Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10111488
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Best noises canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise-canceling earbuds I've used to date. I used the previous generation for over 3 years, and the sound quality of this new version is a noticeable upgrade. I work in a very noisy environment, and the active noise canceling reduces the sound of the equipment by at least half—it's a huge improvement
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zachary, thank you for the five-star rating! We feel privileged to know you're loving the WH1000XM5 noise cancellation technology! It's particularly rewarding to know that you appreciate the enhancements over the previous model, allowing you to enjoy your music even in very noisy environments. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Sound quality
Best earbuds ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, noice canceling, great earbuds! I have several different earbuds, and these are the best! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Angus!
We are absolutely thrilled to hear that you consider the WF-1000XM5 to be the best earbuds you own! It's incredibly rewarding to know that the clear sound and top-tier noise canceling are making such a positive impression.
We appreciate your strong recommendation and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Good, not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. App has nice features. Initial connectivity can be frustrating. Max volume is not loud enough in certain environments (e.g. airplane).
I would recommend this to a friend - Pros mentioned:Sound quality
Best Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and comfort of the Sony Earbuds quality. perfect for work and exercise as well as relaxing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SalvadorS, We're thrilled to hear that you're enjoying the exceptional sound, comfort, and outstanding performance of the WF-1000XM5! It's great to know that they're perfect for your work, exercise, and relaxation needs. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great overall!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them!!!! Returned the Bose and tried these... Wow what an improvement. Yes, the app setup requires patience. But, during regular use the only setting I adjust is noise cancelling vs. some ambient sound. I use none of the fancy spatial settings because they are just weird. I don't want to move my head and have the sound move. Who likes this? I simply do not agree with online reviewers that say advanced sound codecs don't make a noticeable difference. I've got serious noise damage and switching on the LDAC makes a monster positive difference on my android (sorry iphone people). The sound is rich and full for two really tiny buds. My first set of buds with no ear clip and these are very secure. Call quality great! So rare today.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrederickD,
Fabulous! You've definitely made a choice! We are truly happy to hear that you are satisfied with the amazing sound & call quality, very comfortable fit design, and superb performance of your WF-1000XM5.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Amazing earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them have amazing build quality, really love the noise cancelling, amazing battery life and have amazing sound quality once you set the equalizer in the app. Overall amazing earphones that i highly recommend getting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoM, we're glad you love our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
Great earbuds but very poor ear-tips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those earbuds are great and provide good ANC. The app is great and has lots of great features. The only issue I find with those earbuds are the ear tips. The air foam ear tips do not stay in their position within the ear canal. After trying all the fitting sizes, none of them seem to provide enough comfort and keep moving out of place. It is disappointing for pricey earbuds like those to have cheap and uncomfortable ear tips. I believe Sony can improve the ear tips in the future and improve the design and comfort level of those buds. One improvement that could be considered for the future is including ear wings to stabilize the ear tips in the ear canal.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KhalidJ,
Thanks for commenting! We are thrilled to hear your satisfaction with the exceptional noise canceling function, amazing features, and superb performance of your WF-1000XM5. We sincerely apologize if they didn't fit you well and if the supplied earbud tips didn't live up to your expectations. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Smaller, lighter excellent sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An improvement from the previous version. Buds are aliitle smaller and lighter and the case is definitely smaller. The sound is about the same as the older version but the noise canceling seems better. Worth the money in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BladeRunner, nice! We're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Not as Dynamic as I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these expecting them to outperform my Galaxy Buds Pro 3, but I was disappointed. I spent the first few hours comparing both, and the Galaxy Buds Pro 3 delivered a more dynamic sound with richer bass that the XM5s just couldn’t match. The Galaxy Buds were also noticeably louder. On the positive side, the XM5s fit more comfortably than the Buds Pro 3. However, I found myself constantly readjusting them whenever I smiled or engaged in any activity, which became frustrating. Even after switching to the larger ear tips, the fit didn’t improve significantly. Overall, while the comfort was better, the sound quality and stability fell short of my expectations. I’ll be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mvocal,
We appreciate you taking the time to share your experience. We're sorry to hear that the sound and fit of your Sony XM5 earbuds didn't meet your expectations. To help enhance your listening experience, we recommend adjusting the sound quality mode and customizing the Equalizer/CLEAR BASS settings through the “Sony | Headphones Connect” app: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html.
For a more secure and comfortable fit, you might find these tips helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html.
Additionally, here’s a complete guide to explore more adjustments: https://helpguide.sony.net/mdr/2963/v1/en/index.html.
We also recommend checking for firmware updates that may improve performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561.
We value your feedback and hope these suggestions help you get the most out of your earbuds!
