Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Good Product Held Back By the Eartips
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-I dont think these are an upgrade from the Sony XM4 earbuds. They are significantly smaller than the XM4s which makes them more comfortable but the fit is actually significantly worse. The eartips are very thin and do not hold a seal which ruins the ANC and lead to me adjusting them much more which eventually made them uncomfortable. -The sound is good but no upgrade from the XM4 and falls behind the Bose QC Ultra earbuds. The EQ is very powerful and really lets you tune the sound to your preferences. -The connectivity is good but doesnt compete with the range and signal strength of the Jabra Elite 10 earbuds, plus the multi point connection often messes up and switches devices even if you are playing noise from the original device, very annoying. -The phone call quality is very strong and handles outside noise during calls very well. Significantly better than the Bose QC earbuds, Samsung Buds2 Pro and Jabra Elite 10. The Jabra Elite 10 being the second best for phone calls. -I would say maybe try these if the XM4s were too big and plan on returning them if the eartips dont work with your ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dhays, thanks for choosing and purchasing our product. We appreciate your detailed review of the WF1000XM5. We're sorry to hear that you have an issue with the ear tips of your Sony unit unit The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html
You can also follow this link when wearing the unit:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise camcelling works well, the battery is pretty solid, and it has a few other neat features that make it convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanM!
We are really happy to hear that you’re enjoying the noise cancelling and solid battery life on your WF-1000XM5 earbuds.
These earbuds are also super easy to use and you can quickly switch between devices or control your music with just a tap. Thanks for letting us know, they were made to make everyday listening simple and enjoyable!
Thank you for choosing Sony!
Best regards,
Estefany
I recommend it to buy it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent good sound, good fit, and very good sound cancellation The best thing I had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelL,
We are elated to hear that you consider the Sony WF-1000XM5 earbuds the best you've ever had!
Thank you for your five-star rating and for praising the excellent sound, great fit, and very good sound cancellation. We put significant effort into perfecting those features, and we are thrilled that you are enjoying them.
Thank you for choosing Sony!
Regards,
Dominick
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. ANC isn't the best. They're bulkier than the Linkbuds and bluetooth is more of a process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user509763,
We are sorry to hear that the fit and ANC haven't met your expectations. To improve the noise cancelling, we recommend using the Sony | Headphones Connect app to ensure you have the optimal earbud tip seal. If you find these too bulky, our LinkBuds S offer a much more compact and lightweight design while still providing great sound.
Thanks for choosing Sony.
Best regards,
Eliab
Disappointed in the connection and sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned both the XM3 and the XM4; I am a total Sony headphone advocate but I really did not enjoy the XM5 and am returning it. The XM4s were quite a bit louder and the connection on them seemed better. The XM5s cut out on me far more frequently than the previous version and while the size and fit are much better, I decided that these aren't worth keeping for $300. Maybe around the holidays it'll get closer to $200 and it might be worth it; but when the AirPods Pro 2 can be picked up for $100 less, I really can't justify the price of these buds. At least the AP2s are louder, not to mention they have extra features if you're an iPhone user. In comparison, the Beat Fit Pro, which I purchased refurbished for around $100 is close enough in sound quality and noise cancelation that it was a far better buy for me. Android users, your use by vary but this is the first time one of the flagship Sony headphones have made me go... "meh"
No, I would not recommend this to a friendVery good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it Very light and nice Sound is great Good quality and very confortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge,
That's great! We're glad to hear that you like the quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. Connecting to different devices simultaneously can be tricky. They start hurting my ears when I wear it for an extended time. Fitting is not that great for my ears. It’s snug but fall out every now and then.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindaB,
Thank you for sharing your thoughts on the WF-1000XM5 earbuds. We are pleased to learn that you think the sound quality is great!
We are sorry to hear that you are running into issues with simultaneous device connection and that you are experiencing discomfort and fit issues when wearing them for a long time.
We highly recommend trying the different earbud tip sizes that came in the box. The WF-1000XM5 includes various sizes of the Noise Isolation Earbud Tips designed to help you find the most comfortable and secure seal for your ear, which can also greatly improve the noise canceling performance.
Find more information here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html
We also recommend checking out this helpful link for step-by-step instructions on setting up the multipoint connection correctly: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106282.html
Thanks for choosing Sony. We appreciate your feedback.
Warm regards,
Estefany
Sony noise canceling in ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was always a Bose customer but like the sound of these Sony noise canceling in ear buds. The app is great to adjust sound and other features. They do not block out sound like my over the ear headphones but do good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cluff! Thank you so much for taking the time to leave us a review.
It is truly wonderful to know that you’re enjoying the switch to Sony and finding the sound quality of the WF-1000XM5 to your liking.
We appreciate your feedback regarding the noise cancellation; while in-ear buds work differently than over-ear headphones, we're glad they are performing well for you.
Thanks for selecting Sony!
Best regards,
Estefany
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fit great and sound amazing. Very comfortable when having them in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RussellT,
Thanks for sharing your thoughts on the WF-1000XM5! It brings us great joy to hear that they are both comfortable and sound amazing for you.
We appreciate you choosing Sony!
Best regards,
Estefany
Sony Did it Again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply The Best, Noise Canceling Headphones, 8 hours of music and compact to fit into your pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zell, This is amazing! We're delighted to hear that you are enjoying the noise canceling function, sound, and fits your pocket perfectly. Thank you for choosing Sony. Erin
10/10 in Quality and Performance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my pair for a little over a year and I would buy them again if I lost these. They have excellent noise cancellation and the music is very good quality as well. My only problem is when I’m around lound noises, the person on the other line hear robotic voice or choppy sentences. Recently went through a full wash with a soaking option and after sitting in rice for 24 hours, theyre still working fine. I cant use the right one to oause music but the noise canceling works and the audio is almost perfect as before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CosM,
That's great to hear your WF-1000XM5 earbuds have been so impressive for over a year, with excellent noise cancellation and music quality, even surviving a full wash! We're sorry to hear about the voice quality issues you're experiencing during calls in noisy environments and the recent issue with the right earbud's pause function. For assistance with these specific issues, please connect with our support team.
Thanks for choosing Sony.
-Eliab
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. Great quality Fits perfect Barely noticeable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SebastianM,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds deliver amazing sound and quality while fitting so comfortably. It’s wonderful to know they blend seamlessly into your day with barely any notice.
Best regards,
-Fred
Great sound and decent noise control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, I use them for my job mainly 8 to 10 hours with no problems on the battery life, but the real deal for me is the noise cancellation because I do a lot of concrete chipping , grinding, sometimes sandblast and those are really noisy, normally if I use a regular ear plugs the level of noise is bad and I end up with a ring in my ears for the rest off the day but with this earbuds I can work listen to my music and still have a conversation with someone else without having to blast the volume all the way up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioM, That's great! We are happy that you like the sound quality, battery life and noise canceling feature of your new Sony WF1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
Good, but some rough patches.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF1000XM5s? Yeah, they sound fantastic, like a solid punch to the face with sound. ANC is on point, blocks out the world like it’s not even there. But, uh, they’re not exactly comfy. Like, you’re aware you’re wearin’ 'em, you know? The smart ambience thing? It’s useless. Speech recognition for auto-adjusting ANC? Might as well be a brick for all the good it does. And don’t get me started on the charging. Right earbud just won’t charge after a while, and the case? It’s a freakin’ nightmare—don’t always charge when you drop ‘em in. They’re great for sound and ANC, but everything else? Not so much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tastey,
We're delighted to hear that you appreciate the sound quality and noise cancellation of your WF-1000XM5 earbuds. However, we're sorry to learn that you're encountering charging issues and that some features aren't functioning as expected. Your feedback is extremely important to us and is very much appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears.
We have a recommended way of wearing these earbud headphones to reduce discomfort. Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
For the Speak-to-Chat function, you can use the “Sony Sound Connect app" (formerly Sony Headphones Connect app) to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. The Speak-to-Chat mode activates when the WF-1000XM5 detects the speech of the person wearing the them, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
If the earbuds do not charge, please visit this link to help resolve the issue: https://www.sony.com/electronics/support/articles/00298367?utm_source=glean
Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
You may also send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
Works for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremelly high quality sound. Able to get good seal for max ANC. Very comfotable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, ChevyL!
We are so pleased to hear how much you are enjoying your WF-1000XM5 earbuds. It's truly rewarding to know that you are experiencing the extremely high-quality sound and getting a great seal for the best possible noise canceling. We designed them to be both comfortable and powerful, so it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid noise cancelling. Great sound. Connectivity pretty good, sometimes cuts a bit if a lot of interference- more of a Bluetooth issue
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WF-1000XM5, JoshT! We're glad to hear you’re enjoying the solid noise cancelling and great sound quality. Our engineering teams work hard to deliver immersive listening experiences, so your comments are much appreciated.
