Customer Ratings & Reviews

The Sony WH-1000XM5 has arrived as the latest addition to Sony's renowned lineup of premium noise-cancelling headphones. Building upon the success of its predecessor, the WH-1000XM4, this new iteration brings subtle but impactful improvements to two key areas: noise cancellation and microphone clarity. Let's delve into the details and explore just how impressive the XM5 truly is. Noise Cancellation: A Step Above the Rest Sony has consistently set the bar high when it comes to noise cancellation technology, and the WH-1000XM5 raises that bar even further. The XM5s employ an advanced noise cancellation algorithm that surpasses the already outstanding performance of the XM4s. It effectively blocks out external sounds, creating a tranquil listening environment that truly immerses you in your audio experience. Whether you're commuting, working in a noisy environment, or simply seeking solitude, the XM5s excel at shutting out the world around you. Microphone Clarity: Crystal Clear Communication One area where the XM5s triumph over their predecessor is in microphone clarity. The XM4s were already respectable in this regard, but Sony has managed to enhance the microphone quality even further in the XM5 model. With improved noise reduction and signal processing, your voice comes through with exceptional clarity, ensuring your calls and voice commands are effortlessly understood by those on the other end. Whether you're taking an important business call or speaking to a virtual assistant, the XM5s deliver exceptional microphone performance. Comfort and Design: Unmatched Elegance Sony's commitment to comfort and style continues with the WH-1000XM5. Retaining the sleek and modern design of the XM4s, these headphones offer a comfortable fit that can be enjoyed for extended periods. The plush ear cushions and adjustable headband ensure a snug and personalized fit, making them suitable for various head shapes and sizes. Additionally, the XM5s retain the intuitive touch controls found on their predecessor, providing seamless navigation and control at your fingertips. Audio Quality: Audiophile-Grade Excellence In terms of audio performance, the XM5s inherit the exceptional sound quality of the XM4s. The headphones produce a rich and balanced sound signature, with detailed highs, precise mids, and impactful bass. The XM5s support a wide range of audio codecs, including LDAC and aptX HD, ensuring a high-resolution audio experience for compatible devices. Furthermore, the integration of Sony's DSEE Extreme technology enhances the audio quality of compressed files, restoring details that may have been lost during compression. Battery Life and Connectivity: Long-Lasting Convenience The XM5s boast an impressive battery life that matches their predecessor. With up to 30 hours of continuous playback on a single charge, you can enjoy your music throughout the day without worrying about running out of power. The headphones also support quick charging, providing several hours of playtime with just a few minutes of charging. When it comes to connectivity, the XM5s feature Bluetooth 5.2 for a stable and seamless wireless connection, and they also support multi-device pairing, allowing you to effortlessly switch between connected devices. Conclusion: The Sony WH-1000XM5 headphones stand as a testament to Sony's commitment to innovation and audio excellence. With industry-leading noise cancellation technology that surpasses its predecessor, the XM5s elevate the listening experience to new heights. Additionally, the enhanced microphone clarity ensures crystal clear communication in any environment. Coupled with their comfortable design, outstanding audio quality, and long-lasting battery life, the XM5s are the ultimate companion for audiophiles and professionals alike. Sony has once again set the benchmark for premium noise-cancelling

After reading tons of reviews on the Bose QuietComfort and the Sony XM5's, I decided to go to BestBuy to purchase the Bose. Fortunately, BestBuy allows you to try the headphones on! After trying both Sony & Bose, I fell in love with the Sony XM5! I love how lightweight and comfortable they are with my glasses. The sound is great and it's cool to be able to touch the right side to hear ambient sounds when you need to. I connect the XM5's to my Samsung TV set to watch TV at night while my husband goes to bed early. NO problems with the Bluetooth connection even on an older Samsung TV! It works seamlessly on my iPhone for AppleMusic too! I haven't taken the time to learn more about them yet, but the basics like volume control are so easy with touch! :) I encourage you to go to BestBuy and try them out if you're undecided! I've had mine a week and just charged them for the first time! Their charging is FAST! I bought the blue pair and they were on sale for $50 off! Watch for a sale on these and then go get them! I'm so happy I did. I love them so MUCH better than in ear buds that hurt my ears. These don't hurt my ears or my head; I wear them for hours without even feeling them! These are great for working and blocking out most all noises.

I love these headphones, the ANC is great along with the comfortability and weight. I was having connectivity issues at one point but Sony's firmware updates seem to keep the headphones working properly. The battery life is amazing, I find myself losing track of the last time I even plugged them in. Sound quality is at an all time high when Im listening to Spotify or Youtube content. I would recommend these to anyone willing to shell out a little extra for some TRUE quality.

the mics for phone calls are great & the sound quality is really good, theyre super light it doesnt even feel like theyre on my head, the controls are super accurate and convenient, battery lasts forever, perfect for gym and sweating, the only thing i dont like is how big they look on my small head but still amazing

I recently purchased the Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones from Best Buy, and I couldn’t be happier with my choice! From the moment I unboxed them, the sleek design and premium build quality were evident. The sound quality is outstanding—crystal clear highs, deep bass, and an immersive experience that truly elevates my music and podcast listening. The noise-canceling feature is a game-changer; whether I’m on a busy commute or trying to focus at home, it effectively blocks out distractions, allowing me to fully immerse myself in whatever I’m listening to. Comfort-wise, these headphones are top-notch. The ear cups are plush and fit snugly without causing any discomfort, even during long listening sessions. The battery life is impressive too—I can go days without needing a charge, and when I do, the quick charge feature is super convenient. Best Buy made the purchasing process seamless, and I appreciated the knowledgeable staff who helped answer my questions. Overall, I highly recommend the Sony WH-1000XM5 headphones to anyone looking for an exceptional audio experience. They’re worth every penny!

