Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Top notch noise canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the most comfortable earbuds I have ever used. Noise cancellation is top notch. I also own the Bose Quiet Comfort Ultra earbuds. There are pros and cons to both, but I have to give the edge to Sony. These are the best ear buds I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkM, Thanks for sharing your review of the WF-1000XM5 earbuds. We’re delighted to hear they’re the most comfortable earbuds you’ve ever used and that the noise cancellation is top-notch! It’s fantastic to know they’ve edged out your other earbuds for you, earning the title of your best earbuds ever. We truly appreciate your feedback and thanks for choosing Sony! -Jess
Sony makes a hit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazingly well done. I’ve compared a lot of high end buds and these are my favorite. Best noise cancelling. Work in a loud shop and they protect me hearing well. Sounds quality is superb with excellent bass! Stays connected over 50’ away. Battery last most the day continually but charge in the case over break.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayS, Thank you very much for your enthusiastic review! We're thrilled to hear that you are enjoying your new Sony XM5 earbuds, particularly their noise-cancelling capabilities, exceptional sound quality, and impressive battery life. We appreciate your choice of Sony! Enjoy your experience! -Maria
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for about a month and a half now, and they are some of the best sounding true wireless earbuds I've heard yet! Even comparing them to some of my wired IEMs, these have great bass response and crystal clear highs, I don't find myself looking for more of either with these. Definitely worth the money if you listen to HiFi music but don't want a wired connection!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, NathanG!
We are so happy to hear that your WF-1000XM5 earbuds are holding their own against your wired IEMs! It’s wonderful to know that the bass response and clarity are hitting the mark for your HiFi tracks. We designed these with our new Dynamic Driver X to deliver that level of detail, so we're glad it’s making a difference in your listening experience.
Thank you for choosing Sony and for the high recommendation!
Best regards,
Gus, Sony Social Media Team
Sony WF1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I boight these Sony WF1000XM5 True wireless noise cancelling earbuds - black because of the great reviews they had. These are an expensive set of earbuds but figured you get what you paiy for and the reviews bosted great quality. As the reviews state, you do need to figure out which earpads fit the best. For me, the ones attached were too big for my ears, but it does come with 3 other pads for easy adjustments. This device paired easily with my Android Samsung S20 phone, and as well as my Lenovo Carbon X1 and my Dell laptop. The noise reduction could be a little better, however, still playing with the fit in my ear, and that can contribute to that. The battery does last a long time. I was able to take 4 train trips, 3 hours long each, and taking phone calls and MS Teams meeting, and had not charged the set for a week and a half before plugging them in. As for the soind quality, I am on the fence. The sound works best when listening to NetFlix movies, and when listening to music on Spotify, the sound doesnt appear as good, but could be the playlists I have choosen. Telephone calls are clear and the person on the end staes they can hear me loud and clear ( except for spotty reception areas. Would I buy these again, yes,!! I have only had them maybe 3 weeks, and clearly need to read the manual to figure out all the functions this device can offer.
I would recommend this to a friendAs advertised, worth it for the sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad that these were on sale. Sounds as good as advertised and reviewed. Fits well in ear for at least running, long distance as well. The earbud tips are ok, AZLA earbud tips works very well with these earbuds.
I would recommend this to a friendPerfect
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and does not feel uncomfortable or itchy, very good quality and speakers . Battery lasts all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GermanG, Great! We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Great Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great, some of the best noise cancelling I've ever used. They're super comfortable too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoeB,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the exceptional noise cancelling and comfort of the WF1000XM5 earbuds. Your recognition of their quality means a lot to us, and it inspires us to continue delivering products that enhance your listening experience with both performance and ease. Thank you for sharing your positive experience!
Best regards,
-Fred
Worth the purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading the review and doing some research , I was waiting for a price drop when I was offered an irresistible offer on Amazon for $229. Seeking a price match, I contacted Best Buy's customer service via chat. The customer service was gracious and pleasant and promptly validated my claim and offered me the product at the same price. After picking up my product and opening to use it, I was horrified to see a used Sony wf-1000xm4 earbuds (along with earwax) in the case. This was a first for me, and understandably, I felt nervous. However, I promptly returned to the store and explained the situation to customer care, who agreed to resolve the matter without any hesitation. I received a replacement product, no questions asked. Having now used the product, I can confidently say that it is worth the price. If you're a music enthusiast, you're in for a treat because the sound quality of these earphones is exceptional. You can hear instruments in a song which you neve heard before! While I would have given a five-star rating, the misadventure and anxiety caused by this purchase deducts a star. Nonetheless, the excellent customer service and the quality of the product ultimately make it a worthwhile investment. I would highly recommend that you open and check the product to save yourself some hassle of running to the store, unless you thrive you anxiety.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louis, thanks for choosing and purchasing our product. We're sorry to hear about your experience. Enjoy your new earbuds. Cheers! ~Earl
Comfortable & Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable, connecting devices is very easy every time. Holds a great charge and sound is unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cableguy,
That's perfect! We ar truly happy that you are pleased with the sound quality, comfortable design and how easily our WF1000XM5 to connect to your devices. Thank you for choosing Sony! - Marco
Best earbuds I've owned yet!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to buds (and headphones) Sony has surpassed the competition. Sound quality is awesome, and battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JENNIFERC,
Thanks for reaching out! We are thrilled to hear you're enjoying the WF-1000XM5.