Regarding your note about connectivity: Bluetooth performance can occasionally be impacted by environmental interference, such as other wireless devices operating nearby or thick physical barriers between your earbuds and the audio source. While the WF-1000XM5 earbuds use advanced Bluetooth technology to maintain a stable connection, short interruptions may still occur in environments with heavy interference—this is a common challenge across all Bluetooth devices.
If you often experience dropouts, you might try moving closer to your device, ensuring there are fewer obstacles, or limiting the number of other Bluetooth or Wi-Fi devices in the immediate area. Using updated device firmware and the latest version of the Sony | Headphones Connect app can also help optimize connectivity.
Thank you again for your insights! We’re committed to continuously improving our products, and feedback like yours is crucial.
Best regards,
Gus
Sony Social Media Team
Best buds!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So like half of the world having the I phone ear buds I was tired of them always falling out or distorting so I went and got these buds!!! THE BEST ones that I know of!! Bass is there treble is there the clarity is on point!!! The noise cancel is mind blowing!!!! I get that they are a little expensive but ditch the I phone buds and get these !! You won’t go wrong!! Also a big upgrade they don’t fall out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyL, Awesome! We are so glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl
Sounds good. Coukd be more bakanced
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, but bass could be clearer. The bass sounds amplified and kind if fake. I could just be picky coming from status audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdamR,
Thank you for choosing Sony!
We're honored to hear your thoughts on the WF-1000XM5 earbuds. We apologize that the bass did not fully align with your preferences and appreciate your honest feedback. Please know we will share your comments with our team as we strive to improve our products.
Best regards,
-Fred
These are music earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan to listen to a lot of music with the XM5, you'll be largely pleased with the sound quality and noise canceling. I bought these after I got my XM4s and when I'm listening to music, I enjoy Sony's sound quality. When I'm at the gym, I'd say I only hear maybe 10-20% of the blaring gym music with noise canceling. The app is decent enough and it's easy to add other Sony hardware. Interestingly, it tracks the music you listen to by time of day but it would be MUCH COOLER if they did it like last.fm. I just wanna know which five albums I listened to the most last month, you know? If you're planning to use these earbuds to make a lot of phone calls, you might be a little frustrated with them. I certainly am. Despite being indoors in a quiet room, I am frequently told over the phone that I sound very distant to them and therefore they cannot hear me. It's even worse when I'm out on my routes with traffic and sirens going off. It's hit or miss. One annoying thing with the case is that the earbuds can still get loose despite being magnetically placed. So despite the case being secure, when I'm ready to use it at the gym, one or both buds have no charge. Now I check before I leave for the gym. Luckily for me, I hate talking on the phone, so I suppose as music earbuds, they're pretty good, but the app could be better and the case is showing some wear. Otherwise, you might be might be rating these as average or fair if you talk on the phone a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mubydram,
Thank you for considering Sony products.
We're immensely pleased to hear you're enjoying the sound quality and noise canceling of your WF-1000XM5 headphones, especially during your workouts! It's great to know the Sony Sound Connect App is working well for you and connecting easily with other Sony devices. We've noted your excellent suggestion about more detailed music tracking, similar to Last.fm, and we'll definitely share that with our development team for future updates.
We sincerely apologize for the inconvenience you're facing with your WF-1000XM5 earbuds not staying securely in their case, which is leading to charging issues, and for the problems during phone calls. We understand how frustrating these issues can be, and we want to help resolve them for you.
To assist you more effectively, please reach out to us directly via email at socialsupport@am.sony.com. This will allow our support team to gather more details and provide you with personalized assistance. We would appreciate it if you could include the following information in your message:
- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience; we're looking forward to helping you get these matters sorted out!
Best regards,
-Fred
Solid earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is solid and I like the smaller size compared to the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your feedback, Joseph! We're glad to hear you're enjoying the WF-1000XM5 earbuds. These were designed to be more compact than the previous XM4 model, offering a smaller, lighter fit that enhances comfort without sacrificing performance.
The WF-1000XM5 also features advanced noise cancelling technology, building on previous generations to deliver an even better listening experience in a more discreet form factor. For many users, finding the right size ear tips can help achieve the best possible seal, further enhancing noise cancellation and sound quality.
If you have any questions about tips and personalization or want to get the most out of your earbuds, let us know! Thanks again for choosing Sony.
Best regards,
Gus
Sony Social Media Team