Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
The Sound of Freedom: A Wireless Symphony of Joy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are a musical marvel! From the moment you put them on, you're transported into a world of crisp highs, deep bass, and everything in between. The freedom of movement without tangled wires is a game-changer, allowing you to dance, work, or relax without any restrictions. The battery life is impressive, lasting through long listening sessions without missing a beat. Whether you're a music enthusiast, a podcast lover, or a gamer, these headphones deliver an immersive experience that will leave you smiling ear to ear. Say goodbye to cords and hello to pure audio bliss!"
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelV, Thanks for sharing your awesome experience with your Sony wireless noise canceling in-ear headphones. We are glad that you like their sound quality and battery life. Thank you for your purchase. Enjoy your music! Vincent
Nice Upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the XM5's after my XM4's stopped working properly. I feel that the XM5's are a strong upgrade over the previous version. The only thing i am not a fan of are the ear tips. I went ahead and purchased a pair of silicone tips as they provide better bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fred,
Thanks for sharing your review and experience with the WF1000XM5. We appreciate your feedback about the supplied ear tips. We're glad that you were able to set it up to your standards.
It's also unfortunate that your XM4 is not working. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Decent buds but know the shortfalls.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from the previous XM4 earbuds and I have to say that I miss those more than ever. The redesign for XM5 has made the earbuds much more rounded and slightly smaller which means they are harder to get out of the case and get them in your ears. Battery life seems similar to the previous generation but I would recommend getting a protection plan in case Sony bricks this generation with another battery roasting software update. The case is smaller as well but doesn't feel like its lost much if any charge capacity. That said I would love to see Sony and other bud makers come out with a more rugged case as standard or offer their own reinforced outer case for sale right beside the buds. The Sony software is "Ok" plenty of settings to adjust EQ modes, controls, etc... however some bugs like the Speak-to-chat function unpausing music that you stopped yourself or just outright turning off by itself are still very much around. The controls are the same from the previous generation, it would seem that with the redesign the size of the touch zone has shrunk so you can expect to fight for a while to learn where EXACTLY you need to tap to get functions to work correctly. Calls are clear and no one has complained about my voice quality. Overall I am left wishing for the previous generation size and shape for ease of use but otherwise these sound great and have some of the best battery life I have seen in the segment. The software needs refinement and the user will need to practice to get accurate with the controls. Beyond that they are good buds in a market segment flooded with plenty of very bad low quality products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheBlackSkull,
Thanks for commenting. We are thrilled to know about your satisfaction with the exceptional call quality, long-lasting battery life, and amazing sound of your WF-1000XM5. We truly appreciate your input with the design, touch control, and functions through the Sony Headphones Connect app. As for the Speak-to-Chat function, The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony.
Best regards,
Romeo
Great ear phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. Highly recommend. Replaced my heavy apple headphones for the sony earbuds. Much more confortable and sounds better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, we're glad you like the sound quality, battery and comfort of our product! Thanks for choosing Sony. ~Earl
Awesome sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit snugwith great noise cancelling. Very comfortable and incredible sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, fabulous! We're thrilled to hear that you're enjoying the outstanding noise canceling feature, comfortable design, and incredible sound quality of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo
Sony wf1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've baught many other ear buds over the years but i keep comong back to the sony's. There just the best in quality, in noise cancelation and in portability. Not to mention comfort. Id highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful feedback on the WF-1000XM5, Jandohittin! We couldn't be happier to hear that you keep coming back to Sony and that you consider them the best in quality, noise cancellation, portability, and comfort.
Your loyalty and high recommendation mean a lot to us. We designed these earbuds to deliver a premium, all-around listening experience, and it's fantastic to know that they've met your high standards.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Very good pair of buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! Anc is also really good, i like the fit, Size, and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shl0791,
Great! We're thrilled that you like the fit, size, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Definitely worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds cancelling is good, sound app has good options, nice sound quality all round and ear pieces are more of a foam so the fit closer to eat plugs than most ear bubs. Wish the battery and range were abit better but never too far from my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CollinJ,
Thank you for choosing Sony!
It’s rewarding to hear that you're enjoying the sound quality and noise canceling of your WF-1000XM5 earbuds, as well as the useful options in the Sony Sound Connect App. It's also good to know that the foam earpieces are providing you with a comfortable and secure fit.
We appreciate your feedback regarding the battery and range. We're always looking for ways to improve our products, and your insights are valuable to us.
Best regards,
-Fred
Great Headphones but need to work on stability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, weight is great, fit is great. Still need some firmware updates or something, I keep getting random disconnects and glitches/hickups.
I would recommend this to a friendBest EarPods on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more clear sound and comfortable fit than my previous “pods”. The battery life is great. Highly recommend to anyone in the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisN,
That's very nice to hear! We're happy that you like the clear sound quality, comfortable design, and battery life of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 stars for these ear buds. The sound quality is amazing and they stay in place when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth,
We are very glad to hear that your new WF1000XM5 are delivering amazing sound quality while providing a secure fit during your workouts! It is wonderful to know they are staying perfectly in place while you move. This model is designed to impress with our Integrated Processor V2, which unlocks the full potential of our HD Noise Canceling Processor QN2e for unprecedented noise cancellation, and the Dynamic Driver X specially designed for wide frequency reproduction and clear vocals.
Thank you for choosing Sony!
