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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Alt View 34. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
Highly rated by customers for:
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$248.00
Save $80
Comp. Value: $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2327 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 2,327 reviews

  • Better than AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The absolute best ear buds ever made! Way better than my AirPods and these are definitely worth the money and definitely noise canceling headphones! I used them at work to cancel out all the noise and I couldn’t even hear a single sound with them on!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, JenniferP!

      We are thrilled to hear that your WF-1000XM5 earbuds are a game-changer for your workday! It is wonderful to know that our noise-canceling technology is providing you with that "total silence" you need to stay focused, and hearing that they’ve outperformed your previous earbuds truly makes our day.

      We worked hard to pack that industry-leading noise cancellation into such a compact design, and we’re so glad it’s hitting the mark for you.

      Thank you for choosing Sony and for sharing your experience!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Exclellent earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awsome earbuds. Sound quality is excellent. Easy to use and the app helps a lot with mods. You can customize the sound and it adapts to whaterever action you ar doing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlejandroC, thanks for sharing your great experience with the Sony - WF1000XM5! We're thrilled to hear you're enjoying the astonishing sound quality with High-Resolution Audio, and the ability to customize the sound to your liking. Thank you so much for choosing Sony and enjoy your new earbuds! Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Quality for a price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Great noise canceling, good mids and highs and the lows are fine. The only thing that would make me want to recommend these more would be if they were waterproof as this was a replacement for the pair I took with me into the pool.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kylah, we're glad you love our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Sony Ear Buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for boyfriend, he loves them. They are good quality.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing that wonderful feedback, SeleneT!

      We're absolutely delighted to hear that the WF-1000XM5 earbuds made a great gift and that your boyfriend loves them! It's rewarding to know that you both appreciate the good quality we engineer into every set, from the comfort to the industry-leading noise cancellation.

      Thanks again for choosing Sony for such a thoughtful gift!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Bass

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous model of these as well. These are lighter and less bulky. Better and deeper bass with these. I like the fact that you can really crank up the volume level with these unlike other brands that only go as loud as your bluetooth volume will go.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi adam, Thanks for the 5-star rating and we appreciate the feedback. We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    sony buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great earbuds that work excellent in noise cancelling

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kitt,

      Thank you for choosing Sony!

      We're beyond pleased to hear that you're enjoying your WF-1000XM5 earbuds! It's great to know the noise cancelling has made such a positive impression and is working excellently for you. It’s rewarding to hear that our product has positively impacted your experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Best ear buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last very long and good quality sound, especially when you're working. Comes in handy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianC, Great! We're delighted to hear that you're enjoying your noise canceling earbuds. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Great sound and great noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds. They sound really awesome and the noise cancelling works better than anything ive tried yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Mkwd28!

      We are extremely pleased you love your WF-1000XM5 and that you're satisfied with its amazing sound quality & exceptional noise canceling feature.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Fantastic noise canceling earbuds.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these earbuds for several weeks and have been pleased with my purchase. I went to a concert the music was not my jam. I popped in the earbuds and had my own personal concert while the rest of my group enjoyed the music. The buds filtered out the sound fron the concert but not the feel from the base. It was unbelievable how well the noise canceling worked. I would recommend these earbuds if money is not a concern.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyG,

      Thank you for the purchase and we're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and recommendation. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Great Sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound and the canceling is strong. Would recommend.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AaronT,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’re enjoying the fantastic sound and powerful noise canceling of the WF1000XM5 earbuds. Knowing you would recommend them means so much to us, and we’re honored to provide a listening experience that enhances your everyday moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Awesome

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds!!! Sound quality is amazing. Very happy with this purchase

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferS!
      We are delighted to hear you're loving your new WF-1000XM5 earbuds. The amazing sound quality is a big part of what makes them so special and we’re glad you're happy with your purchase.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Amazing Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing features, great sound quality, long lasting battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Sony WF10000XM5 earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. The sound quality is exceptional. I have hard-to-fit ears and these solved my issue.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAZH, Perfect! We're delighted to hear you like the ease of use, exceptional sound, and amazing fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Sony WF1000XM5 Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling and sound quality. The software app could use some work though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JakobC,

      We highly appreciate the feedback! We're so glad you're enjoying the noise cancelling feature and sound quality of the WF1000XM5. We'll pass your note about the app along to the team,
      Thanks for choosing Sony.
      -Aldair Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Better than the previous version

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is better than any other earbuds I have used. Battery life is amazing and the sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Conrad,

      Fantastic! We are so happy to know your satisfaction with the amazing noise canceling feature, exceptional sound, and long-lasting battery life of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Very fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancelling for my flight home. Fantastic sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WoofGrrrr,
      Thanks for sharing your experience with us! We are really happy to hear that the WF-1000XM5 earbuds helped make your flight home more enjoyable. It's great to know that the noise-cancelling was effective for you.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Excellent sound quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, it is well balanced all around. However, the app is very complicated to navigate! It has way too many features. The worst part about the the design is the shiny material that they use for the earbuds. It is very slippery when you try to remove them from the case and even harder when you try to remove them from your ears. I really hate that part.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex,

      We're truly delighted that you are enjoying the superb audio quality of your WF-1000XM5. We're sorry you've been running into difficulty using the Headphones Connect app and you find the glossy texture make them harder to remove from the charging case. The WF-1000XM5 earbuds feature an improved, glossy texture and more luxurious feel that fit comfortably in your ears while keeping out external sounds. By downsizing the earbud body and optimizing the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4.

      For more on "Benefits for using Sony | Headphones Connect app", please refer to this link.

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html

      Thank you for sharing this feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Amazing sound quality, issues with ambient control

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM5 earbuds have the best quality sounds from any wireless earbud to find their way into my ear canals. Out of the box, I've had issues with the ambient sound control, something I really appreciate in public spaces. Concurrent updates to the earbuds seem to have improved the issue, but it is one note worthy of discussing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heytel,

      Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. Your feedback about the ambient sound control is greatly appreciated. If you are still experiencing the issue, please email us at socialsupport@am.sony.com with the following details so we can help you out:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Buds battery uneven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, IMO better than WH1000XM6. Noise cancelling is insane. But just like the 4th gen I fear, one of the buds is already not aligning on battery life (10% difference) and likely going to go out rather soon. For the price, I want it to last at least 2 years....

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edward,

      Thanks for your feedback. We're glad to hear that you're so impressed with the sound quality and noise cancellation of the WF-1000XM5 earbuds, especially since you've used previous generations. It's a key feature that the HD Noise Canceling Processor QN2e works together with the Integrated Processor V2 to deliver our best-ever noise cancellation, which is what gives you that "insane" experience you mentioned.

      We're sorry to hear about your concerns regarding the battery life disparity between the two earbuds. We understand your frustration, and we want you to have a product that lasts as long as you expect it to. We would recommend trying a "calibration" of the battery by fully discharging and then recharging the earbuds a few times. If the issue persists, please reach out to our customer support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for choosing Sony, have a nice day.
      DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Sony earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, battery life, ease of charging case excellent everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EMunoz, Glad you like your new headphone. Enjoy and thanks for choosing Sony. -Craig Sony_US

Page 48, Showing 941-960 of 2,327 reviews
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