Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Impressive sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous generation and found them impressive in their audio quality. Unfortunately I returned them due to battery problems in one of the headphones. Now with this generation, I think Sony surpasses itself in audio quality, noise cancellation, comfort when wearing them and in the environmental mode in which WOW, it is impressive. 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerSabriam, we're glad you like your product! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
10/10 but wait for a sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for about a month now so far no battery issues. These are the absolute best sound quality you can get from wireless earbuds. The noise cancelation is also the best it has ever been. If you dont have the xm4 earbuds then get these. If you already have the xm4 earbuds and have no issues with them, these are not worth the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joemama,
Fabulous! We are truly happy to know that you are having an enjoyable experience with your WF-1000XM5. Also, we are thrilled to hear your satisfaction with the amazing sound quality, exceptional noise canceling feature, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Good quality in a compact size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Re-ordered these after losing another pair — worth the purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThanhN,
We couldn't be happier to hear that you love your WF-1000XM5 earbuds enough to return to them! There is no greater compliment than having a loyal customer choose our products a second time, and we are thrilled that you find them well worth the purchase.
Thank you for trusting Sony.
Regards,
Dominick
Overpriced, exaggerated performance.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Excellent sound quality, fairly customizable via an app. - No "pumping" effect when used for exercising/jogging. Cons: - Frequent stuttering. I've owned many pairs of less expensive wireless earbuds which didn't have this problem. I generally stream from an iPhone 15 and iPad. - Occasional complete audio quality downgrade. You'll notice everything sounds "pixel-y" all of the sudden and you'll have to put the headphones back in the case to reset them before the problem will resolve itself. - The capabilities of the ANC for these headphones is wildly exaggerated as 99% of the noise cancellation is passive. Whether the "ANC" has any affect at all will be largely dependent on the anatomy of your ear and how forcefully/deep your willing to insert the earbud. ANC is either on or off. You have no control over the strength of the ANC. - Connecting to two devices at once is a non-starter. The headphones will constantly send a "pause" request to one of the devices causing your media to stop every few seconds. The only solution is to disable connections to two devices at once. - Just poor user ergonomics in general - things like having to put the headphones back in the case to sync them to a new device. The "touch" controls on the earbuds are frustrating to use and the audio feedback effect for a tap is impossible to hear over music, so you end up unsure whether your tap was registered or not - This is potentially subjective, but the foam earbuds (no rubber/silicon earbuds are provided) are not high quality and will not stay in your ear. - Overpriced, considering the factors above. Consider other brands - my recommendation would be to try Jabra.
No, I would not recommend this to a friendThese are the ones to get
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who owned the apple air-pods pro 2, and tried both the Bose QC ultras and Technics az100…do not settle for less. These bring the whole package in terms of astonishing sound quality and clear, crisp instrumentals along with a tight base. The ANC quality is fantastic, leaving nothing between you and your music experience. I constantly find myself reaching for these in excitement when I want a concert like experience at any random moment, coffee shops, my workplace, even at home before going to bed. They are that good..
I would recommend this to a friendLove these earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair I've had and they have the best noise cancelling functionality! Comfortable in the ear, easy to manage the functions and the OOBE experience was very premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user371927, Thank you for sharing your positive experience with the WF-1000XM5! We're thrilled to hear that you find the noise-canceling functionality to be the best and that the earbuds are comfortable and easy to manage. Additionally, it's great to know that you had a premium out-of-box experience. Thanks for choosing Sony! -Sam
Good choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, comfortable design and good sound cancellation. Easy to carry in your pockets, optimal case size. Good connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoH, thanks for the 5-star rating! We are so happy to hear that you've found the Sony - WF1000XM5, to be a great choice for you. As you noted they produce an Astonishing sound quality, and they're designed with a shape that perfectly matches the human ear. We hope this continues to be a pleasant experience for you and thank you for choosing Sony. Regards, - Dominick
Upgrade of Ear Buds & GREAT ONE!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these headphones as my old(er) ones were not clear and didn’t fit my ears well. After much research on my end, concluded with the Sony buds and they are clear, provide incredible sound quality and fit my ears very well!!! Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeweyChetumandHowe, We're glad that you are enjoying your WF1000XM5. Thank you for choosing Sony. Erin
Refined
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the MX4's and numerous other Sony headphones. They're always the best with sound quality. I use Windows and Android devices. The MX4's had two issues on a daily basis, but were otherwise top tier. The touch points were inconsistent and they were too big for my right ear. I got used to these issues and they remain the best of the best. However, MX5's have solved these issues. Sound quality on the MX4's were great, but these are even better. This is what I wanted.
I would recommend this to a friendbest earbud ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and sound quality is phenomenal. Don’t go anywhere without it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jkdk,
Thank you for choosing Sony!
We feel privileged to know that you're enjoying the WF1000XM5 earbuds! It's most rewarding to hear that they fit perfectly and that the sound quality has left such a positive impression on you. Thank you for sharing your experience, and we hope you continue to take them with you wherever you go.
