Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Battery life, Sound quality
GOOD AND STILL GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this product is excels the only semi negative thing is it is not as loud as other ear buds although the amazing battery life, noise canceling and bass is able to make up for it. I would still buy over any other ear buds in the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradon, Thank you for the positive review! We're glad you like the excellent battery life and top-notch noise canceling of your Sony WF1000XM5. To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
YURR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are a really good pair of ear buds I have found that they only last like 2 days on a full charge with the case but overall they are amazing I use them for work as a welder and the noise cancellation completely block out all the grinding noise so if your looking for a comfortable pair of earbuds that have amazing noise cancellation this would be the best pair to get
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alexis,
We're honored to hear that you’re enjoying the exceptional noise cancellation and comfortable fit, especially as you use them in such a demanding environment. It’s great to know they help block out grinding noise during your work as a welder.
We appreciate your feedback on the battery life as well. The WF-1000XM5 is designed to provide up to 8 hours of playback per charge, with an additional 16 hours from the charging case, for a total of around 24 hours. Actual performance can vary depending on usage and settings. Your input helps us as we strive to deliver the best possible experience.
Thank you for choosing Sony, and we hope you continue to enjoy your earbuds at work and beyond!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
9/10 still would reccomend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony sound quality holds up with these buds and the NC feature is amazing! The fit of the buds does matter, but once it fits, it works great!! The buds are smaller than I expected but that works for my small ears. The touch capabilities arent as customizable as I would like but thats a minor detail.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello James,
Thank you for choosing Sony!
We’re thrilled to hear that you’re enjoying the sound quality and noise-canceling features of your WF1000XM5 earbuds, and that their compact design fits comfortably in your ears. Thank you for your feedback regarding the touch control customization! Just a quick tip: you can use the Sony Sound Connect app to reassign functions to the touch sensors on each earbud. For instance, you have the option to switch music playback control from the right earbud to the left if that’s your preference.
For instructions on how to change the touch sensor functions, please visit:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935904.html
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, I purchased these because my son has the previous generation and raved on them. I had previously shied way from “truly wireless” because they honestly are a bit less convenient. I liked how my B&W’s can just hang around my neck when not in use. However, I started to get tired of them feeling sticky in my neck during workouts, so I got their truly wireless ones and was disappointed in that older songs sounded amazing but newer ones could sound bass heavy. So I tried these Sony’s. They are top notch. Although they don’t have they amazing soundstage older songs had with the B&Ws, they do sound fantastic and neutral and not “bass enhanced.” The app is handy, the noise cancellation works very very well, way better than the B&Ws, they are very comfy overall and the bud tips seems to be a type of memory foam, only in the shape of your typical silicon tips. Excellent product. I still switch back to my B&Ws that can hang around my neck in situations where I may want to do that, because taking the buds out of your ears and putting them in a case all the time isn’t as convenient, but I will what’s wear these to the gym, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi INGG, Thank you so much for taking the time to leave us a wonderful review of your new Sony WF1000XM5! We're thrilled to hear you like the amazing and well-balanced sound quality, excellent app, great noise cancellation, and comfortable fit of your new Sony true wireless noise cancelling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, they work really well. Great color. Great sound, comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmr25!
Thanks so much for the great review and for sharing your experience with us.
We are excited to hear that your new WF-1000XM5 earbuds are a hit and that you're loving the color and comfortable fit. It’s wonderful to know they are working out so well for your daily listening!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking at the ear buds for a while. I am happy I finally got them, the fit is great and I love the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NickB,
Thank you for choosing Sony!
We’re honored to hear that you’re enjoying the WF-1000XM5 earbuds. It’s wonderful to know the fit feels great and the sound quality enhances your listening experience. Your decision to finally get them and your positive feedback truly motivate us to keep delivering exceptional products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Bought it for a international flight and the noise canceling was perfect. Great audio quality and a snug and comfortable fit in the ear. Touch controls on the earbuds work well and are very easy to use. Price is high but it's a great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EveretteB,
Thanks for your wonderful review of the WF-1000XM5 headphones.