Regards,
Dominick
Love these . Loyal xm series customer for years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very amazing sound, very immersive with low bass, the highs are crisp, and the mids do not disappoint. I had the xm4s for years and multiple pairs. I originally thought they couldn’t upgrade much sound wise but man, I was wrong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BraydenP!
Thank you for sharing your thoughts! It is fantastic to know you’re enjoying the sound quality of the WF-1000XM5.
These earbuds feature advanced noise cancellation, clear and detailed audio and a lightweight, comfortable design for long listening sessions.
We appreciate you choosing Sony!
Best regards,
Estefany
Perfect earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality, awessome noise canceling. Love to swith easily between noise canceling and ambient sounds. Comfortable, stay in place, long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FatherOfTwins, we're glad you love the sound quality, noise canceling feature, comfort and battery of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
No regrets on the switch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're basically the WF-1000XM4 just better. Regular sound isolation is to the point i have to remove them to talk. The fit is perfect, i use them as sleep buds when i visit home so my dogs don't disturb me. No pain from them being in at night and none from lung ease tone as well. I use them as headphones for my job and the xm5's don't give me the pain that the previous ones did. I love and hate how small the case if only because i lose things and constantly forget i have them in my pocket. So far, these are the best headphones I've ever had. Can even stand a nice rainstorm as well if you're caught in one without an umbrella.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mldz,
You made the right choice upgrading to the WF-1000XM5! We're thrilled that you are enjoying the noise canceling function, fit, comfort, water resistance function, and supplied case of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great sound. Dumb volume adjustment.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. More comfortable, Good noise cancellation. Excellent battery life. All in all, a worthy upgrade to the WF1000XM4. The one thing that I REALLY dislike is that the option to assign volume control to one of the earbuds is no longer available. Now the only way to control volume is 4 taps on the earbud, right for up, left for down. This is a step down from the previous version for which sound controls were a function that could be selected for either earbud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amadams,
Thanks for commenting. We are thrilled to hear your satisfaction with the amazing sound quality, very comfortable fit design, long-lasting battery life, and exceptional noise canceling feature of your WF-1000XM5. We greatly appreciate your feedback about the volume control function of these headphones. For more details about the touch sensor, please refer to the following Help Guide link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=volume
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony!
- Romeo
SONY outperforms most if not all earbuds available
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to start with the largest ear cushion, and work your way down to the smallest; as the product manual dictates. These earbuds have exceptional sound quality, better than my BOSE QC quiet comfort earbuds to say the least. My BOSE QC earbuds have a tendency to completely lose all sound output in one of the earbuds. I have found the Sony WH1000XM5 earbuds have far be/er sound qualitiy than the BOSE QC that i no longer use. Unfortunately my SONY WH1000XM5 earbuds got stollen and no way to locate the. In any regard, with which ever earbud you choose. Be wise by going the extra mile, by putting forth a little effort and time ASAP and register your product. I failed to do this with my SONY wh-1000xm5 earbuds, and now I remain without them, as they have gotten stollen. Now with the cons or con rather, as I was self explanatory earlier. There is no way to track down who stollen your buddies without registering them, then download a tracking app in hopes that you get lucky enough to vet reunited with you earbuds that you may have spent you hard earned money on. Oh, one feature that is vital and can be greatly improved on with all earbud types and models, are the QC quiet comfort features. should be greatly improved on. While listening to music (not very loud at all) I was unable to hear my family talking to me. The ambient noise (surrounding noises, mainly someone talking to you) was very hard to hear them or anyone else, without them raising their voice, almost at a point that they was yelling before i could hear them talking. I understand the QC feature is to immerse you into your music or audio book, without disruptions. But at the same time you need to hear people when they open their mouth and speak.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jfloyd1289, That's perfect! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony! -Craig
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds are the best I've had thus far. Battery life and sound is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Derrick,
Thank you for choosing Sony!
We’re excited to hear that the WF1000XM5 earbuds are standing out as the best you’ve experienced so far. Your recognition of the battery life and sound quality is truly appreciated and motivates us to continue delivering products that enrich your listening experience.
Best regards,
-Fred
I think this is my second pair! (Not a bad review)
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this ones after I gave the XM4 to my brother and they still work! I've never complaint about Sony product, great sound, battery life and connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarP,
We're so glad to hear that. Thank you for your fantastic 5-star rating and for sharing your experience upgrading to your Sony WF1000XM5 earbuds. It's wonderful to know that your previous XM4s are still going strong with your brother, and that you've never had a complaint about Sony products. The sound quality, battery life, and seamless connectivity of your new Sony earbuds are truly designed for lasting enjoyment and effortless listening.
Thank you for choosing Sony. We hope your day is as reliable and vibrant as your music experience!
DiegoV.
Good earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and they last a good amount of time without being charged. I use them everyday and may charge my case weekly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ClintonG,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF1000XM5 earbuds provide you with excellent sound quality and long-lasting battery life. It's wonderful to know they support your daily routine so well. Thank you for sharing your experience and for making them a part of your everyday life!
Best regards,
-Fred
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great to wear for a little bit but wouldn't really prefer working out just get the xm5 instead even if you don't like the bulkiness trust me i had my fair share with these earbuds dropping
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Bao2Devious!
We’re glad you’re enjoying the WF-1000XM5 for shorter sessions, but we appreciate the honest tip about fit during workouts. For anyone looking to stay active, we recommend trying out the different-sized Noise Isolation Earbud Tips included in the box to ensure a secure, "drop-free" seal!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team