Best regards,
-Fred
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife and she loves them. Battery life is good and sound quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will,
We're so glad to hear that your wife is enjoying her Sony earbuds, and thank you so much for sharing a fantastic 5-star review! We're pleased you highlighted both the battery life and sound quality—two features we're proud to deliver with the WF-1000XM5.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
They are great when they work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great when they work. Sound profile and ANC is great, as to be expected by Sony. Software and controls are not great and could use a LOT of refinement. Volume / Playback / ANC controls on the buds is clunky at best. 4+ taps to turn the volume up or down is REALLY a pain and only works sometimes. They do not connect automatically to the 2 paired devices. No ability to change what each tap does on the ear bud is an oversight in my opinion. I have had a number of times where they just disconnect, and I have to pair them again. Lag time between a tap on the bud is noticeable. For a 300 dollar flagship product, I expected a more polished user interface and a more stable experience. If it was not for the sound quality and ANC I would return and go back to my Pixel Buds Pro.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bfes, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. We would like to turn your opinion around regarding the WF1000XM5. Please utilize the Headphone Connect app of the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=headphone%20connect
For multipoint connection, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106282.html?search=multipoint
Please set the headset to “Priority on stable connection” using the Headphone Connect app for stable connection. You can isolate the issue on the connectivity by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Compact
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and size. They are great. Kids love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, AntonioG!
We are so pleased to hear how much you and your family are enjoying the WF-1000XM5 earbuds. It is wonderful to know that you are happy with the great sound and compact size. We designed them to deliver premium sound quality and effective noise canceling in a comfortable and discreet form, and it's incredibly rewarding to know that we have succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Better than AirPods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best ear buds ever made! Way better than my AirPods and these are definitely worth the money and definitely noise canceling headphones! I used them at work to cancel out all the noise and I couldn’t even hear a single sound with them on!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JenniferP!
We are thrilled to hear that your WF-1000XM5 earbuds are a game-changer for your workday! It is wonderful to know that our noise-canceling technology is providing you with that "total silence" you need to stay focused, and hearing that they’ve outperformed your previous earbuds truly makes our day.
We worked hard to pack that industry-leading noise cancellation into such a compact design, and we’re so glad it’s hitting the mark for you.
Thank you for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
Sony WF-1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't go wrong with this XM5's. Superb audio/ANC quality and comfortable on my ears. I purchased this for my wife and she's very happy, we are both happy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisaelG, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Best Buds on the Market!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best sounding headphones I have ever owned, which they should be for the premium price! The sound is well-balanced, with solid, tight bass. The noise-canceling is second to none! I alternate between these and my AirPod Pro 3, but find myself coming back to the Sony's more often than not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattyB,
That's wonderful feedback! We're thrilled that the WF-1000XM5 True Wireless Earbuds have become your preferred choice. It's great to know that you're experiencing the premium, well-balanced sound quality and finding the industry-leading noise cancellation to be effective in your daily use.
Thanks for choosing Sony.
Best regards,
Eliab
Not as good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound and a really good fit compared to the previous generation. But i wouldnt use it for my personal use since I use an electric skateboard to move around and the wind reduction is not available (yet, i hope).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaidR, Thank you for the feedback on your experience with your WF1000XM5. We're very happy to hear you like the great sound quality and fit of these earbuds. When the Noise Canceling function is set to ON, or the Ambient Sound Control is set to ON, the wind noise may be louder depending on the usage conditions. If this is the case, check the following:
In the Sony | Headphones Connect app, tap Sound → Ambient Sound Control, and then select Automatic Wind Noise Reduction. If you are bothered by wind noise even though the Automatic Wind Noise Reduction is enabled, set the Noise Canceling function and the Ambient Sound Mode to OFF.
Notes:
When the headphones detect wind over a certain amount of air volume the Automatic Wind Noise Reduction feature turns off some of the microphones used for noise canceling. You will notice that the Noise Canceling function becomes weaker in a windy environment with this setting. This is not a malfunction.
The Automatic Wind Noise Reduction feature will not start working with only a slight amount of wind.
Hope this helps!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the sound quality. The noise canceling could be a little better and the comfort in the ear could also be better but overall I like the deep rich sound. I would give these a 4.2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS,
We're pleased to learn that you're enjoying the deep, rich sound from your Sony earbuds and appreciate you sharing your honest 4-star rating. It means a lot to know the audio quality stands out for you. We value your feedback on noise canceling and comfort as well, and will continue working to refine every aspect of the experience.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
Worth the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point, it was either these, or airpods. Even with having an iphone, I still made the choice to get these, and i dont regret it! Use them almost everyday, long battery even with daily use, quality feel to them. So far as sound quality, i'm not a professional, but i'd side with these against the airpods, just because I like them so much!
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, KiyonEllison! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Best sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the best headphones on the market. Sound quality is impeccable and they have a very snug fit with the different sizes for the ear plugs they have. Only issue i had was the case comes open a little to easily and ended up losing one of my headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos, We are sorry to hear about what happened. Despite your experience, it's good to know that your Sony WF1000XM5 wireless in-ear headphones are the best headphones for you. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent