Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10111488
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Sony WF1000XM5 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and sound quality. The software app could use some work though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakobC,
We highly appreciate the feedback! We're so glad you're enjoying the noise cancelling feature and sound quality of the WF1000XM5. We'll pass your note about the app along to the team,
Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds!!! Sound quality is amazing. Very happy with this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferS!
We are delighted to hear you're loving your new WF-1000XM5 earbuds. The amazing sound quality is a big part of what makes them so special and we’re glad you're happy with your purchase.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound and the canceling is strong. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AaronT,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the fantastic sound and powerful noise canceling of the WF1000XM5 earbuds. Knowing you would recommend them means so much to us, and we’re honored to provide a listening experience that enhances your everyday moments.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, battery life, ease of charging case excellent everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EMunoz, Glad you like your new headphone. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Amazing ear phones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and sound are truly amazing! The most comfortable ear phones ive ever had with the best sound to boot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoElectric, we're glad you like the fit and sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
I've tried a number and these are my favorite.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model and liked those and these simply improved on a great set. I tried the Bose and disagree with those who say the ANC is better on Bose. I think the foam earpads add passive NC that puts this above other options including the Google Buds Pro with added foam pads. Sound quality is the best. I get feedback that the mic isnt the best but i live in NYC where noise is everywhere and everyone complains regardless of what earbuds im on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff,
Awesome! Thanks for the feedback and wea re truly delighted to hear that you are very pleased with the audio quality and ANC capability of our Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Better Sound than Bose!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than the original with no sound sacrifice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaC,
Fabulous! We're delighted to hear that you are having a great time with the superb sound quality of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use under a flight helmet as extra noise canceling and for music. Having bought the over ear version about a year ago I was not surprised that they are a great headphone and have really good all around sound. The noise canceling is also really good considering they are not over the ear, something i would have to chaulk up to the foam like padding they have instead of rubber. 100% would recomend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cdorey,
Awesome! We're glad to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Major issues despite decent quality sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good. The ANC is good. But the technical issues are hard to ignore. The battery for each bud will drain at different rates. The playback cuts out randomly for a second or more sometimes, especially when moving. I had battery issues with the WF 1000XM4’s and got a full refund. When I ran into similar issues with this unit, Sony only offered me a replacement. If you have an iPhone, just get AirPod Pros. I am so disappointed with these that it made me consider returning my WH 1000 XM4s so I can escape Sony’s ecosystem, but I will hold off on that while they still work. For this price point, Sony should have done better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliLangley,
Thanks for commenting. While we're glad that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we're really sorry if you're experiencing some issues. This is certainly not the news we'd like to hear from. We greatly appreciate your feedback. At Sony, we are always looking to improve our product quality and features.
If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Fantastic Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and ANC. Out of the box foam tips have great isolation, but may be a bit rough on the ears. I would recommend at set of Comply Foam tips for comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradly,
Thanks for sharing your review and experience with the WF-1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Very fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelling for my flight home. Fantastic sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WoofGrrrr,
Thanks for sharing your experience with us! We are really happy to hear that the WF-1000XM5 earbuds helped make your flight home more enjoyable. It's great to know that the noise-cancelling was effective for you.
We appreciate you choosing Sony!
Best regards,
Estefany
Not for Apple users
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried several different brands which include Bose, Sony, Apple, Jabra… I was looking forward to the Sony’s, but I felt they fell short. NC auto on/off switching gets a bit annoying (cough, sneeze, yawn, etc. triggers it). Noise cancellation could be better (I feel the iPod Pro’s did a better job). I even switched out the ear tips for some Comfy foam ones (did the same for the iPod Pro’s). Didn’t help. Thought maybe it’s something else, until I took a flight and thought the NC wasn’t turned on (it was). Sound wise, I do enjoy a bit more bass than the Apple’s. A nice part is, I’m able to sleep better with these than the Apple ones. I think the stem hits the pillows. Getting them out of the case is sketchy as it feels like you could drop them (they seem more slippery due to the gloss surface). Pretty slippery when trying to get them out versus the Apple, Bose or Jabra. Changing the volume by clicking 4 times is basically useless. One last thing, you have to ensure the earbuds seat completely in the case, or it won’t charge. So, even though it’s magnetic I still have to add slight pressure until the light starts blinking.
