Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
YURR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are a really good pair of ear buds I have found that they only last like 2 days on a full charge with the case but overall they are amazing I use them for work as a welder and the noise cancellation completely block out all the grinding noise so if your looking for a comfortable pair of earbuds that have amazing noise cancellation this would be the best pair to get
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alexis,
We're honored to hear that you’re enjoying the exceptional noise cancellation and comfortable fit, especially as you use them in such a demanding environment. It’s great to know they help block out grinding noise during your work as a welder.
We appreciate your feedback on the battery life as well. The WF-1000XM5 is designed to provide up to 8 hours of playback per charge, with an additional 16 hours from the charging case, for a total of around 24 hours. Actual performance can vary depending on usage and settings. Your input helps us as we strive to deliver the best possible experience.
Thank you for choosing Sony, and we hope you continue to enjoy your earbuds at work and beyond!
Best regards,
-Fred
Perfect earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always liked the quality of Sony headphones and earbuds. What i also like about these are the controls so you can turn volume up and down, skip a track or rewind, answer or decline a call. So it gives you a hands free and wireless experience with great battery life and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
Thank you for your fantastic 5-star review! We are thrilled to hear that you have always liked the quality of our products and that the WF-1000XM5 earbuds have met your high expectations. It's great that you're enjoying the convenient and intuitive touch controls, which provide a seamless, hands-free experience. We're also glad you highlighted the great battery life and excellent sound quality. We designed these earbuds to be a perfect blend of advanced technology and user-friendly features.
Thanks for choosing Sony, have a wonderful day!
DiegoV
Great!…as wireless earbuds go.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite ever earbuds were Sony’s “Extra Bass” MDR-XB55AP wired earbuds; relatively inexpensive, great sound, and comfortable. But when Sony recently sunsetted that model, I got a pair of these X5 Wireless earbuds to replace them. In general they are what I expected; good sound, good noise cancelling, and enough battery for about 2 days of all day use without charging. I really appreciated the app’s “fit test” feature to help you find the right size tips to get the best noise cancelling. While I still wish I could just get another pair of the really great wired buds sony used to sell, after using these daily for about a month I don’t regret buying them and overall they are definately the best pair of *wireless* earbuds I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrBear,
Thanks for commenting! We are truly happy to hear your satisfaction with the amazing sound quality, exceptional noise canceling feature, very comfortable fit design, and long-lasting battery life of your WF-1000XM5. We greatly appreciate your great feedback with our MDR-XB55AP. For the WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for trusting Sony!
- Romeo
Good but some downsides
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and they remain in my ears which can be hard to find. They work really well and I like the ability to customize the touch controls. I have three complaints though. First, the touch controls are way too sensitive. It’s very easy to accidentally turn off and on the noise cancellation. When my hair is wet, I can’t wear them since it just constantly pushes the buttons. Second, the noise cancellation is not great. There’s not a huge difference between when it is on and off. Third, the automatic “smart” noise cancellation that tries to recognize when you would want it on or off is backwards. It always turns off the noise cancellation when I’m in a noisy area, which is exactly when I need the noise cancellation more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaW, thanks for choosing and purchasing our product. We're glad you are enjoying it. We're sorry to hear that you have issues with your Sony unit. For the touch sensor, you can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=sensor
If the noise canceling effects are not sufficient, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling
You can also adjust the noise canceling function by behavior recognition (Adaptive Sound Control) using the Headphone Connect app.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Good but not life changing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound and I use the Sony app more than I would have expected but their fit is pretty much what you expect from an earbud - not especially comfortable, and I swapped the tips out for 3rd party so they didn’t feel like they were slipping out constantly.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, user885328!
We’re glad to hear you’re enjoying the sound quality and finding the Sony Headphones Connect app useful! We appreciate your honest input regarding the fit of the WF-1000XM5. While we aim for a secure seal with our included foam tips, we understand that everyone’s ears are unique and sometimes a third-party swap is the best way to get that perfect, locked-in feel.
If you ever have more questions about your earbuds, you can find our contact options here:
https://us.esupport.sony.com/support/s/support-contact?category=headphones
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Comfortable, reliable, good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have other noise cancelling headphones that I use when I want to block out more noise, but these are great when working at home or a cafe. They're easy to care, work wonderfully, and have surprisingly good audio quality. I can keep them in for long stretches of time without having them feel uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosP,
Thank you for choosing Sony!
We couldn't be more pleased to learn that you're enjoying your WF1000XM5 earbuds! It’s fantastic to know that they provide the comfort and audio quality you need while working at home or in a café. We appreciate your feedback on their ease of care and long-lasting comfort. Thank you for sharing your experience with us!