If you need further assistance or have additional concerns, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Regards,
Maria
Stunning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds are known for their excellent sound quality, comfort, and advanced features, making them a popular choice among tech enthusiasts. The sound performance is typically crisp and clear, with a good balance of bass, mids, and treble, especially in models like the Sony WF-1000XM5. The noise cancellation feature is one of the standout attributes of these earbuds, effectively blocking out external noise and providing an immersive listening experience. In terms of comfort, the earbuds come with various sizes of ear tips, allowing users to find the best fit for their ears, which is crucial for both sound quality and long-term comfort. The design is sleek and compact, making them easy to carry around. The battery life is impressive, with most models offering several hours of playtime on a single charge, and the charging case provides additional charges. The earbuds also typically come with features like touch controls, voice assistant integration, and water resistance, making them suitable for a variety of activities like workouts or outdoor use. However, some users may find the price point a bit high compared to other brands, though the features, performance, and build quality generally justify the cost. Overall, Sony earbuds are an excellent choice for those looking for high-quality audio, reliable noise cancellation, and modern features in a compact form.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techsupport88, We really appreciate your detailed review! It’s great to hear you’re enjoying your Sony XM5 earbuds and that the sound quality, noise cancellation, and comfort meet your expectations. Sony is committed to delivering top-notch audio experiences, and we’re glad you’re happy with your earbuds. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Awesome Sounds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the previous model year, and these new ones still step up the game with better sound and noise cancellation. One of the best features is the size reduction of the buds and yet still keeping some of the best sounding drivers!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your awesome feedback, Yessir!
We are truly delighted to hear your satisfaction with the smaller size design compared to the previous model, amazing sound quality, and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for being a Sony WF-1000XM4 & WF-1000XM5 owner and for trusting Sony!
- Romeo
- Pros mentioned:Sound quality
Good not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great. They lack a few features that others have like the Sennheiser ones. Such as wind noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LiquidSnake,
Thanks for your review! We're happy to hear you're enjoying your new WF-1000XM5 earbuds. We understand that certain features, like a dedicated wind noise cancellation setting, are important to users, and we will definitely take your feedback into consideration for future product development.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Talk while listening
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones they're the best headphones I've ever owned and they have the noise cancelling feature where I can still speak with people around me Incase I need to while already listening to music or talking to someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargoG,
We're absolutely thrilled to hear that your WF-1000XM5 Earbuds are the best you've ever owned! It's fantastic to know that you're enjoying the perfect balance of our industry-leading noise canceling with the convenience of being able to stay aware and speak with people around you. That's precisely what our innovative features like Ambient Sound Mode are designed for!
Thank you very much for choosing Sony, have an awesome day!
DiegoV
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony ear buds have the perfect sound & feel very comfortable while wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanL, Thank you for the positive review! We're delighted to hear that you're enjoying the exceptional sound quality and comfortable fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony xm4’s in a new sleeker package.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great even though the bass was better on the previous model. The noise cancelling is great. The app is simple to use and there are plenty of YouTubers who have published EQ’s and info to get the best bang for your buck. Sony continues to put out firmware updates to improve the connectivity and sound but I wish they would have given these more effort. All in all I would give these a 7.5 out of 10. I’m happy with them but the difference between these and the previous model is minimal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelM,
Thank you for the review! We're glad to hear that you like the noise canceling and application of the headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great for calls; not great for ANC and exercise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color; nice variety of ear tip sizes (I have small ears!). Call quality is excellent. I was looking to replace an old Jabra Active pair that I loved and alas, these aren’t as good— ANC isn’t as good; didn’t fit my ears as well as Jabra; case battery only really good for 1-2 full charges (I had to charge the case every other day, whereas the Jabra cases need recharging 1-2x/ week). I’m keeping these as my extra pair and ordered a pair of Jabras through a reseller
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ShelleyG!
We're happy to hear you find the WF-1000XM5 earbuds have great color, a nice variety of ear tip sizes, and excellent call quality.
We're sorry to hear they didn't meet all of your needs, especially regarding the ANC, fit, and case battery life. We understand how important these features are, especially when upgrading from a pair you loved. We genuinely appreciate you sharing this valuable feedback with us, and we will certainly pass your comments on to our development team for future product improvements.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony does it again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best wireless earbuds I’ve listened to. My jabra went out after 5 years. Saw these discontinued and thought I would try them. Sony is best.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, SteveW!
We are absolutely thrilled to hear that you consider the WF-1000XM5 the best wireless earbuds you’ve listened to! That is high praise, and it’s incredibly rewarding to know that they have delivered such a premium audio experience for you, especially coming from a long-time user of another brand.
We are proud you chose Sony for your next audio investment, and we appreciate you taking the time to share your positive experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
touch control features limited
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.foam tips are comfortable. sounds great. i like the app. couple issues, ‘spacial audio’ limited to certain apps only. limited touch control options. volume control awkward
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ridgetrail, we're glad you like our product. We understand your feedback regarding the spatial audio and touch control. You can find these links helpful in your concern:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779845.html?search=360
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=touch%20sensor
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are awesome the noice cancelation is amazing the battery life is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelO, we're glad you like the noise canceling feature and battery life of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing. They are pretty comfortable. I feel like I'm sort of in-between sizes on the ear tips, but the app helps you choose the appropriate size and lets you know if they are in air-tight. Connection is easy and stable and the different noice cancellation features are nice. They are worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clayton,
Awesome! We're glad that you like the sound quality, comfort, connectivity, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph