Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 10888140
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Good sound, but bad physical design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but bad design on the housing. It is hard to grab them out of charging box or you can easily drop to ground. All is because the material Sony choose is “slippery”.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chien, Thank you for sharing your experience with us. We are delighted to hear that you are enjoying the excellent sound quality of your Sony XM5 earbuds. However, we regret to learn about the challenges you are facing with the material. Your feedback is invaluable as we work to enhance our future designs. We appreciate your trust in Sony and hope that this issue does not hinder your enjoyment of the remarkable sound quality of your earbuds! -Maria
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds sound quality is great and I got it for the noise cancellation and I couldn’t be any happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, ArielP!
We are so pleased to hear how much you are enjoying your WF-1000XM5 earbuds. It's truly rewarding to know that the great sound quality and industry-leading noise canceling have met your expectations. We designed these earbuds to provide a premium and distraction-free listening experience, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great sound and features... but the fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are awesome and i love them. Top notch sound quality and features, i can tell its made by sony. My main complaint is the fit. They seem to be fairly big in my ears and start to hurt just after 10 minutes. I have always had average sized ears, but this seems to be bothering me. I'm thinking about returning them. But if they fit someone else well, they really are perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamT, We're glad that you like the sound quality and features. To keep the headphones from falling out, kindly adjust the fit of the headset units to your ears. Please check the Help Guide for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great for the gym. Have good sound overall good product. No, issues yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cody,
It's a true pleasure to hear you are enjoying the Sony WF-1000XM5 earbuds at the gym! We are delighted that you find them great for your active lifestyle and appreciate the high overall sound quality.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Excellent sound, perfect noise cancelling, bad fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title states, these headphones are fantastic. They sound good, cancel out almost all noise, and are easy to use. I just wish they fit in my ears. My ear canal is just too small for the smallest size, leading me to have a huge headache after about 10 minutes of use. However, some 3rd party ear inserts from either CharJenPro on Amazon or COMPLY ear tips will solve that for you. 4/5 overall. If the foam wasnt so stiff it'd be a 5/5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seeyalater, thanks for commenting. We are happy to hear about your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
We value you & your input, and thanks for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Excellent noise cancelling and sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like these earbuds, the sound is great but I wish that earbuds didn’t hurt my ears. These hurt less that most I’ve tried and sound best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaryH,
Thank you for choosing Sony!
We're glad you're enjoying the sound quality of your WF-1000XM5 earbuds! We apologize for any inconvenience you may have experienced. To enhance both the fit and your overall listening experience, we suggest experimenting with the various sizes of ear tips provided with the earbuds.
We also recommend checking out Sony's official video for tips on how to properly fit and wear your earbuds for enhanced comfort. You can watch it here: https://youtu.be/geivoMDgPtc?si=4E2-wASR0GssPpbo.
We hope these tips help you get the most out of your listening experience. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Noise Canceling Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has out done themselves with these earbuds the sound is incredible and the buds fit securely in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaraR, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Hello are you there?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise canceling but they stay on even though I put them back in my case. They make receiving phone calls a task because you have to go to your call options and pick phone speaker or headset. I’m using an Apple iPhone 13 Pro Max. The Apple AirPods just sync better with the iPhone. I wanted some quality earbuds. They sound amazing but it’s going to take an update to fix the bugginess.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Amazing earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds for the gym does not disappoint they do not tire your ears out. Comfortable and excellent sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyD, we're glad you love the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best in ear headphones so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and anc seems to be top notch as well. Bought as replacements for AirPod pros and am happy so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelA, we're glad you are happy with the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Awesome Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these,awesome sound. great fit. Have never had noise cancelling before, pretty cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ourstand,
Very nice! We're glad to hear that you love the sound quality, fit and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound overall. Great noise cancelations and there is a lot of settings that you can play with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaramA,
We're thrilled you're enjoying the incredible sound and noise cancellation of the WF-1000XM5 earbuds! It's great to know you're taking advantage of the customizable settings.
Thanks for choosing Sony.
Best regards,
Eliab
Great performance and design but low IPX rating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM5's function great. Very impressive sound performance and design. I'm so happy Sony made these a bit smaller. The XM4's were too big and bulky and not very comfortable. The only reason I gave 4 stars is because for the price the XM5's should have have had a much higher IPX rating. Very disappointing that Sony decided to abandon that aspect of the premium buds. The earbuds support LDAC which is the codec I use. Make shure your phone supports LDAC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leo234, we're glad you are happy with your new industry-leading noise canceling earbuds. We understand your feedback regarding the IP rating of your Sony unit. The WF1000XM5 has an IP rating of IPX4. You can follow this link to prevent burning or malfunction due to getting wet:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783366.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Great earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass and Styrofoam tips create a comfortable seal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CyberGrimnir, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl
Ratings don’t lie
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling perfection. Have used them at a couple festivals. they are both very comfortable and great when on a call for both parties.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, NickC!
We are truly happy to hear your satisfaction with the amazing noise canceling feature, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Noise Canceling is Subpar Compared to Bose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design (Great Material Selection/Feel), comfortable but active noise canceling is subpar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Richy,
Thanks for commenting. While we're thrilled that you're satisfied with the stylish & very comfortable design of your WF1000XM5, we're really sorry if its noise canceling feature didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Let's try to isolate and fix the problem by following our suggested troubleshooting steps on this article:
The Noise Canceling effect is weak or not working (WF-1000XM5) - https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling earbuds on the market. I carry AirPods Pro and the Sony earbuds on a daily basis. I often choose Sony over the AirPods because of sound quality.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound and quality, Big price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great quality. Nice app. Call quality also sounds good. Biggest downside for these earbuds is the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahN,
You made the right choice! We're glad that you like the sound, call quality, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the price is greatly appreciated.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Top quality earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these, but the xm4's lasted longer and connected better to devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoVi724, it brings us great joy to hear you're enjoying your WF-1000XM5 earbuds! We truly appreciate you taking the time to share your thoughts.
We also appreciate your valuable feedback regarding the connection and longevity of your previous WF-1000XM4s. We're constantly working to improve our products and your input is incredibly helpful.
We designed the WF-1000XM5 with incredible noise cancellation and crystal-clear call quality to enhance your listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
great sound and bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and bass it's a little hard getting them out of the case because they are so smooth. download the app for these is a must, it makes all the difference for sound and noise cancelling. I would recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraV, thank you so much for the fantastic 5 star review! We're thrilled to hear you're enjoying the rich sound and power bass of the WF-1000XM5 earbuds. We do agree with you, the Sony headphones Connect app really unlocks the full potential of the sound and noise cancelling features! Thank you so much for being part of the Sony family. Best regards, -Dominick