Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. I had other ones that always started to fall out of my ears all the time and these ones I have never had that problem and the sound quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lightning, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Stunning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds are known for their excellent sound quality, comfort, and advanced features, making them a popular choice among tech enthusiasts. The sound performance is typically crisp and clear, with a good balance of bass, mids, and treble, especially in models like the Sony WF-1000XM5. The noise cancellation feature is one of the standout attributes of these earbuds, effectively blocking out external noise and providing an immersive listening experience. In terms of comfort, the earbuds come with various sizes of ear tips, allowing users to find the best fit for their ears, which is crucial for both sound quality and long-term comfort. The design is sleek and compact, making them easy to carry around. The battery life is impressive, with most models offering several hours of playtime on a single charge, and the charging case provides additional charges. The earbuds also typically come with features like touch controls, voice assistant integration, and water resistance, making them suitable for a variety of activities like workouts or outdoor use. However, some users may find the price point a bit high compared to other brands, though the features, performance, and build quality generally justify the cost. Overall, Sony earbuds are an excellent choice for those looking for high-quality audio, reliable noise cancellation, and modern features in a compact form.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techsupport88, We really appreciate your detailed review! It’s great to hear you’re enjoying your Sony XM5 earbuds and that the sound quality, noise cancellation, and comfort meet your expectations. Sony is committed to delivering top-notch audio experiences, and we’re glad you’re happy with your earbuds. Thank you for choosing Sony! Enjoy! -Maria
Would buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation I use them while mowing my yard and working with power tools saws, grinders sanders etc. Sound quality is amazing and battery life is fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Averageordinaryguy, fantastic! We're truly delighted to learn about your satisfaction with the amazing sound quality, excellent noise cancelling feature, and long-lasting battery life of your WF1000XM5. We're looking forward to your future purchase and thanks for choosing Sony! - Romeo
Not as Dynamic as I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these expecting them to outperform my Galaxy Buds Pro 3, but I was disappointed. I spent the first few hours comparing both, and the Galaxy Buds Pro 3 delivered a more dynamic sound with richer bass that the XM5s just couldn’t match. The Galaxy Buds were also noticeably louder. On the positive side, the XM5s fit more comfortably than the Buds Pro 3. However, I found myself constantly readjusting them whenever I smiled or engaged in any activity, which became frustrating. Even after switching to the larger ear tips, the fit didn’t improve significantly. Overall, while the comfort was better, the sound quality and stability fell short of my expectations. I’ll be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mvocal,
We appreciate you taking the time to share your experience. We're sorry to hear that the sound and fit of your Sony XM5 earbuds didn't meet your expectations. To help enhance your listening experience, we recommend adjusting the sound quality mode and customizing the Equalizer/CLEAR BASS settings through the “Sony | Headphones Connect” app: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html.
For a more secure and comfortable fit, you might find these tips helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html.
Additionally, here’s a complete guide to explore more adjustments: https://helpguide.sony.net/mdr/2963/v1/en/index.html.
We also recommend checking for firmware updates that may improve performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561.
We value your feedback and hope these suggestions help you get the most out of your earbuds!
If you need further assistance or have additional concerns, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Regards,
Maria
Worth every dollar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've probably come back and bought these same earbuds about 4 times now. The sound quality and noise cancellation are hard to beat. If I ever lose another pair, I'm buying a 5th.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MC431,
We are so appreciative of your incredible loyalty! It's fantastic to hear that the WF-1000XM5 earbuds continue to impress you with their unbeatable sound quality and noise cancellation, making them worth buying again and again. We truly value your dedicated support.
Thanks for choosing Sony.
Best regards, Eliab
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use; has an app to adjust setting; fits perfectly into my ear and doesn’t fall off easily; sound is amazing; noise cancelling is magnificent; great to use in any activities; lots of cool features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vasg,
Fabulous! We are thrilled to know that you're well-pleased with the ease of use, customizable settings through the Sony Headphones Connect app, exceptional fit, industry-leading noise canceling function, amazing sound, and great features of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Very happy...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the past 6 months i have tried probably 2 dozen pairs of buds. these have great sound and comfort. very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Awesome Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise canceling is decent but the sound quality is top notch for earbuds. Highly recommend over airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jayden,
Thank you for choosing Sony!
We’re excited to hear that you appreciate the top-notch sound quality of the WF1000XM5 earbuds and find the noise canceling feature effective. Your recommendation means a great deal to us, and we’re glad these earbuds are enhancing your listening experience.
Best regards,
-Fred
Fantastic ear buds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are genuinely comfortable and sound fantastic. I know several people that actively use these all day and nobody has had anything negative to say about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Halbot9001, Thank you for the great review! Good to know you like the comfortable fit and fantastic sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Best sounding ANC earbuds for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd set of W series (owned 3rd gen). They have amazing full clear sound. Every range of sound is in crystal clear presentation while the bass coddles that range like a warm blanket on a cold morning.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Pets!
