Customer Ratings & Reviews

Hi JawauneJ,

Great! We're glad that you like the weight, battery life, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi user371927, Thank you for sharing your positive experience with the WF-1000XM5! We're thrilled to hear that you find the noise-canceling functionality to be the best and that the earbuds are comfortable and easy to manage. Additionally, it's great to know that you had a premium out-of-box experience. Thanks for choosing Sony! -Sam

Hi MisaelG, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Jaden,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and equalizer function of the headphones. Your feedback about the touch controls and ambient sound mode is greatly appreciated.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

You can also change the settings of the Ambient Sound Mode by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via a Bluetooth connection. Voice focus: Unwanted noise will be suppressed while announcements or people’s voices are picked up, allowing you to hear them as you listen to music. For more information, please refer to this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html

When tapping the touch sensor multiple times, tap it quickly with an interval of about 0.3 seconds between taps. Use your index finger when tapping the center of the touch sensor.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hello Buzzy,

Thank you for considering Sony products.

We are pleased to hear that you find the sound quality of the WF-1000XM5 earbuds exceptional. However, we sincerely apologize for the difficulties you are encountering with the multipoint connectivity feature and the challenges in seamlessly transitioning between your laptop and cell phone.

To address these issues, please follow the steps below:

Update Firmware to Version 6.1.0: Ensure your earbuds are running the latest firmware to improve performance. Detailed instructions are available here:

Reset the Earbuds: Performing a reset can often resolve connectivity issues. Please refer to the following guide for instructions: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html

Initialize the Earbuds: Restoring factory settings can help eliminate persistent problems. Follow the steps outlined here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

Adjust Bluetooth Settings: On Your Connected Devices: If possible, set the Bluetooth codec to AAC to reduce audio processing load.

On the Earbuds: Use the Sony | Sound Connect app to set the connection priority to "Prioritize Stable Connection."

Check for Interference: Ensure that other wireless devices, such as Wi-Fi routers or other Bluetooth devices, are not causing interference.

If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate your patience and hope to help resolve this promptly.

Best regards,
-Fred

Hi 123456,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and touch controls of the headphones. Your feedback about the glossy design is greatly appreciated.

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi ValerieF, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Fabulous! You've certainly made a great choice, MP12! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hello Ryan,

Thank you for choosing Sony!

It's truly wonderful to know that you find the WF1000XM5 earbuds to be the most comfortable and best-sounding ones you've ever owned! We take great pride in crafting products that enhance your listening experience, and we're so glad that you’re enjoying them.

Best regards,
-Fred

Hi ElijahL, thanks for sharing your thoughts on the Sony - WF1000XM5! We're glad to hear you're enjoying the great sound quality with premium noise cancellation and comfortable fit of these earbuds. We also appreciate your comment about the size, as it helps improve future versions of the product. Thanks for choosing Sony! Regards, -Dominick

Hi GerSabriam, we're glad you like your product! Enjoy your new headphones! Thanks for choosing Sony! ~Earl

Hi JustMe, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl

Hello MoJo,

Thank you for choosing Sony!

We're thrilled to hear that you're experiencing the outstanding quality of the WF-1000XM5s and that they surpass your expectations compared to other earbuds! It's wonderful to know they're fitting comfortably and delivering exceptional audio performance. Thank you for sharing your enjoyment with us!

Best regards,
-Fred

Hi DeweyChetumandHowe, We're glad that you are enjoying your WF1000XM5. Thank you for choosing Sony. Erin

Hi Lwoodr000!
Thanks for the honest review!
It is fantastic to know that your WF-1000XM5 earbuds are a great fit for you. We’re glad the noise canceling feels natural rather than overwhelming.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Katya,

We regret to hear about what happened to your previous earbuds. You made the right choice upgrading to the WF-1000XM5! We're glad that you like the design, sound quality, fit, comfort, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Joemama,

Fabulous! We are truly happy to know that you are having an enjoyable experience with your WF-1000XM5. Also, we are thrilled to hear your satisfaction with the amazing sound quality, exceptional noise canceling feature, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi MARVINH,

It’s a true pleasure to hear that you are enjoying the high-quality experience of your WF-1000XM5 earbuds. We take great pride in the precision engineering and premium materials that go into our industry-leading noise canceling series, and we are glad that quality shines through for you.

Thank you for trusting Sony for your personal audio!

Regards,
Dominick

Hi Jjpt,
It's great to hear that you're enjoying the sound quality of our WF-1000XM5 earbuds!

These earbuds were designed with a glossy texture and a more luxurious feel. They fit comfortably in your ears while keeping out external sounds.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for taking the time to share your feedback and for choosing the Sony WF-1000XM5 earbuds, BestBuyPurchaser. We're glad to hear that the true wireless design is meeting your needs and that you’re enjoying the fit and performance compared to your previous model with a connecting wire.

We understand your thoughts regarding the price. The WF-1000XM5 earbuds are designed with advanced noise cancellation technology, improved sound quality, and a more comfortable fit, aiming to provide a premium listening experience. They also feature adaptive sound control, long battery life, and high-quality call performance. We constantly strive to offer products that deliver long-term value and enhanced features to our customers.

Your feedback on pricing is important to us, and we will share your comments with our team. Thank you again for your review and for being part of the Sony community.

Best regards,
Gus
Sony Social Media Team