Customer Ratings & Reviews

Hi RyanKSingh,

That's amazing! You've definitely made a great choice! We are very happy to know that it perfectly suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Frresh,

Thanks for commenting! You've definitely made a great choice! We are extremely pleased to know about your satisfaction with the amazing quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Thank you so much for your wonderful review, RoyW! We're thrilled to hear that you're enjoying your WF-1000XM5 earbuds and that they're working well for you. We're glad you love the sound quality and clarity—they're designed with cutting-edge noise cancellation and advanced audio technology to deliver a premium listening experience. If you ever want to explore more features or need support, we're here to help.

Thanks again for being a part of the Sony family and sharing your positive experience!

Best regards,
Gus
Sony Social Media Team

Hello Dottie,

Thank you for contacting Sony!

We are delighted to learn that you are enjoying your WF1000XM5! It is truly an honor to hear that it has become your top purchase. Your recommendation holds great significance for us, and your positive experience inspires us to persist in providing high-quality products.

Best regards,
-Fred

Hi AlexanderA, thanks for taking the time to share your experience with the Sony - WF1000XM5. We are glad to hear you enjoy them when they're working properly, but we're sorry to learn about the connection issues with your Pixel 9 pro. That definitely sounds frustrating, and we appreciate your patience in troubleshooting. We would like to share some recommendations:
1- Make sure earbuds are up to date. You can check this within the Sound Connect App
2- Always keep the case charged
3- Set the connection to be on "Priority on stable connection" on the Sound Connect App
4- Initialize the headset to restore factory settings, you can check the link below for intructions:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html?search=restore%20
If by doing these steps the issue persists, do not hesitate to reach us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony. Regards, -Dominick

Hi Afig,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function, sound quality, fit, and comfort of the headphones. Your feedback about the popping sound is greatly appreciated.

When the noise canceling function is turned on, you may hear a small amount of noise, but this is due to the characteristics of the noise canceling. You may also find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html

Hope this helps. If you still experience noise issues from your headphones that sound different than the more common static or distortion sounds caused by environmental interference issues or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

HI RadD,

We are pleased to hear that the WF-1000XM5 earbuds are working well for your gym sessions! It is great to know that their compact, secure fit and advanced noise cancellation provide the performance you need while on the move.

Thanks for choosing Sony.

Best regards, Eliab

Thanks for the 5-star review, Nathin! We're glad that you are comfortable wearing the new Sony XM5 earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Thanks for commenting, peregrineRR.

You've made a great choice! We are truly delighted to hear about your satisfaction with the amazing sound quality, smaller & lightweight design, long-lasting battery life, and superb performance of your WF-1000XM5.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi ManaswiniK,

Thank you for taking the time to review our WF-1000XM5 earbuds. We’re thrilled to hear that you find the product to be overall satisfactory. We recognize how crucial a seamless connectivity experience is, and we appreciate your feedback regarding the connectivity issues you've faced. Our team continually strives to enhance the quality and reliability of our products, and your insights are invaluable to that effort.

For assistance with connectivity issues, please refer to the following article:
https://www.sony.com/electronics/support/articles/00232102

If the problem persists or if you require further information, please email the details below to socialsupport@am.sony.com so we can assist you more effectively.

We apologize if you have already shared some of this information in your review or with customer service; our goal is to ensure we have your accurate details during our communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hello AatifmuhammadA,

Thank you for your fantastic feedback on the WF1000XM5 earphones! We're thrilled to hear that you’re enjoying our state of the art noise cancelation and top of the line design. Your experience motivates us to continue delivering high-quality products. Thank you for choosing Sony!

Best regards,
-Fred

Hi EstellaF, we're glad you like the sound quality and color of your new earbuds. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi Diego,

We are thrilled to hear about your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. We regret to hear about what happened to the charging case. The charging case is available as a replacement part from our Authorized Parts Distributor. For more information on how you can obtain replacement parts and accessories, please refer to the following link:
https://us.esupport.sony.com/support/s/model-accessories?language=en_US

ref: https://www.sony.com/electronics/support/articles/00189241

Should you need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps you, and thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Thank you for your valuable feedback, Adrian.

We're so glad to hear that you find the WF-1000XM5 earbuds "pretty good" and more refined than the previous model. We designed them with several enhancements, including a more compact size and improved audio processing, to provide a premium listening experience.

We understand your perspective on the upgrade from the WF-1000XM4. We appreciate your honest insight, as feedback like this helps us understand what is most important to our customers.

Thank you again for your review and for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hi ThomasW,

Thanks for commenting! We are truly happy to hear your satisfaction with the with the amazing sound quality, industry-leading noise canceling feature, and very comfortable fit design of your WF-1000XM5. We truly appreciate your input with the size of the charging case and Bluetooth range of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi MusicTeacher, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hi JamesC, we're glad you love our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl

Hi CoreyP, we're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi Jbl6,

You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph