted to know that you love your WF-1000XM5 and that you're enjoying its amazing performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great Sound AND Noise Cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and sound quality ear buds. However, the foam tips become uncomfortable for my ear shape after a few hours even using the SS size along with an abrupt buzzing in the middle of music recently. Other than that, really solid ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaJohn,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the comfort and buzzing sound is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
To achieve the best fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
For the buzzing sound that you are hearing, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
revolutionary
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the peak of headphone tech, along with most of sony's other earbuds. sounds quality great, noise canceling great, product build quality great, only thing i would say they could do better on would be the earbuds tips but besides that. GREAT PRODUCT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elijah, we're glad you like the sound quality and noise canceling of our product. We appreciate your feedback regarding the earbud tips of the WF1000XM5. Thanks for choosing Sony! ~Earl
Good Overall
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent feature set, but I don't use any of it. I bought these for sound quality, didn't mean my expectations. Still have yet to find a pair of bids that meet my sound quality expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cudeech,
Thank you for choosing Sony.
It brings us great joy to hear that you appreciate the decent feature set of the WF-1000XM5. We sincerely apologize that the sound quality did not live up to your personal expectations—we know that is the most important factor.
To enhance your listening experience, we recommend trying the equalizer feature in the Sony | Sound Connect app, which allows you to customize sound to your personal preference.
You can find detailed instructions here: https://www.sony.com/electronics/support/articles/00286844.
If the issue persists, please don’t hesitate to reach out to our dedicated support team for advanced troubleshooting. All contact options and resources are available here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for your patience and understanding.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Awful for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound qulaity isn't bad. But the build quality is. The foam earbids get stuck in your ear, they pop due to fitment, the bluetooth range is awful, they cut in and out. Wouldn't recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WestB,
Thank you for sharing your feedback on the WF1000XM5. We're glad to hear you found the sound quality satisfying. We're sorry to learn that the overall build and Bluetooth is not working for you. We're here to help. If you haven't already, we recommend that you try the alternative eartip sizes included in the box.
About the Bluetooth issues, here are some troubleshooting steps that may help resolve the problem:
- Ensure that the firmware of your earbuds is up-to-date via the Sony | Sound Connect app. You can find the latest firmware updates here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
- Set the earbuds Bluetooth connection mode to "Priority on stable connection" on the Sound Connect app.
- If possible, connect your earbuds to a different smartphone or Bluetooth device to see if the issue persists. This can help determine if the problem lies with the earbuds or the initial device.
- Initialize the earbuds and try reconnecting them to your device. Find the steps here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
- Stephanie