I would recommend this to a friend- Pros mentioned:Sound quality
Buds battery uneven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, IMO better than WH1000XM6. Noise cancelling is insane. But just like the 4th gen I fear, one of the buds is already not aligning on battery life (10% difference) and likely going to go out rather soon. For the price, I want it to last at least 2 years....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
Thanks for your feedback. We're glad to hear that you're so impressed with the sound quality and noise cancellation of the WF-1000XM5 earbuds, especially since you've used previous generations. It's a key feature that the HD Noise Canceling Processor QN2e works together with the Integrated Processor V2 to deliver our best-ever noise cancellation, which is what gives you that "insane" experience you mentioned.
We're sorry to hear about your concerns regarding the battery life disparity between the two earbuds. We understand your frustration, and we want you to have a product that lasts as long as you expect it to. We would recommend trying a "calibration" of the battery by fully discharging and then recharging the earbuds a few times. If the issue persists, please reach out to our customer support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony, have a nice day.
DiegoV
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, I can only be unsatisfied with one, they are too slippery and you can drop when pulling out, besides, they sit very well in the ears and are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marek, thank you for your great review! We're so glad to hear you're enjoying the excellent sound quality and the comfortable, secure fit of the Sony - WF1000XM5. We also appreciate you sharing your feedback about the earbuds feeling a bit slippery, we understand how important handling is, and will be sure to pass your comments along to our development team. Thank you for choosing Sony, and enjoy the music! Regards, - Dominick
- Pros mentioned:Sound quality
Good at Best for ME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price ($300.00) I was not overly impressed. The sound was good, but as I expected, the ANC was not great compared to the Sony WH1000XM4 (Over the Ear) headphones that I have. Finally, I returned these because I could just not get a great fit with any of the provided earbuds. Over time, they seemed to slip out of my ear canals. The earbuds never fell off, but the seal was not consistent. I much prefer the fit of my much cheaper PowerBeats Pro that hook over my ears. The Beats do not have ANC, but maybe I don't need that in my earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BioTeach23, Thank you for your review of the WF1000XM5. We appreciate your feedback and are sorry to hear that the product did not meet your expectations and it had to be returned.
Regarding the Active Noise Cancellation (ANC), it is true that the WF1000XM5, being in-ear earbuds, may not provide the same level of ANC as the over-ear WH1000XM4 headphones. Over-ear headphones generally offer better passive noise isolation due to their design, which can enhance the effectiveness of ANC.
We understand that fit and comfort are crucial for an enjoyable listening experience. The fit of earbuds can vary significantly from person to person, and it is unfortunate that the provided ear tips did not offer a secure fit for you.
We value your input and thank you for sharing your feedback. I hope you consider our Sony products in the future.
Regards,
Sam
- Pros mentioned:Sound quality
Superb product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, solid battery life, and in my opinion a much richer sound than Apple’s competing in-ear devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkN,
Great! We're glad that you like the comfort, battery life, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds sound great and are comfortable in my ears, especially on long walks.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JohnH, We are glad that you now have a comfortable wireless earbuds with great sound quality on your long walks. Thank you for your feedback and for choosing Sony. Enjoy! Vincent
- Pros mentioned:Sound quality
Awesome highly recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality great noise canceling great durability great would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tfau,
We are so glad to hear you're enjoying the WF-1000XM5 earbuds! It's fantastic to know that the audio quality, noise cancellation, and durability are hitting the mark for you. We appreciate you taking the time to share your positive experience.
Thanks for choosing Sony.
Best regards,
Eliab
Buy them!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work and sound great! Worth buying! I am so glad I made this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaT!
It is truly wonderful to know that you are so happy with your purchase of the WF-1000XM5! We are glad they are working out so well for you.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds and good quality. The best earbuds I ever purchased. Quick to charge, slim, light and looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scionze, we appreciate your wonderful review of our product! We're glad you are enjoying the sound quality of the WF1000XM5. Thanks for choosing Sony. ~Earl