Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Fit
Perfect for everything
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds they are literally perfect i sleep with them and wake up with them still in my ear ive ran with them many times and they never fell out or got lose i can even train on the bag and do kicks with no problem!!!! And it feels like they never get low battery they last that long!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, RicardoM! We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good in terms of sound quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good in terms of sound quality and noise cancellation, just little bit dissatisfied with the fit. Overall it's a good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NSK1,
We are thrilled to hear that the WF-1000XM5 is delivering the excellent sound quality and noise cancellation you were looking for! Regarding the fit, we recommend trying different combinations of the included earbud tips, as it is quite common for each ear to require a different size for the best seal. You can also use the "Determines Optimal Earbud Tips" feature in the Sony Sound Connect app, which performs an airtightness test to help you find your perfect match. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Fit, Sound quality
Best yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG Sooo Good. By far the best sounding ear buds ive ever had. Rich and full sound, spectacular noise canceling, great fit. Mic seems to be very good, but i cant really say, cuz I'm not on the other side of the phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JockoMags, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Amazing ear bud's
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably some of the best earbuds I have owned; they fit great, offer excellent noise cancellation, and have good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackD, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5 earbuds! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Sony-WF1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 are a great pair of true wireless earbuds with excellent sound quality, active noise cancellation, and long battery life. They are comfortable to wear and stay in your ears securely. Improved charging case with 25% smaller in size than xm4. Overall, the Sony WF-1000XM5 are a great choice for anyone looking for a high-quality pair of true wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Bestbuy1! We're pleased to hear that you are impressed with the sound quality and noise cancelling feature of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your feedback regarding the app. This can help us improve our products in the future. Enjoy and thank you for choosing Sony! - Craig
- Pros mentioned:Battery life, Sound quality
Great gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones with a bestbuy gift card i got for Christmas only had to pay half and am pleasantly surprised how good they work at canceling out all the extra noise! I use them for work and only have to charge them every 3rd day, battery last long!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Niko, Thank you for sharing such an excellent shopping experience. We are also glad that you are happy with your purchase and you are enjoying everything about your new WF-1000XM5. Your assessment with the battery life noise canceling feature is spot on! The best noise canceling and despite the smaller size, these earbuds headphones are rated for eight hours of playback with noise canceling between charges. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Fit, Sound quality
Noise cancellation is clutch
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is the best I’ve had. Comparison Bose over the ear and apple pro 2. Comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD, Awesome! We're very happy to hear you like the excellent noise canceling feature and comfortable fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Fit
Small, Mighty, but not the best
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a lot smaller and more comfortable than the previous buds, but it does lack some punch as the previous had. You can tweak with the levels, but feel the older bigger ones had better sound. These are super comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAGame,
Thanks for commenting! We are extremely pleased to hear your satisfaction with the very comfortable fit and smaller design of your WF-1000XM5. We greatly appreciate your feedback with the sound quality of these headphones compared the previous model. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Great Sounding Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Huge improvement over the xm4. Lighter fit better and i think sound better. My only gripe is the plastic they on the used on the earbuds is a bit slippery i wish they would have stayed more with the matt finish on the 4s. Otherwise a grear earbud
I would recommend this to a friendBrand response from SonyListens
Posted .Hi krony58, we're glad you like the fit and sound quality of our product. We appreciate your feedback regarding the build of the WF1000XM5. Thanks for choosing Sony. ~Earl
Short lived but still excellent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had these for a few months before I lost the little ear buds. I tried looking for ways to get new pairs but sadly there are none so one point off for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Carlin,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you’ve experienced with your WF1000XM5 earbuds. We understand how disappointing it is to lose the earbuds and not find replacement parts available immediately.
