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Customer Ratings & Reviews

Your price for this item is $309.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 5942 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 5,942 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable wearing and long battery time. It’s friendly to people who wearing glasses.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John We're happy to hear that you like the battery life and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin Sony_US

  • Rated 5 out of 5 stars

    Love, love, love these Sony headphones!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I bought them for my fiance as a birthday gift and now wish I’d bought them tor myself! Excellent sound and noise cancellation! They also feel really good and are really stylish; even the carrying case is cool. These are our 1st pair of Sony headphones and so far so great! I hope they stand the test of time. As of now, I’d definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeeWee, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Efficient

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are super comfortable and it works its magic when it comes to noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CeciliaM We're glad that you like the comfort and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Comfort

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality and comfort of these headphones. Great for long term use and hardly ever need to charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Xm5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Xm4 upgraded to these and don’t regret it sound really clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JorgeH,

      Thank you for choosing Sony!

      It's a true pleasure to hear that you've upgraded from the WH-1000XM4 to the WH-1000XM5! We're thrilled to know that you're enjoying the clear sound quality. With cutting-edge technology and thoughtful design, these headphones offer an exceptional audio experience. Your feedback means a lot to us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great bass sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than the beats pro headphones cant compare to bass or quality sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ortega,

      Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the bass sound quality of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    You wont regret it.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much lighter and softer on the ears than over priced Apple Airpod Max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beemaa, we're glad you are enjoying our industry-leading noise canceling headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricey but worth it and they work with my PlayStation! Crazy sound quality and I love the app you can use to change the equalizer, noise cancellation, etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lynn, Thank you for the great review! We're pleased to hear that you're enjoying the ease of use of the app and excellent sound quality of your Sony WH1000XM5. And good to know it works great with your PlayStation. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Fantastic headphones for any upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior sound quality, a great design, and a sleek case that doesn't take up too much space in the backpack.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great choice WillieDyNamite! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM5 Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! These headphones sound incredible. Probably the best sounding headphones that I've ever used for music. The noise cancelling is insanely good too which helps for blocking out any unwanted noise while listening to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mockanaitis,

      Thank you for the 5-star rating! We're happy to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Not worth the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is very good but if you already own the WH-1000XM3 the upgrade it not worth it. The XM3 sound way better and feel better made.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Good but wish it was more sturdy

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and comfort is great, but I read too many reddit posts.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ziyou,

      Thank you for the purchase and we're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. Thank you for supporting Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise cancellation for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielV, thank you so much for your thoughtful review!
      We're thrilled to hear you love the sound quality and noise cancellation of the WH-1000XM5! Your feedback means a lot to us. It's great to know our headphones are enhancing your listening experience with advanced noise-canceling tech and exceptional audio at an accessible price.

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    SONY STILL HAS IT!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! The store salesperson helped me pick them out. He was very knowledgeable and professional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, FredrickC!

      We are delighted to hear that you consider the WH-1000XM5 headphones to be excellent!

      It's also wonderful to know that you had such a positive experience with the salesperson at the store. We value our retail partners and are always pleased to hear when their staff are knowledgeable and professional, helping customers make the perfect choice.

      Thanks again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the Cancelling-noise feature it’s really amazing. Also the battery life is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohammedA, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for the amazing review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. True noise cancelation. Very easy to connect very easy to use. Great for workouts and sound quality is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Naiomy, Thank you for sharing your wonderful experience! We are thrilled to hear that the noise cancellation, seamless connectivity, and sound quality of your Sony XM5 headphones meet your expectations. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    light weight and good sounds, not hurting my ears.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the best noise cancelling headphone compares to other brands that I had tried, I had to returned other headphones, and tried this one, I loved it a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hoangbenno,

      You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product extremely happy with it!! Flawless quality best set of headphones I've owned!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeresaO,

      That's wonderful to hear! We are absolutely thrilled you are so happy with the flawless quality of your WH-1000XM5 headphones and consider them the best set you've owned. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones have been just amazing excellent sound quality and the charge lasts long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Munno, Great! We're pleased to hear that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Kash**

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, and tremendously comfortable cans! Best ANC for over the ear headphones I’ve owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kash, We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US