We designed them to deliver premium sound and a reliable battery life, so it's great to know they're working out for you.
Thank you for choosing Sony!
Best regards,
Estefany
THIS IS THE ONE TO GET
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the ear pain from the last series is gone, the sound blocking is ridiculously good. you can clear away so much noise you wonder if it.s safe! but that’s what ambient mode is for—at the touch of a button;) buy with confidence!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mynameisclarence, we're glad you are enjoying your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Amazing sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. They fit my ears and don’t fall out like my AirPod pros did. These definitely are way better all the way around
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heidi,
We're thrilled that you're loving the amazing sound quality and secure fit of your WF-1000XM5 earbuds. It's fantastic to know they are a perfect fit for you and are hitting the mark for you.
Thanks for choosing Sony.
Best regards,
Eliab
Sony earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great blockout noise. Comfortable on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ariana!
We are so happy to hear that your WF-1000XM5 earbuds are hitting the mark. It is great to know that the noise canceling is working well for you and that you find them comfortable for long listening sessions. We designed them to pack a lot of power into a small, comfy fit!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Best soundingn earpods
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and love the bass. Battery last for more than 30 hours. Sleek case and love the matte finish on the case. Would recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sumanth,
Amazing! We're glad that you are enjoying the sound quality, battery life, and charging case of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Best Ear Buds Yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality from such a compact product. At first i was unsure about wireless ear buds. However after the first use, im glad i made the investment. I use these for XC mountain bike training and they feel super secure even after multiple hours of strenuous riding. The sound is crisp and clear and the option for ambient sound is really neat. You can literally talk and have a conversation without removing the buds and then when done switch back to true noise cancelling and continue jamming out.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect star review, Glenn!
We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, adaptive sound control feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for this awesome feedback and for choosing Sony!
- Romeo
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit and sound are great. Wouldn't recommend for calls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasF,
We're delighted to hear that you find the fit and sound of the WF-1000XM5 True Wireless Noise Cancelling Earbuds to be great. We sincerely apologize that your experience with calls has been disappointing, as call clarity is a crucial function. We understand that call performance, especially in noisy environments, can sometimes be affected by the aggressive noise suppression on the microphone. Please ensure your earbuds have the latest firmware update via the Headphones Connect app, as we frequently release updates that address performance concerns. Additionally, checking that you have the optimal ear tip seal (using the fit test in the app) and cleaning the microphone mesh can sometimes improve voice pickup. If the issue persists, contact our support team, as they can provide more advanced troubleshooting or determine if this requires further assistance. Thanks for choosing Sony.
Best regards, Eliab
I hear great sound!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a nut shell, there great! Sound is hiw you want it. Battery life is great! I think the only problem for certain people might be the ear buds. Not everyone will like how they fit. But if you get used to them then i think most will like them.
I would recommend this to a friendDaily driver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is quite immersive. Good base level without sound distortion. Battery with noise cancel 6.5 hrs Best Sony earbuds yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stealth2012,
Thank you for the fantastic 5-star review! We're elated to hear that your listening experience with the WF-1000XM5 earbuds is so immersive. It's great to know that you're enjoying the deep bass without any distortion and the excellent battery performance, even with noise cancellation activated. Your feedback that these are our best earbuds to date is truly rewarding and shows that our dedication to high-quality audio has been successful.
Thank you for choosing Sony!
Best regards
Dominick
Great battery and sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using the right settings, these earbuds last approximately 9 hours on a full charge. Sound quality is as expected from a high-end Sony earbuds. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience with the WF-1000XM5, MJJ1! We’re delighted to hear that you’re enjoying their long battery life and high-quality sound. Achieving up to 9 hours of listening time with the right settings truly helps maximize convenience for all-day use.
We also appreciate your recommendation and want to highlight that, in addition to impressive battery performance and premium audio quality, the WF-1000XM5 offers other standout features: industry-leading noise cancellation, adaptive sound control, seamless Bluetooth connectivity, and a lightweight, ergonomic design for added comfort. Staying up to date with the latest firmware can further enhance your listening experience and ensure the best performance with your favorite music apps.
Thank you again for choosing Sony! Your feedback motivates us to keep delivering products that exceed expectations.
Best regards,
Gus
Sony Social Media Team
Big things comes in small packages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear crisp vocals, nice low and high bass notes and the sound cancellation is so good it makes you feel like your in a movie scene where all the sound is muted and you can only hear the music no other sounds, you can hear yourself breathing. The ambient mode allows you to still hear the music and be aware of your surroundings. Awesome set of earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing such an incredible review, CzyzwahzB!
We are absolutely thrilled to hear that the WF-1000XM5 earbuds are delivering that movie scene silence for you! It is wonderful to know that the noise cancellation is performing so well that you can truly lose yourself in the music, while still having the flexibility of Ambient Mode when you need to stay aware of your surroundings.
Thank you for being part of the Sony family!
Best regards,
Gus, Sony North America Customer Support