At this time, replacement earbuds for this model are not yet available for purchase, but they will be soon. We encourage you to bookmark this page and check back for updates: https://www.sony.com/electronics/support/articles/00189241
This situation does not align with the quality standards we strive for, and we take your concerns very seriously. Please be assured that your feedback will be forwarded to our dedicated Sony team for thorough review as we continue working hard to improve our products and your experience.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Connectivity
I only have one gripe with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is perfect but the flaw is that sometimes it doesnt disconnect from my phone when i close the case. I have to open and close the case again for it properly disconnect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TorresG,
Thanks for commenting. While we are thrilled to know about your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry you're experiencing Bluetooth connection issues while your headphones are placed in the charging case. This is certainly not the news we'd like to hear from you. To avoid this problem, please ensure that your headphones are placed correctly into the charging case so they turn off automatically. Place the left headset unit (the one with the tactile dot) back into the left hole of the charging case, and place the right headset unit back into the right hole of the charging case. Each headset unit will be positioned correctly in the charging case due to the built-in magnet. You may also try cleaning the contact points on the charging case and earbud headphones to further troubleshoot the issue. For more details, please refer to the following links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779810.html?search=when%20not%20use
https://www.sony.com/electronics/support/articles/00249895
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Buy them! They are amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are very comfortable for extended wear. I have owned multiple high end brands of ear buds and was never pleased with the fit or the sound quality. The sound quality is hands down amazing, especially the noise canceling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect! You've definitely made a great choice, Ashley! We are extremely pleased to know about your satisfaction with the very comfortable fit design, exceptional sound quality, and amazing noise canceling feature of your WF-1000XM5. Thank you very much for sharing your awesome experience and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. I had the airpods pro (2nd gen) and these are certainly better, even for iPhone owners. Incredible noise cancelling, better sound than airpods, better battery life, and better build. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vermalix, Thank you for the awesome review! We're very pleased to hear you like the incredible noise cancellation, excellent sound and built quality, and long battery life of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. We appreciate the recommendation and thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Okay, but not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The call quality on these is very good. The noise canceling is only fair. I can hear a lot of surrounding sounds. Even when active is on, the sound is mostly muffled. These won't stay in my ears when I use them for any extended period of time, or when I am walking. Running is out of the question. This is a little annoying because when I re-seat them, it cycles through the modes. Pros: These are good for calling in noisy environments and road noise doesn't seep into my calls. The battery life is very good. Sound quality is good. Cons: Active noise cancellation is okay at best. Not stable enough in the ear to remain in place when active.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Comfort
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, holds a charge for a long time, easy to set up and easy to adjust settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerecS,
Thank you so much for your positive review! We're so glad to hear that you’re enjoying your Sony XM5 Earbuds. It's great to know that the comfortable fit, long battery life, and easy setup have made your experience enjoyable. Thank you for choosing Sony! Happy listening! -Maria
- Pros mentioned:Sound quality
Can't go wrong with Sony and BestBuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality form Sony! Fantastic customer service at BestBuy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solomon,
Perfect! We're glad that you are enjoying the sound quality of the headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a big fan of the Sony WF headphones since the XM3s came out and while the XM4s were good I feel like Sony knocked it out of the park with the XM5s. They're smaller and lighter so they fit in my ear better than the XM4s did and they sound even better than the XM4s did.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lost687,
You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the size, weight, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the headphones but bought these earbuds to workout. Even though they are smaller they sound similar and don’t compromise on sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the size and sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great and Stylish Earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect earbuds except for the feature to hear ambient noise (someone speaking) clearly and for typing/texting hands free. For example, when someone is speaking to you it is not as clear as when you are not using the earbuds. And when speaking into the earbuds to negate typing text, it sometimes does reflect the expected words well. But an overall great experience and in my opinion, very stylish compared to Apple Earbuds and all other available offerings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyConsumer17,
We're glad to hear you're enjoying your WF-1000XM5 earbuds! We're sorry about the trouble with ambient sound and voice-to-text. For better performance, we recommend checking the Sony Headphones Connect app for the Voice Focus setting and running the Earbud Tips Fitting Test. Be sure to also check for the latest firmware updates. If the issues persist, our support team can provide more help.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
The Budz
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are GREAT!! They are better than the xm4's. They are comfortable in the ear canal. When you are on the phone whomever you are talking with hears you clear as if you are in front of them. You also hear them clear as day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClassyC,
Thank you for the purchase! We're glad to hear that you like the comfortable design and clear call quality of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David