Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
95% perfect (i rarely write/give reviews)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundwise = MAJOR Improvement over last generation (wf1000xm4). Usa for africa "We are the world" comparison is 5x better clarity _____ touch Controls are too sensitive/responsive. FAST/quick reaction times _____ i dislike finish, prefer a matte finish, gloss makes it look cheaper. Also more slippery due to smaller size profile with glossiness .i foresee many people misplacing pieces (be wary not to lose)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 123456,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and touch controls of the headphones. Your feedback about the glossy design is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones sound quality wise if your little older sound issues in your ear may not be the loudest but very comfortable in the ears that's why I gave it five stars can't get much better than it really is size wise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Concernedcustomer77,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Best TWS earpods
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WF-1000XM5 earbuds and they’re a game-changer. They fit perfectly, staying put through my gym sessions, and the sound quality is unmatched. Plus, they’re so compact, I just pop them in my pocket when I’m done. No need to stay within the Apple ecosystem; these are the best TWS earbuds out there. Period.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Jiacheng Great! We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Sony Wf-1000xm5 wireless earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite wireless earbuds on the market currently. Their noise canceling works wonderfully, they deliver great sound, and they are very functional. Also compatible with wireless chargers.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MacP!
It is awesome to hear that the WF-1000XM5 earbuds have claimed the top spot as your favorites. We are especially glad that you're finding the noise canceling so effective—we put a lot of work into those dual processors to make sure they can handle almost any environment. It’s also great to know that the wireless charging is making your daily routine even more functional!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Sony WF1000XM5 earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very impressed with my sony wf1000xm5 ear buds. The sound is great with nice fidelity and great bass. They are smaller and more comfortable than the wf1000xm4. The noise canceling has improved slightly as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
Thank you for the review and we're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
Overpriced but decent performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have some issues actually powering off, or turning on when removed from the case. The battery life is okay, having extra charge in the case is nice. Shame the app to manage them is mediocre.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DakotaD,
Thank you for considering Sony products.
We truly appreciate your insights regarding the WF-1000XM5 earbuds and sincerely apologize for the inconvenience you’ve experienced with the earbuds not powering off or turning on properly when removed from the case. We appreciate your comments about the app and will share them with our team as we work to improve our products.
To help resolve these issues, we recommend trying the following steps:
1. Resetting the headset: This can often fix power-related problems. You can find detailed instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
2. Initializing the headset to restore factory settings: This will reset the earbuds to their original settings and may improve performance. Instructions are available here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Great product by Sony, possible the best currently
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you find a good and snug fit with the eartips, the noice cancelling features really are visible. I use mine at the gym, and it makes a great job in blocking all noise that would bother me while having a great sound quality. You can clearly hear the basses and distinct instruments with these earphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoE,
Awesome! We're happy to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony and have a great day!
-David
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Clear sound. Lightweight stays in ears. Great bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieF, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has amazing noise cancelling and great comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, AndreiC!
We are so pleased to hear that you are impressed with the amazing noise canceling and great comfort of your WF-1000XM5 earbuds. We designed them to provide a distraction-free listening experience with a secure and comfortable fit, so it's rewarding to know we got it right.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
So Comfy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pair of earbuds, I use them for everything such as just relaxing, or going to the gym, they're super comfortable and don't hurt my ears. Both the noise canceling and the aware mode are extremely effective. The only thing I will complain about is the app is a little annoying and the touch features aren't as versatile as the Apple AirPods as you can only assign certain features on each earbud.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review of the WF-1000XM5 earbuds, AbbyR! We are beyond pleased to hear that you find them to be an "amazing pair of earbuds" and that you use them for everything from relaxing to working out at the gym. It's truly wonderful to know you find them super comfortable and that both the noise canceling and Aware Mode are so effective for you.
We also appreciate your honest feedback regarding the app and the touch controls. We understand that a seamless and customizable user experience is important, and we are continuously working to improve our software and features. Your comments are valuable to us as they help guide future developments.
Thanks again for choosing Sony and for sharing your experience! We hope you continue to love your earbuds.
Best regards,
Gus Sony Social Media Team
Great buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfortable feel. Would recommend anyone to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello k1dz03,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the great sound quality and comfortable feel of the WF1000XM5 earbuds. Your recommendation means a lot to us, and knowing our earbuds have made such a positive impression truly motivates our team. Thank you for sharing your experience and for your trust in our products.
Best regards,
-Fred
Top Quality For Music, But Not For Calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding buds. My only gripe is the call quality wasn't as good as my Jabra Elite 10s and the app is clunky. The touch controls were also getting pressed by mistake when I'd have to adjust them from slowly falling out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CourtlandB,
Thank you for your time writing this review. We're glad you like the amazing sound quality of your WF1000XM5. However, we're sorry if we did not meet your full expectations with the call quality and touch controls. Allow us to help make this a better experience.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. For reference: If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.
Your feedback is important to us as we work to meet and exceed your expectations. Thanks again for purchasing Sony! - Kris
Good but a little overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sound very good, have good volume, Good battery. And I love that they can be paired with more than 1 device seamlessly switch between devices. Cant really say they are worth the price though and which is why i docked a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zebra, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use, great sound and acoustics, comfortable fit. I love them. I previously had the series 4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EarlS,
Thanks for the awesome feedback! We're pleased to hear you're loving your WF-1000XM5 earbuds, especially the ease of use, great sound, acoustics, and comfortable fit. It's fantastic to know they're a hit, especially as an upgrade from the XM4s!