We're especially pleased to hear that the industry-leading noise cancellation was "perfect" for your international flight. We designed them specifically for that kind of immersive, uninterrupted listening experience. We're also glad you're enjoying the sound quality and comfortable fit.
Thanks for choosing Sony!
Sincerely
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
Another knockout out pair of buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only been a day with these buds, but theyre blowing practically everything else ive used out of the water! The only things comparable to them were the previous gen XM4s (a used unit i returned due to that awful battery issue) and the beoplay EQs, which have even finer soind quality, but lack features and this top notch ANC. Battery life so far seems to last me the full 8 hours with ANC, which works so well my gf came home and scared the life outta me while I was napping with them in! Truly cannot hear anything other than a close and loud siren and other hard to predict sounds, but they do the job very well! My one issue is a lack of customization for the quick tap buttons, frustratingly, you cant change the individual settings per bud, rather you have to change the grouped functions per each bud, so if you want playback controls, you get all or nothing on the right or left bud (or both if you so choose). Maybe this can ve fixed with an update, i dont see it being a hard issue to remedy, other than that, automatic 5 stars!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naji,
Thank you so much for your detailed feedback! We're very happy you're satisfied with the exceptional noise canceling feature and long-lasting battery life of your WF-1000XM5. We are sorry if you had experienced an issue with the battery on our WF-1000XM4 and that it had to be returned. Also, we truly appreciate your input with the touch control function of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using mine for a month now and have been enjoying them. The battery life is great they laster longer then my workday and the comfort is great after have one in though most of the day i some times forget that they are there. Side note both can be use individually so you can switch from your right to your left or use both i mostly use just the right one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexH, thank you for the amazing 5-star review! We're very glad to hear you're enjoying your Sony - WF-1000XM5 earbuds. It's great to know the battery life keeps up with your day and that they're so comfortable, they practically disappear! That's exactly the kind of experience we aim for. Thanks again for sharing and we hope you continue loving the earbuds! Best regards, -Dominick
- Pros mentioned:Comfort, Fit, Sound quality
Noise canceling is superb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds to block out noise from my neighbors deck that is above my deck. The noise canceling works well. I also love the compact size of these earbuds,including the case. The sound quality is wonderful! You get what you pay for and these earbuds are quality. They are comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chil66,
Great! We're thrilled that you are enjoying the noise canceling function, size, sound quality, and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Wonderful!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the fit on these earbuds. They did not feel like they were heavy enough to fall off like the last model. Really nice color options as well. Noice canceling was top notch as well as the transparency feature. Feels light enough to forget its even in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kartier, thanks for sharing your feedback. We're glad that you like the color option, noise canceling, light-weight design, and fit. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Battery life, Sound quality
BEST SOUNDING EARBUDS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this as an AirPods alternative. If you are looking for a clear and high sound quality sound these are the headphones for you. The battery lasts very long. The bass is outstanding especially, with the app. You can adjust the amount of bass or the type of sound you prefer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satturazer, we're glad you are enjoying our industry-leading noise canceling earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, FitCons mentioned:Connectivity
Connection is not as good as xm4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have XM4, picked up these the other day, it's comfortable than XM4, small size, glossy finish makes wasn't a good idea, connection still need to worked on a lot by firmware, nowhere near XM4 connectivity. But it's way comfortable then XM4, so keeping them.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Fitment is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was a little skeptical just because they look bulky. But they surprisingly stay in my ear better than any other ones I’ve had. Sound is great. Would buy again 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alexroa,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF1000XM5 exceeded your expectations in comfort and sound quality. It means a lot to us that they stay securely in your ear and deliver a great audio experience. Thank you for your trust and enthusiastic support!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Excellent fit to my ears.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds; great fit to my ears. They come with extra rubber cushions for precise fit and the best noise cancellation . They have great sound, and work well with my over the ear “ear muff” hearing protection for mowing; which is mostly when I wear them. (I like to listen to podcasts when I mow.)