Best regards,
-Fred
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great. They play good. They don't fall out of my ears when im running. They are very portable and compact and they hold a charge better than my phone does.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charli,
We’re so happy to hear that your WF-1000XM5 earbuds are staying secure during your runs and that the battery life is meeting your needs! We designed these to be our most compact and powerful noise-canceling earbuds yet, so it’s great to know they fit perfectly into your active lifestyle.
Thanks for choosing Sony.
Best regards,
Eliab
9/10 still would reccomend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony sound quality holds up with these buds and the NC feature is amazing! The fit of the buds does matter, but once it fits, it works great!! The buds are smaller than I expected but that works for my small ears. The touch capabilities arent as customizable as I would like but thats a minor detail.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello James,
Thank you for choosing Sony!
We’re thrilled to hear that you’re enjoying the sound quality and noise-canceling features of your WF1000XM5 earbuds, and that their compact design fits comfortably in your ears. Thank you for your feedback regarding the touch control customization! Just a quick tip: you can use the Sony Sound Connect app to reassign functions to the touch sensors on each earbud. For instance, you have the option to switch music playback control from the right earbud to the left if that’s your preference.
For instructions on how to change the touch sensor functions, please visit:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935904.html
Best regards,
-Fred
Best Quality for your Money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Quick and easy to set up. Compared to the last iteration, the noise cancelling seems to have tighten up a bit. Not by much but enough to notice within an earplug environment. Each bud will last you 8hrs each. Would recommend if you're looking to upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi somchay1851,
You made the right choice upgrading to the Sony WF-1000XM5! We're thrilled that you like the comfort, noise canceling function, and battery life of the headphones. It's also great that you had an easy time setting it up. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using mine for a month now and have been enjoying them. The battery life is great they laster longer then my workday and the comfort is great after have one in though most of the day i some times forget that they are there. Side note both can be use individually so you can switch from your right to your left or use both i mostly use just the right one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexH, thank you for the amazing 5-star review! We're very glad to hear you're enjoying your Sony - WF-1000XM5 earbuds. It's great to know the battery life keeps up with your day and that they're so comfortable, they practically disappear! That's exactly the kind of experience we aim for. Thanks again for sharing and we hope you continue loving the earbuds! Best regards, -Dominick
Music Enjoyers dream earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've logged over 2000 hours using various Sony headphones, including the XM4 Earbuds (WF) and Headphones (WH). To date, I've encountered zero major issues, making me a devoted Sony audio user. Without hesitation, I wholeheartedly recommend the Sony WF-1000XM5 earbuds to anyone who appreciates top-notch sound quality and best-in-class noise canceling. These earbuds have become my daily companions at work, providing an immersive audio experience that elevates my day. The batteries consistently last throughout my work hours, from 7:30 to 3:30, and often beyond if I take them out for lunch. The seamless integration of exceptional sound quality and reliable noise canceling makes the WF-1000XM5 a standout choice in the audio landscape. If you're seeking earbuds that deliver on both fronts, Sony's WF-1000XM5 is a stellar and worthwhile investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garrett,
Thanks for commenting! We truly appreciate your great feedback with your WF-1000XM4 & WH-1000XM4. Also, we are very happy to know about your satisfaction with the amazing sound quality, long-lasting battery life, exceptional noise canceling feature, and superb performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for trusting Sony!
- Romeo
Best in class ANC earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are super comfortable and the sound is crystal clear. Can listen to music and watch movies, shows without any lag with the LDAC codec.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi avislash,
We are thrilled you're enjoying the comfort and crystal-clear sound of your WF-1000XM5! We designed these with our Integrated Processor V2 and LDAC support to ensure a high-resolution, lag-free experience for all your movies and music.
Thanks for choosing Sony.
Best regards,
Eliab
Perfect upgrade to the XM3s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are smaller, have more battery life, and sound better than their previous models. The sleek grey color is a great look too. I've never had a problem with them feeling loose or about to fall out and the app has plenty of customization options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, nice! We're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really good for noise cancellation doesnt fall outta your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan!
It is fantastic to know that the noise cancellation and secure fit of your WF-1000XM5 are working well for you.
The WF-1000XM5 features Speak-to-Chat technology, which automatically pauses your music as soon as you start a conversation so you can talk without taking them out. Plus, you can enjoy the convenience of Multipoint Connection, allowing you to pair with two Bluetooth devices at once and switch between them seamlessly.
We really appreciate you choosing Sony!
