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Customer Ratings & Reviews

Your price for this item is $309.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 5945 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 5,945 reviews
  • Rated 5 out of 5 stars

    Another great addition to the WH-1000XM family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, sound is amazing, and the ANC works to perfection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vgnellam, Great! We're glad that you like the sound quality, comfort, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Sound & Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and easy to set up. Perfect for all my travel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for Travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable for travel. I used Bose before and I do not regret the change.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JCCC, Awesome! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great set of headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality headphones, sound is superb. Durable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, EduardoV,

      Thanks for the comments and for the 5-star rating! It’s great to hear that our product has exceeded your expectations We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Amazing but scary

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are amzing beautiful audio. But god am i scared to use these because of their cost also they are water proof or sweat proof

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Supreme, we're glad you like your new headphones! We appreciate your feedback regarding the price and waterproof feature of your Sony unit. The headset is not waterproof. If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Sony Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality. Great sound. Buttons could be better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, HarisO!

      We are glad to hear that you are enjoying the great quality and sound of your wh1000xm5. We aim to provide a top-tier audio experience, so it’s wonderful to know that the sound is hitting the mark for you.

      We also appreciate your honest feedback regarding the buttons. We are always looking for ways to improve the tactile feel and ergonomics of our products, and we will certainly share your thoughts with our design team for future consideration.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Stylish yet comfy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Great sound quality and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great choice pdm01! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    WORTH USING

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YALL DEFINITELY GET THIS Not the heavy weight airpods pro THIS HEADPHONES ARE LIGHT AND REALLY WORTH IT

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, ReeKoo! We're glad you like the lightweight design of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    good for everyday

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, I've tried bose before and while quality was better at times these are much better for everyday use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarnellC, You've made an excellent choice! We're very happy to hear that you find these better for everyday use. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony xm5s

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an amazing purchase, this is delayed but Best Buy is where I always buy electronics or headphones, just bought a studio mic for my setup and quick and easy pickup is always guaranteed, Love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lonyx, We're glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Thank you so much for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones! Love the noise canceling feature so much

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey Carolina, thanks for that 5-Star review!
      We are delighted to hear that you are enjoying the noise-cancelling feature! The XM5 headphones comes with multiple features to take your listening experience to a whole new level!

      We appreciate your review and are thrilled that you enjoy your headphones!

      Thanks for choosing Sony!
      Gus Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    The

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound and comfortable, liitle tricky using the touch panel though

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Richard, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love these headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, the sound quality is the best. Go Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, GilS! We're thrilled to hear that you love the WH-1000XM5 headphones and that you find the sound quality to be the best. Your positive feedback and support are greatly appreciated. Go Sony!

      If you have any further feedback or need assistance, feel free to reach out. Enjoy your amazing listening experience!
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality.... Really in a league of their own.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NickO,

      Thank you so much for your kind words about the WH-1000XM5 headphones! We're thrilled to hear that you are enjoying the exceptional quality and performance. At Sony, we strive to deliver the best audio experiences with cutting-edge technology and innovative design, and it's wonderful to know that our efforts have made a positive impact for you. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Pretty solid

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There pretty good waited for them to be cheaper and they sound pretty good have no problems just good set of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexC,

      Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Better than MX4's esp, in the Noise-Canceling.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes ! An obvious improvement in Noise Canceling especially in the treble and mids. I hear almost next to nothing except for a faint hint of voices in the higher frequencies, very faint though. These are better than the MX4's. Lighter, more pronounced sound quality, ... clarity. No more flippy flop folding cans. These are perfect... hope they last long. :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeterHugh, Thank you so much for your awesome review! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Wonderful

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product comes packaged in its own sleek carrying case, its not the most elegant but it will work incredibly well if you do not want to spend money on a different one, or as a place holder until a different one comes in. The sounds quality is amazing, absolutely top of the line comapred to any other retail marketed headphones out there, Bose, Apple, Beats, JBL, and other Sony products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great choice Dylan! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Excellent sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and the ANC and Ambient sound are excellent, the only problem i have that they only pair to teo devices at a time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Junior, Great! We're glad that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Student review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Little pricey but really good sound quality. They feel light weight as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AB321, Great! Choosing these headphones will definitely be worth it. It's amazing to hear you are satisfied with the incredible audio and you like the lightweight design of the headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for giving the product a perfect rating and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Earily quiet

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to hear the music while drowning out the room noises

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mjbrz, thanks for sharing your experience with the Sony - WH1000XM5! We are glad to hear you're enjoying the industry-leading noise cancellation technology built into these headphones, which grants you access to extraordinary sound quality. We thank you for choosing Sony and enjoy the music! Regards, -Dominick Sony_US