Thanks for choosing Sony.
-Eliab
sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds great, comfortable to wear, stay in place..
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've certainly made a great choice, MP12! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
.Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, sounds great but have been having connection issues, not Apple user friendly in terms of using Siri and they won’t read ur notifications. they also easily fly out the case if u drop them. I would return but 3 days late -_-
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mari,
Thank you so much for the feedback. We're glad to hear you're enjoying the sound quality of your WF-1000XM5 earbuds, but we're really sorry to hear you're having connection issues and that they aren't working as seamlessly as they should with Siri and your notifications. That's definitely not the experience we want for our customers. We also appreciate you letting us know about the issue with them falling out of the case.
For the connection issues and notification problems, we have a few recommendations that might help:
1. Try turning Bluetooth off on your phone and then back on. You can also try "forgetting" the WF-1000XM5 in your phone's Bluetooth settings, then re-pairing them.
2. Make sure your earbuds have the latest software. You can do this through the Sony | Sound Connect app.
3. A full reset can sometimes clear up persistent issues. You can find instructions for this in the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
We know it's frustrating to have these issues, and we appreciate your patience. If further assistance is needed, we suggest you to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
XM4s to XM5s
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned the XM4s, but they started to have battery life issues and had to be replaced. I tried to go for the Google Pixel Buds Pro, but they didn't compare. The noise canceling, sound quality, and comfort are superior. In my opinion, there is not much difference in the upgrade as far as sound, but the comfort is a big plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustMe, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
Wireless excellence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new design, sound is a bit better and fuller than the WF-1000Xm4s, compact form means less fatigue on the ears and noise cancellation as good as I remember from the xm4s. I got this pair since one side of my old xm4s stopped working, wouldn't say that it's worth upgrading if you have a working pair of xm4s but if you're actively looking for a new pair these are solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katya,
We regret to hear about what happened to your previous earbuds. You made the right choice upgrading to the WF-1000XM5! We're glad that you like the design, sound quality, fit, comfort, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
It's so great, but a few things hold it back
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars but there are so many little issues that make them unusable. First, the ear tips. NICE IDEA! It's a silicone foam hybrid. However, they tear easily. the outer layers come off. They are impossible to clean. If you use any alcohol at all or any type of cleaning solution, it eats away at the product. That makes them disposable, unless you don't clean your ear tips. Silicone is the only option, so you have to go after market. Then, good luck getting a good clean fit with aftermarket ear buds. I can't find anything that works perfectly. Once you get a good fit from shoving them in your ear as far as you can, the noise canceling is phenomal, but dies out with any gym movement. Great noise cancelation technology is defeated by a poor fit. Next, connection issues. Using these with my phone at the gym, the right ear regularly loses connection for a short section. Nothing bad, but enough to miss a note in a song. Enough to be annoying. It reconnects in less than a second, but it is frustrating. The phone connection is great, it's a newer model android with the most recent update. The bluetooth has no other issues with any other external speakers, so it's just these. the phone is on the elliptical machine right in front of my face or it is in my pocket as i'm lifting weights. It's constantly the right ear. These sound fantastic and have great noise canceling and may work perfectly with different ear shapes. If you cant put up with the deteriorating ear tips or find a good after market. The dropping connection 20 times in an hour is awful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Haystack,
We're truly sorry to hear that you’re experiencing these issues with your WF-1000XM5 earbuds. We understand how disappointing it is when a product that offers phenomenal noise cancellation is hindered by fit and connection challenges. Your feedback is very important to us, and we appreciate you taking the time to share your experience.
For tips and suggestions on how to achieve a better fit with the earbuds, please review the guidance available at:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Regarding the connection issues with the right earbud, please try the troubleshooting steps outlined here:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html
Also, check for firmware updates as these can often resolve connectivity issues and improve overall performance. You can do so by visiting:
www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
If the problems persist after trying these steps, please reach out to our product support team directly at 239-245-6354 or via chat at:
us.esupport.sony.com/support/s/support-contact?language=en_US
(Operating Hours: Monday - Friday, 9:00 am to 9:00 pm ET; Saturday - Sunday, 10:00 am to 8:00 pm ET)
We truly appreciate your feedback and hope these steps help improve your experience. Thank you for giving us the opportunity to make things right.
Sincerely,
Maria
Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of ear phone. I have had issues with other earphones in the past with phone call cutting in and out but these are a amazing they have really improved them. They only struggle to connect to some device but I think that may be a bug.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Thanks for the 4-star review! We're happy to hear that you're loving the clear phone call quality and the amazing improvements we've made in that area. It's a key focus for us to ensure a reliable and clear connection for calls.
We appreciate you bringing up the connection issue with certain devices, and you're right, that's something that shouldn't be happening. If you continue to experience this, we'd recommend trying a few troubleshooting steps like a simple restart, or checking the "Prioritize Stable Connection" setting in the Sony | Sound Connect app to see if that helps. You can find more information on the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html
Thanks for choosing Sony, have a great day!
DiegoV