Best regards,
Estefany
Poor design, fit, and battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this purchase, but the earbuds failed in multiple areas, so they were returned. I currently own wired Bose noise cancelling earbuds and wife has Apple Air Pods 2, so I have good reference points. Positives: Good, not great ANC, but this could be due to fit. From a few technical reviews, Apple Air Pods 2 (10 dB ANC reduction), Sony & Bose QC II (~ 30 dB ANC reduction) at 1000 Hz and below (e.g., airplane engine drone). Bad: (1) The main body of the earbud is mounted above the ear canal (see the stock pictures) without support below the ear canal. Talking or chewing causes the earbuds to loosen, sometimes fall out, and affects ANC quality. (2) I have been professionally fitted for earplugs and know the size of my ear canals. Most earbuds fit out of the box (average size). I had to use the super small (SS) plugs to get a reasonable fit without being uncomfortable and ear canal hurting after 15 minutes. (3) Fully charged the battery lasted 4 hours and 22 minutes on a cross country flight with ANC turned on. The literature says 6 hours max (ANC) and 7 hours (w/o ANC). (4) I have Apple products. Sony uses USB-C but does not provide the charging cable. I purchased Bose QC II earbuds for the flight home, A huge improvement compared to the new Sony earbuds. Bose's ANC was slightly better, they stayed in place even while eating, were comfortable, and lasted 5 hours 45 minutes (ANC on) before receiving a low battery alert. Bose's technical specification is a 6 hour battery life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevinR, Thanks for sharing your experience with the new Sony XM5 Wireless earbuds. We're sad to hear that you are not satisfied with the new model, which made you return it. We understand that finding the perfect size earbuds can vary from person to person. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size and will be sure to forward this feedback to the appropriate department. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Again, we appreciate all your inputs and these will surely help in future productions. Thanks and regards, -Craig
Okay option..
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for awhile, they sound good compared to other buds only down side I'd say is the bulkiness of them also they started to give me problems connecting properly I should say they do connect but I hear nothing come out of them at first I thought it could be my phone (pixel 7 pro) but I recently changed to a Samsung s22 and it has the same issue at times where I have to place it in the case for them to work (sometimes it takes several times) don't know if it was caused my an update I know they didn't use to have that problem at first. I'd say they're a good option if you plan to use them for awhile then just upgrade to the newer ones (that's what I did upgraded from the xm4s)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Grimmzh, Thank you for the feedback on your experience with your WF1000XM5. While we're glad you like the great sound quality, we regret to hear about the connectivity issues you've experienced with these earbuds. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you were able to connect them to your phone, but there is no sound coming out of the earbuds, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the bulkiness and will be sure to forward this feedback to the appropriate department.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great earphones with minor issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best earphones I have ever had, I will say it is only worth it if the AirPods Pro are not on sale, definitely worth the extra 50$ if you can afford it. One gripe I have is the ear pieces were quite painful, and they ripped after just two weeks, but there are great replacements on Amazon pretty cheap. It will take some time to get used to if you are used to only silicone tips. The sound quality on these is absolutely insane. They have what feels like a very large soundstage, and a 5 point equalizer to make the sound profile you desire. The bass can get very heavy if you set them up for that, and the highs can get very high. These look nice, have good battery life, a decent app, and insane sound quality. Big bonus, they can be connected to two audio sources at one time, that paired with good ambient audio creates a great earphone for office use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, thanks for choosing and purchasing our product. We're glad you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with your Sony unit. Please check this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html?search=hurt
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Bought it for a international flight and the noise canceling was perfect. Great audio quality and a snug and comfortable fit in the ear. Touch controls on the earbuds work well and are very easy to use. Price is high but it's a great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EveretteB,
Thanks for your wonderful review of the WF-1000XM5 headphones.
We're especially pleased to hear that the industry-leading noise cancellation was "perfect" for your international flight. We designed them specifically for that kind of immersive, uninterrupted listening experience. We're also glad you're enjoying the sound quality and comfortable fit.
Thanks for choosing Sony!
Sincerely
Jenn | Sony Social Media Team.
1 year true review
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing the highs are there the bass is great but they could be a little louder. The noise canceling is superb. Only problem is after wearing them for an hour they start to hurt and they dont stay on when running
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Thank you for sharing your experience with your Sony WF1000XM5. We're glad you're enjoying the amazing sound quality and superb noise cancellation. If you find the bass lacking, the Sony | Headphones Connect app allows you to customize the sound to your preference to ensure optimal listening experience. Your concern about the fit and the earbuds falling out are all noted. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article: https://www.sony.com/electronics/support/articles/00262839 Hope this helps and thanks for choosing Sony! -Sam
Samsung buds & sony wf-1000xm5 comparison.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to buds pro 2 both sound great but buds go little loud and the sony wf-1000xm5 have great base at low volume and seem to last longer then my bud pros but im looking to compare them to the apple pro earbuds and Google earbuds when ever i get the chance to get them but the sony wf-1000xm5 are alright if you have the cash for them but the Samsung buds are over all best on price and im always worried i will losee them so i keep my earbuds pro with me at work and sony ones at home or in my car
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy,
Thanks for commenting. We are happy to learn about your satisfaction with the amazing bass sound and quality of your WF-1000XM5 compared to your another headphones. We greatly appreciate your feedback with the price of these headphones. If there's anything we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
- Romeo