We are truly delighted to hear that you are well-pleased with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the 5-star review and for trusting Sony!
- Romeo
An improvement over the prior version
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound profile, improved from the WF1000XM4. Also, smaller size makes them less mobile when running. Noise cancelling is really solid, battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nope, That's very generous of you! We're truly pleased to hear you love your new Sony WFW-1000XM5 and you like that the earbuds are much smaller and lighter than the WF-1000XM4s. It's good to know you've seen the overall improvements of this earbuds over the previous model and these deliver exceptional sound quality, great battery life and, excellent noise cancellation. Thanks for your purchase and for choosing Sony! -Jess
Serious Noise cutting Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello is anybody in here? Noise-canceling supreme. These are a premium product for cutting noise. I am a bit disappointed with the sound quality. Even with the settings in the Sony software, they could have better spatial sounding. Don't get me wrong they hit hard but I expect better from Sony Sound. It is there in the LinkBuds S so what happened here? Also, I feel the LinkBuds S are better fitting. You have to play with the ear tips to get a good comfortable fit. Sometimes I feel like they will fall out but that has not happened. No ear fatigue either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mspidey82,
Thank you for the review and we're glad to hear that you like the industry leading noise canceling of the headphones. Your feedback is greatly appreciated. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Thank you for choosing Sony!
-David
PLEASE BE AWARE!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is truly nothing like these sony earbuds. The quality of sound is outstanding. The ANC is better than my over ear bose and my moms over ear sony headphones. The sound is way better than any airpods I’ve tried. BUT…i have had these earbuds fail on me twice for the same reason. The right earbud for both pairs would suddenly not allow ambient noise through. That feature that actively sends the noise of your surroundings into the earbud so you can hear? It just stops. And nothing fixes it. I felt like i was going crazy or i was losing hearing in my right ear. I wanna like these so so bad but i cant trust them if two separate pairs failed for the exact same reason.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Natalie.
We are glad you love the sound quality and ANC, but we are truly sorry to hear about the recurring issue with the right earbud’s ambient noise feature. That is definitely not the reliable experience we want for you.
Since this has happened twice, we would like to help. Please ensure the proximity sensor is clean and try a factory reset via the Sony Headphones Connect app. If that doesn't resolve it, please contact us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can look into this further.
Thank you for considering Sony.
Best regards, Gus, Sony Social Media Team
Sony ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony ear buds have the perfect sound & feel very comfortable while wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanL, Thank you for the positive review! We're delighted to hear that you're enjoying the exceptional sound quality and comfortable fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Amazing Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound of the headphones, but for me they are not as comfortable as other wireless headphones I’ve owned. I also feel like they are priced a little high.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, PartyFun.
We are thrilled to know that you love the amazing sound quality of your WF-1000XM5. We greatly appreciate your feedback with the price and fit of these headphones. Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Yes, it got better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony keeps raising the bar on the WF series, the M5's offers improved sound quality, while maintaining great noise-cancelling, and all the handful features I already loved on the M4's—but now in smaller and lighter buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the amazing feedback, MiloB! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Amazing headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Perfect build quality, insanely comfortable, and sound amazing, definitely pick up a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HAHdnenwfnafjtjfwjwtnwtna, Thank you for the awesome review! We're thrilled to hear you like the exceptional built quality, comfortable fit, and amazing sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Great Earbids
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good earbuds. I have always had issues with earbuds falling out of my ears. These actually stay in my ears. The sound quality is really good and the ANC is much better than i expected for ear buds. The passive isolation is really good and the ANC is almost like wizardry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank,
You made the right choice! We're glad that you like the fit, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Awesome
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are awesome the noice cancelation is amazing the battery life is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelO, we're glad you like the noise canceling feature and battery life of our product. Thanks for choosing Sony. ~Earl
Great and Stylish Earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect earbuds except for the feature to hear ambient noise (someone speaking) clearly and for typing/texting hands free. For example, when someone is speaking to you it is not as clear as when you are not using the earbuds. And when speaking into the earbuds to negate typing text, it sometimes does reflect the expected words well. But an overall great experience and in my opinion, very stylish compared to Apple Earbuds and all other available offerings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyConsumer17,
We're glad to hear you're enjoying your WF-1000XM5 earbuds! We're sorry about the trouble with ambient sound and voice-to-text. For better performance, we recommend checking the Sony Headphones Connect app for the Voice Focus setting and running the Earbud Tips Fitting Test. Be sure to also check for the latest firmware updates. If the issues persist, our support team can provide more help.
Thanks for choosing Sony.
Best regards,
Eliab