Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
They are amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these wireless earbuds, the sound is so crisp and amazing. I like them better than the over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meth1090,
It brings us great satisfaction to hear you love your Sony - WF1000XM5 wireless earbuds. It's wonderful to know that you're enjoying the crisp and amazing sound quality. We designed these earbuds to deliver premium audio in a compact form, and we're thrilled that they've exceeded your expectations, even compared to over-ear headphones.
Thank you so much for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Clear as a Bell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great! Wonderful bass and nice noise reduction technology. But don’t stay in your ears very well when running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestBuyer11,
Thank you for your feedback and we are happy that you are enjoying the awesome sound quality and noise canceling feature of our XM5. Try changing the rubber tip of the earbuds from the smallest to the largest size so you see which one will fit snugly into your ears. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Satisfied gift giver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was purchased as a gift, and the recipient loved it. They previously had the XM4, and is happy that the XM5 is much smaller and love the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi S767, we're glad you are happy with your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
5/5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Exceptional sound quality. Audio is rich and balance. Active Noise cancelling is top-notch. No issue with the connectivity for Iphone16 pro max. Cons: limitation in foam ear tips. Hopefully next version will provide more foam tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Princess,
Very nice! We're glad to hear that you like the sound quality of the headphones. Your feedback is noted. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good and for the price as good as bose.....
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, JamesH!
We are absolutely thrilled to hear that you love your WF-1000XM5 earbuds and, most importantly, that you feel the overall package offers exceptional quality for the price.
Creating a world-class listening experience that competes at the very top of the industry is exactly what we set out to do. Your comment about the value and performance is the best validation we can receive!
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
5 stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is the best I have ever had. Can be uncomfortable for some people with smalled ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JeffS,
Thank you for your feedback! We are really happy to hear that you’re enjoying the exceptional sound quality of the WF-1000XM5. We understand that comfort can vary, and we appreciate you sharing that insight.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use! Very comfortable and versatile with all my apps. I like the noise canceling feature. Yes a little pricey but still worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Puck, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
The best so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried almost every wireless earbuds from apple, LG, Sony, Jbl, LG, anker, etc and these are simply the best and the only pair honestly worth over $100. The sound quality is similar to wired earbuds in the 250-400$ range, they can connect to any 2 devices at a time (not just Apple or just Android or just pc) so you can hear your phone and pc without having to reconnect to Bluetooth, the noise canceling is good. The only real issue is that the foam tips it comes with are too rubbery and chafe my inner ear canal where they sit. I got comply foam tips instead and now these earbuds are pretty much perfect to me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nitro,
Fantastic! You've definitely made a great choice! We are extremely pleased to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. Your feedback with the supplied earbud tips is greatly appreciated.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Really works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far they working pretty good, has an amazing sound and noise cancelling work really great. The battery life it cover my espectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlancaO, fabulous! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality, exceptional noise canceling feature, and long-lasting battery life of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Great sound, uncomfortable fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was honestly amazing! But the noise canceling and comfort of the headphones made them 3-4 stars to me. The headphones were very uncomfortable to wear after a long periods of time or if you fall asleep on them (like on a plane). Compared to the AirPods they AirPods for me have a better fit and noise canceling. For sound though it definitely goes to the Sony. It may be because I have smaller ears so the more average ear may have better luck with fit and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carolina, Thanks for the feedback! We're glad that you like the sound quality. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
Hope this helps. Thanks and regards, -Craig
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ear buds. Noise cancelling is excellent. Volume lacks a little!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsetaS,
Thank you for sharing your experience with us! Nice to hear you love the noise canceling features of your WF1000XM5. We're sorry if the volume lacks a little. Please refer to this link with steps to troubleshoot if the sound is low: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are outstanding devices. Well worth the cost. Much more comfortable than my over the ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AlaskaJim!
We are absolutely thrilled to hear that you find the WF-1000XM5 earbuds to be outstanding devices and well worth the cost!
We especially appreciate you highlighting the comfort. We engineered these earbuds to be significantly more compact and comfortable than previous models, and it's wonderful to know they are a much better fit for you compared to over-the-ear options.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Super Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best true wireless earbuds I have ever had. Great sound and noise canceling. Comfortable fit. Can wear for hours without fatigue or pain. You won't find better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Italianfox, we're glad you like the sound quality, noise canceling feature and comfort of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Nice sound and build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is really good and it feels nice in the ears. The only complaint is the lack of tracking using tile or another Bluetooth tracking system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LucasG, we're glad you like the sound quality and fit of our product. We appreciate your feedback regarding the lack of Bluetooth tracking system on WF1000XM5. This unit is compatible with Fast Pair feature. In one tap, the WF1000XM5 enables quick, effortless Bluetooth pairing with your Android™ devices. You can even check to see where you last placed them. You can find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106283.html?search=fast%20pair
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Personal favorite ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I’ve had im an audiophile and man these earbuds did wonders! Great app for customization adjusting to how you want them the noise suppression is amazing couldn’t hear a peep from the outside world while in and jamming out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueG,
We appreciate you sharing your experience with the XM5 earbuds. Sound like they're hitting the mark for both sound quality and noise cancellation. Always good to hear from someone who really knows audio.
Thanks for chsoosing Sony.
-Aldair
- Pros mentioned:Sound quality
Great sound quality and control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and so far, the battery life has been good as well. Easy control via the app makes these earbuds great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lawaia100,
Awesome! Glad to hear that you are having a great time with the superb sound quality, long battery life, and easy controls via the Sony Headphone connect app with your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris
Sony ear buds !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit ! These are so much better than AirPods, a very good fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, Case!
We are absolutely thrilled to hear that the WF-1000XM5 earbuds are a "perfect fit" for you and that you find them so much better! The fit and comfort were key design goals for this model, and it's incredibly rewarding to know that the efforts to make them smaller and include multiple sizes of our noise-isolating foam tips are delivering a superior wearing experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Good or bad?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, just some of the features dont work as well as you would expect them to. The google assistant can be a bit frusterating, and the the touch sensitivity for headpjones isnt that good. i have to tap a few times to turn on/off noise cancellation. Noise cancellation sometimes turns on/off by itself idk if its an issue w just my earphones alone, maybe cause i habe longer hair? When your working out you can somewhat hear headphones bouncing in ear. I love thebsound quality tho, makes it worth it. Wish theyd fix the additional features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YvanO, Thank you for the feedback on your experience with your new Sony WF1000XM5. We're glad to hear that you like the amazing sound these earbuds delivers. At Sony, we are always looking to improve our product quality and features. We have noted your input about the Google assistant function and will be sure to forward this feedback to the appropriate department.
And we also apologize for any inconvenience that you experienced with some of the features of your Sony WF1000XM5. For touch control sensitivity issues, please follow some of the steps and guidelines provided on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779987.html
If the Noise Canceling function turns on/off randomly or changes unexpectedly, please follow the troubleshooting steps on this link to resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00229328
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quailty as well as build quaility, have not had any issues with connectivity battery lasts all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've definitely made a great choice, Grappler! We are extremely pleased to know that you're satisfied with the amazing sound & build quality, stable Bluetooth connectivity, and long-lasting battery life of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great sound quality!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned the Xm4 earbuds for 2 years and love them. These have much improved call quality. Music sounds awesome. ANC is slightly better than the XM4. Overall very pleases with purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antone,
Awesome! We're glad to hear you've noticed the great improvements with the sound, call quality, and ANC features of the WF1000XM5. We always strive to deliver the best quality with our products. Your satisfaction means a lot to us. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-canceling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing SONY! - Kris