Customer Ratings & Reviews

Hi MrPiggy,

Thank you for the fantastic 5-star review! We're excited to hear you're loving the Sony WF-1000XM5 headphones. We designed these with our most advanced noise-canceling technology yet, featuring the Integrated Processor V2 and HD Noise Canceling Processor QN2e. This powerful combination works to block out a wider range of external sounds, so you can truly get lost in your music or podcast without any distractions.

Thank you for choosing Sony!

Regards,
Dominick

Hi JermaineT, We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi JohnW, thank you for sharing your experience! We're glad to hear you really enjoy the noise cancellation and magnificent sound quality of the Sony - WF1000XM5. But we're sorry to learn you experienced audio drops while using them. We understand this can be frustrating.

Here are a few steps and recommendations that can help to solve the problem:

1- Try to rotate the earbuds depending on the shape of your ear. Covering the microphone can affect the performance causing audio dropouts.
2- Set the headset to [Prioritize Stable Connection]. You can do this by using the Sony Headphones connect app.
3- If you're enjoying music from your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone
4- Turn off the Adaptive Sound Control setting. This can be found on the Sony Headphones Connect app too.

If you'd like to know more troubleshooting steps and recommendations you can visit the link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skips%20

If the issue persists, please do not hesitate to contact our technical support team via:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products!

Best regards,
Dominick

Hi OlubunmiE, Thank you for this fantastic review of your WF-1000XM5. We're really glad you love the great noise cancellation, exceptional sound quality, and long-lasting battery life of the unit. It's wonderful to know your investment is worth it. Thank you for choosing Sony! -Jess

Hi Jenny, Thank you for this amazing feedback! We're delighted to hear you are enjoying our newest Industry-leading noise cancellation earbud headphones. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for giving the product a perfect rating and for trusting Sony! -Jess

Hi RicardoA,

We are pleased to learn that you are enjoying the performance of your WF-1000XM5 earbuds!

We appreciate your feedback regarding a location-tracking feature. While the earbuds don't have a built-in GPS, we'd love to highlight that they are compatible with Google’s "Find My Device" app on Android, which can help you see their last known location or ring them if they are nearby. We're always looking for ways to improve, so hearing what matters most to our listeners is incredibly helpful.

Thank you for choosing Sony and for sharing your honest thoughts with us!

Regards,
Dominick

Hi clamley21,

You made the right choice! We're glad that you like the sound quality of the headphones. It's also great that you were able to find the right fit for you. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Bailey, Fantastic! We're delighted to hear that your husband is enjoying the earbuds and values the touch controls, wireless charging, and rich sound quality. It's wonderful to know you found them worthy of replacement after losing a pair. Thank you for sharing your outstanding experience with the WF-1000XM5 and for choosing Sony! - Romeo

Hi Stev, we're glad you like the sound quality and battery of your new earbuds! Thanks for choosing Sony! Enjoy! ~Earl

Hey ChrisF, fantastic! We're thrilled to learn that you're satisfied with the amazing sound quality, ease of use, and very comfortable fit design of your WF1000XM5. Thank you so much for your purchase and for choosing Sony! - Romeo

Hello RosaD,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the WF1000XM5 earbuds with their clear sound quality and impressive bass. Your recommendation means a great deal to us, and we’re grateful that our product is enhancing your listening experience. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hi JonathanD,

Perfect! We're thrilled that you are enjoying the sound quality, equalizer, and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi Miguel, amazing! You've certainly made a great choice! We are happy to learn that you're satisfied with the amazing sound quality and long-lasting battery life of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi JimsonL, Amazing! We're very happy to hear you like excellent noise cancellation, great bass and sound quality, and sturdy built quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi Jack,
Awesome! We're thrilled to hear your enjoyable experience with the superb sound quality, easy connectivity, and comfortable fit of your WF1000XM5 headphones. We are committed in providing you the best experience possible. Thanks for choosing Sony! - Kris

Thank you for the excellent review, HHir!

We are so pleased to hear that your WF-1000XM5 earbuds are working great for you!

It’s fantastic to know that you are enjoying the nice sound quality and especially the industry-leading noise canceling, which is great at keeping sound out so you can focus on your audio.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi UchennaC,

Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Thank you for choosing Sony!

-David

Hi Blindpilot, we're glad you like the battery and sound quality of our product! Thanks for choosing Sony. ~Earl

HI AaronR,

We are so glad to hear you are enjoying the fit and sound quality of your new WF-1000XM5 earbuds! It’s great to know they feel like a true upgrade for you.

Thanks for choosing Sony.

Best regards,
Eliab