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WF-1000XM5, Charles. We are honored to hear that you’re enjoying the excellent fit, especially with the included extra earbud cushions that help ensure comfort and precise noise cancellation. It’s great to know the sound quality meets your expectations and that the earbuds work well under your over-the-ear hearing protection while mowing. We’re glad they help make your podcast listening even more enjoyable during outdoor tasks. Your feedback is greatly appreciated and inspires us to keep delivering high-quality audio experiences.
Thank you again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Samsung headphines
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in-ear headphones. The battery life is amazing. The sound is also awesome. I had Apple AirPods since they’ve been out and I am extremely pleased with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidA,
That is wonderful feedback, thank you for the 5-star review!
We are especially excited to hear that the WF-1000XM5 earbuds have exceeded your expectations. Making the switch to a new brand can be a big step, so we're thrilled that the awesome sound and amazing battery life have made it so worthwhile for you!
The WF-1000XM5's custom-designed Dynamic Driver X is built to deliver that rich, clear audio you're enjoying, and with up to 8 hours of battery life with Active Noise Cancellation (ANC) on, they're ready for your longest listening sessions.
Thank you again for choosing Sony! Enjoy your music.
Regards,
Dominick
- Pros mentioned:Comfort
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great to wear for a little bit but wouldn't really prefer working out just get the xm5 instead even if you don't like the bulkiness trust me i had my fair share with these earbuds dropping
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Bao2Devious!
We’re glad you’re enjoying the WF-1000XM5 for shorter sessions, but we appreciate the honest tip about fit during workouts. For anyone looking to stay active, we recommend trying out the different-sized Noise Isolation Earbud Tips included in the box to ensure a secure, "drop-free" seal!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Volume
1 year true review
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing the highs are there the bass is great but they could be a little louder. The noise canceling is superb. Only problem is after wearing them for an hour they start to hurt and they dont stay on when running
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Thank you for sharing your experience with your Sony WF1000XM5. We're glad you're enjoying the amazing sound quality and superb noise cancellation. If you find the bass lacking, the Sony | Headphones Connect app allows you to customize the sound to your preference to ensure optimal listening experience. Your concern about the fit and the earbuds falling out are all noted. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article: https://www.sony.com/electronics/support/articles/00262839 Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Great!…as wireless earbuds go.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite ever earbuds were Sony’s “Extra Bass” MDR-XB55AP wired earbuds; relatively inexpensive, great sound, and comfortable. But when Sony recently sunsetted that model, I got a pair of these X5 Wireless earbuds to replace them. In general they are what I expected; good sound, good noise cancelling, and enough battery for about 2 days of all day use without charging. I really appreciated the app’s “fit test” feature to help you find the right size tips to get the best noise cancelling. While I still wish I could just get another pair of the really great wired buds sony used to sell, after using these daily for about a month I don’t regret buying them and overall they are definately the best pair of *wireless* earbuds I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrBear,
Thanks for commenting! We are truly happy to hear your satisfaction with the amazing sound quality, exceptional noise canceling feature, very comfortable fit design, and long-lasting battery life of your WF-1000XM5. We greatly appreciate your great feedback with our MDR-XB55AP. For the WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for trusting Sony!
- Romeo
- Pros mentioned:ComfortCons mentioned:Touch controls
Good but some downsides
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and they remain in my ears which can be hard to find. They work really well and I like the ability to customize the touch controls. I have three complaints though. First, the touch controls are way too sensitive. It’s very easy to accidentally turn off and on the noise cancellation. When my hair is wet, I can’t wear them since it just constantly pushes the buttons. Second, the noise cancellation is not great. There’s not a huge difference between when it is on and off. Third, the automatic “smart” noise cancellation that tries to recognize when you would want it on or off is backwards. It always turns off the noise cancellation when I’m in a noisy area, which is exactly when I need the noise cancellation more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaW, thanks for choosing and purchasing our product. We're glad you are enjoying it. We're sorry to hear that you have issues with your Sony unit. For the touch sensor, you can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=sensor
If the noise canceling effects are not sufficient, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling
You can also adjust the noise canceling function by behavior recognition (Adaptive Sound Control) using the Headphone Connect app.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl