Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10563360
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and fit well. Would recommend to a friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yessirski, Great! We're glad that you like the light-weight design and fits well. Thank you for choosing Sony. Erin
Head phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound love the color, fits perfectly best i purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAYZ, We are thrilled to hear that your new Sony WH1000XM5 wireless noise canceling headphones are your best purchase. Thank you for choosing Sony! Enjoy your music! Vincent
Great geadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are so comfy and long lasting. Highly recommend to anyone looking for new headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abby, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great to workout with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great to workout with & music is clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisetteC,
It’s great to hear that your WH-1000XM5 headphones are performing well during your workouts and providing clear audio! We designed them with a lightweight fit and industry-leading noise cancellation to ensure you can stay focused on your fitness and your music without distraction. Thanks for choosing Sony.
Best regards, Eliab
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best headphones which I have used
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shishir,
Thank you for choosing Sony!
We're honored to hear that you regard the WH1000XM5 as one of the best headphones you have used. It means a lot to us that our product stands out for you, and we’re grateful to be part of your audio experience.
Best regards,
-Fred
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones. Very light which is great for long sessions and the noise canceling feature is great. App isn't as simple to navigate as I'd like it to be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, We're pleased to hear that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Overall great performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable pair of headphones. Unfortunately the headset sometimes struggles to follow commands like skipping music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeidyS,
We are pleased to hear you find the WH-1000XM5 headphones to be a really comfortable pair! We apologize that you are experiencing struggles with the touch controls when skipping music, as the gesture controls should be consistently responsive. This issue can sometimes be caused by the Bluetooth signal quality, especially when the headphones are set to prioritize audio quality over a stable connection, so we recommend opening the Sony | Headphones Connect app and changing the setting to "Priority on Stable Connection" in the Sound tab. If the issue persists, please try restarting your playback device (phone/laptop) or performing a simple reset of the headphones (instructions are in the help guide) to clear any temporary glitches.
Thanks for choosing Sony.
Best regards, Eliab
Sony Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these EarPhones. Noise Cancellation is amazing. They are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RacingMom, Amazing! We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love this product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, built with equality amazing sound and great oicl of headphoens for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivan, thanks for your insight! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
My Audio Buddy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Awesome audio with a very trendy design. Recommend it highly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BalakrishnanP, That's great! We are thrilled to hear that you love your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Didn’t know they would be so GREAT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for when on the plane so I can use noise cancellation and with bluetooth, however the sound is go great I use these now for when walking! LOVE THEM. (I also got a bluetooth transmitter so I can be wireless when watching a movie on the plane’screen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuycustomer, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
Great if not inconsistent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came from the 1000XM-4. It's a good headset depending on what you like and what you're coming from. If you don't mind Bose sound tuning of less bass and more mids it's not bad. I not the Google Assistant is a little more consistent than the XM-4. The charging on this headset is a massive upgrade in speed. In less than an hour at work they went from empty to full. By default the auto pausing is a little sensitive. My main gripe with these is the noise canceling microphones while on a voice call. While the canceling and voice isolation is incredible it's inconsistent. I was able to have real conversations on the phone while mowing my lawn speaking normally. At the same time the connection was shaky and inconsistent. Nice that connection becomes more solid this will be a game changing headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Authentech,
Thank you for the feedback and we're sorry to hear the voice call issue with your headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty good, only down side it feels like the material could break
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yadiel,
Thank you for choosing Sony!
We are honored to hear that you are pleased with your WH1000XM5 headphones. Your feedback regarding the material quality is greatly appreciated, and we will ensure your comments are forwarded to our dedicated Sony team for their careful review. We remain committed to continuously enhancing our products and delivering the best experience to our customers.
Best regards,
-Fred
Good quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality headphones and the noise cancellation is great. My school library gets very loud at times but when these headphones help me focus on my homework by cancelling out that noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenD, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
Great sound; great seal; buttons too many/small
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the large cups and the good seal. Easy hook up to iPhone. For an older but IT-wise individual, the instructions and accessories are somewhat confusing. Audio is great! Very expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spinedoc, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Bill teview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound better and more precise than headphones costing 3xs more. Love the amazing Dolby Atmos effect these can do. Bass is crystal clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill, Great! We're happy to hear you're enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Soney
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This type of headphones having a great sound system
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarwanA,
Thank you for choosing Sony!
We're honored to hear that you appreciate the great sound system of the WH1000XM5 headphones. Your positive feedback inspires us to continue delivering high-quality audio experiences that enhance every moment.
Best regards,
-Fred
Expensive but maybe worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality in the build and sound. Extremely comfortable however, I don’t know if they are worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noah, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far these work well. Still learning to use them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thiefofhorse,
We are really happy to hear that your new headphones are working well for you so far! It is exciting to embark on that journey of discovering all the features and settings available, and we are confident they will continue to impress as you get more familiar with them.
Thank you for choosing Sony for your personal audio journey.
Regards,
Dominick
Outstanding to say the least!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best in class. Outstanding sound and comfort. Reasonably priced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAM786, This is great! We're pleased to hear that you are enjoying the sound and comfort. Thank you for choosing Sony. Erin