Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10864253
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Bose headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfort to the year, five stars rating
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelD, awesome! We're happy to hear about your satisfaction with the superb performance of your headphones. Thanks for the perfect star review! - Romeo
- Pros mentioned:Sound quality
I love these!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these! Ao much that when i thought i lost them i bought a replacement! Of course I found rhe second pair. About a week later! This is actually my 3rd pair of the Sony wireless earbuds. I previously owned the WF-1000XM4 and loves them as well! They are a bit pricey but absolutely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DellM, we're glad you are enjoying your new earbuds. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, long lasting battery, good design overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rizzz, awesome! We're glad you like the sound quality, battery and the design of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Greatest earbuds out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds out there for the price… can’t complain nose cancellation is great and ever comfortable i would recommend you buy one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanG,
You made the right choice! We're glad that you like the noise canceling function and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great product i use it every day.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these all the time highly recommended. Sound cancelling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rattaga,
Thanks for sharing your positive experience with the WF-1000XM5.
The noise canceling on these earbuds is truly a standout feature, and it's great that you're finding it effective. Your recommendation a fantastic praise for us!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
There Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far my favorite headphones I have ever had over the last 20 years. I would say I had tried most if not all headphones on the market and these are the best in terms of audio sounds and keeping noise out with their noise blocking technology.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hurricane,
You made the right choice with the Sony WF1000XM5! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, comfort. Many unique features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanK, we're glad you like the sound quality and comfort of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds!!! Sound quality is amazing. Very happy with this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferS!
We are delighted to hear you're loving your new WF-1000XM5 earbuds. The amazing sound quality is a big part of what makes them so special and we’re glad you're happy with your purchase.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
MUST BUY FOR MUSIC LOVERS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superb compared to Apple AirPods Pro second gen. The mic quality on phone calls is lack luster but the noise canceling is much to blame for that. Noise cancelling while listening to music on the other hand is very good and blocks out most noises. The passive noise isolation is great with the foam ear tips as apposed to the silicone ones on the airpods, which gives you better seals
I would recommend this to a friend - Pros mentioned:Sound quality
Great Sound/NC
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sounding earbuds out there. I know the price is high but comparing these to even the top of the competition is a walk in the park for these guys. The lows are amazing and the highs are crisp. I wear these everyday and for yard work the noise canceling is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clayton,
Thank you for the 5-star rating! We're happy to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony and have a nice day!
-David
- Pros mentioned:Sound quality
Buds battery uneven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, IMO better than WH1000XM6. Noise cancelling is insane. But just like the 4th gen I fear, one of the buds is already not aligning on battery life (10% difference) and likely going to go out rather soon. For the price, I want it to last at least 2 years....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
Thanks for your feedback. We're glad to hear that you're so impressed with the sound quality and noise cancellation of the WF-1000XM5 earbuds, especially since you've used previous generations. It's a key feature that the HD Noise Canceling Processor QN2e works together with the Integrated Processor V2 to deliver our best-ever noise cancellation, which is what gives you that "insane" experience you mentioned.
We're sorry to hear about your concerns regarding the battery life disparity between the two earbuds. We understand your frustration, and we want you to have a product that lasts as long as you expect it to. We would recommend trying a "calibration" of the battery by fully discharging and then recharging the earbuds a few times. If the issue persists, please reach out to our customer support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony, have a nice day.
DiegoV
- Pros mentioned:Sound quality
Best Earbuds.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is incredible. Has different earpiece sizes for different size ears. It’s not the cheapest earphones out there or earbuds. I should say but it’s definitely worth every dollar sound quality like I said it’s superb. You can hear Hi-Rez audio if you listen to Hi-Rez quality music. These are gonna be the earbuds for you to hear the sounds that you never knew were there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaiini, we're glad you are enjoying our industry-leading noise canceling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for boyfriend, he loves them. They are good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing that wonderful feedback, SeleneT!
We're absolutely delighted to hear that the WF-1000XM5 earbuds made a great gift and that your boyfriend loves them! It's rewarding to know that you both appreciate the good quality we engineer into every set, from the comfort to the industry-leading noise cancellation.
Thanks again for choosing Sony for such a thoughtful gift!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Nothing short of amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have got to get a pair of these earbuds. The difference between the WF1000XM4's and the XM5's is like nigt and day. The sound quality is nothing short of amazing. My only complaint is that pulling out the earbuds from the charging cradle is tricky because my hands slip on the earbuds because the finish is smooth instead of a matted finish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarryM, Thank you for the amazing review! We're glad you're enjoying the incredible sound quality of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the difficulty in removing the earbuds from the charging case and will be sure to forward this feedback to the appropriate department.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great sound good long battery life. Fit in my ears great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyE, awesome! We're glad you like the sound quality, battery and fit of the WF1000XM5! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, noise cancelling, connectivity and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amol, we're glad you like the noise canceling feature and battery of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
They are not worth the price.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds fall out and the active noise is bad. The ANC is good though sound is decent, battery life is great, but there is no touch feature everything is done by tapping. The case is tiny and these thing will be easy to lose not to mention the box it comes in is just a recycled cheap box. They kept falling out of my ear. They sound good but have a bad base sound when you hit bumps or it hears loud thump noise. I was walking and with each step there was a base noise in my ear. These things can probably be fixed with updates but I don't see the high expense worth it. The ambient sound is also bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andres,
While we are glad to hear your satisfaction with the long-lasting battery life our WF-1000XM5, we are really sorry if it didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We greatly appreciate your input with the touch control function, charging case, and box of the headphones. We'd love to help you isolate the issues you're having and turn this into a better experience. To start, if you haven't already, we suggest updating your WF-1000XM5 firmware to the latest version. This update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
And for optimum fit, comfort, to keep the headphones from falling out, and in order to maximize the noise canceling function and sound quality for music and calls, we always recommend performing the steps on this link:
https://www.sony.com/electronics/support/articles/00262839
You may also find the following articles helpful:
https://www.sony.com/electronics/support/articles/00229328
https://www.sony.com/electronics/support/articles/00298372
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Realy like these , sounds great good battery life .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusH, amazing! We are truly happy to know that you like our WF-1000XM5 and that you're satisfied with its amazing sound quality and long-lasting battery life. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, easy to use and very comfortable. Small enough to carry in your pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EfrainG,
Amazing! We're glad that you like the fit, comfort, portability, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound Amazing and Great ANC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound pretty good right out of the box and become even better once you start tuning the EQ. They have a feature where you play a song and select different circles of what sounds the best for it to then create an EQ for you. My only gripe is specific to the white pair is that the foam tips will very quickly stain from ear wax.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomF,
Thank you for your kind words! It always makes our day to hear that customers like you enjoy our product. We're extremely glad that you are enjoying the amazing sound, noise cancellation, and EQ settings of your WF1000XM5 earbuds. We appreciate your insights with regard the foam tips. Rest assured that your feedback will not go unnoticed and will pass this to the rest of the team. You may also find this link helpful on how to clean your headphones:
https://www.sony.com/electronics/support/articles/00249895?utm_source=glean
Thanks for the 5-star rating and for purchasing Sony! - Kris