Major improvement over the XM-4. The Bass is much refined, though not lacking when compared to the XM-4. Noise cancelling is simple the BEST in the market right now. My AirPods Max can’t even compete to the XM-5 in the ANC arena. Form factor is appreciated though I much more appreciated the folding factor of the XM-4, hence the carrying case is considerable bigger than the XM-4. They are slightly lighter in weight than the already light XM-4, so usage for long periods of time has not been a problem; this plus the fact that the ear cushions are wider and the improved leatherette covering on the ear pads makes the XM-5 feel more much comfortable than the competition. Highly recommended!! You won’t be disappointed.

The Sony WX 1000 XM5 wireless headphones are a testament to Sony's dedication to audio excellence. With an impressive combination of cutting-edge technology, outstanding sound quality, and intelligent features, these headphones deliver an immersive audio experience that will leave you in awe. The first thing you'll notice about the WX 1000 XM5 is their sleek and elegant design. The headphones boast a minimalist yet sophisticated aesthetic, with a comfortable over-ear fit that ensures long listening sessions without discomfort. The build quality is exceptional, showcasing Sony's commitment to producing durable and long-lasting products. But the true magic lies within the audio performance of the WX 1000 XM5. Equipped with Sony's industry-leading noise-canceling technology, these headphones create a serene audio environment by blocking out external noise. Whether you're in a crowded café, commuting on a noisy train, or simply enjoying music at home, the active noise cancellation effortlessly immerses you in your favorite tracks, allowing you to focus on the pure essence of the music. The sound quality produced by the WX 1000 XM5 is nothing short of breathtaking. The headphones utilize Sony's advanced 40mm drivers, which deliver a wide frequency range with exceptional clarity, detail, and depth. The bass response is powerful and precise, while the midrange and high frequencies are beautifully balanced, offering a rich and well-defined audio experience across various genres of music. Furthermore, the headphones feature Sony's Digital Sound Enhancement Engine (DSEE) technology, which upscales compressed audio files in real time, restoring lost detail and nuances. This means that even low-quality music streams or files sound noticeably better, allowing you to enjoy your favorite tracks with enhanced audio fidelity. The WX 1000 XM5 truly shine when it comes to their intelligent features. With built-in sensors, these headphones can adapt to your surroundings and activities. For example, when you start speaking, the headphones automatically lower the volume and activate Ambient Sound Mode, allowing you to have conversations without taking them off. The touch-sensitive controls on the earcups offer intuitive navigation, making it easy to adjust volume, skip tracks, or answer calls with a simple swipe or tap. Battery life is impressive, with the WX 1000 XM5 offering up to 30 hours of playback on a single charge. This means you can enjoy extended listening sessions without worrying about running out of power. Additionally, the quick charging feature provides up to 5 hours of playtime with just a 10-minute charge, perfect for those moments when you're in a rush. The headphones also excel in terms of connectivity options. They support Bluetooth 5.0, ensuring a stable and seamless wireless connection. The inclusion of LDAC, Sony's high-resolution audio codec, enables the transmission of high-quality audio wirelessly, providing an experience that rivals wired connections. In conclusion, the Sony WX 1000 XM5 wireless headphones are a true masterpiece in the realm of audio technology. With exceptional noise cancellation, superior sound quality, intelligent features, and impressive battery life, they offer a listening experience that will transport you to a world of sonic bliss. Whether you're a music enthusiast, a frequent traveler, or someone who appreciates premium audio, the WX 1000 XM5 will undoubtedly elevate your audio experience to new heights.

Battery is incredible, sound is incredible and super lightweight so they stay comfortable for a long time

These headphones are awesome. Great sound easy to wear. I wear them when I’m walking usually about 3 to 5 miles and I don’t have to charge them for several days. I love the carry case keeps my charging cord and the cord for airplane use all in one place highly recommend them.

These sound Amazing, have had them over a year now. Love how comfortable they feel, took maintain them new I purchased some silicone cups to cover them so I can use them while I workout. Best headset I've had and I've gone through dozens thus far. Thes battery last me days and I use them for my remote job on Zoom calls.

I’ve been using the Sony WH‑1000XM5 for the past few weeks—and wow, I’m totally impressed. From the moment I put them on, the noise cancellation kicked in and transformed my daily commute into a peaceful escape. These are easily some of the best noise‑canceling headphones I’ve ever tried What really stands out: • Top-tier ANC performance – Whether it’s city traffic, airplane engines, or office chatter, the XM5’s adaptive noise cancellation shuts out everything with impressive efficiency • Incredible sound quality – The 30 mm carbon fiber drivers deliver a warm, engaging sound stage—bass is punchy, highs are crisp, and vocal clarity is excellent • Smart and intuitive app features – The Sony Headphones app offers graphic EQ, 360 Reality Audio, multipoint pairing, and automatic noise‑cancel optimization—features I actually use and love (). • Comfort for long wear – Despite a sleeker headband design, these stay plush and stable for hours—ideal for traveling or working at home • Excellent voice calls – With Precise Voice Pickup and AI-powered mics, I’ve made crystal-clear calls—even in windy outdoor settings • Long battery life + fast charge – I consistently get around 30 hours with ANC on (40 hours with it off), and a 3‑minute USB‑PD charge gives me ~3 hours of playback These cans are a truly premium experience. Yes, they don’t fold up like some models and they’re on the pricey side—but for unmatched ANC, rich sound, and daily convenience, they’re worth every penny.

I upgraded to the Sony WH-1000XM5 and honestly, I’m so glad I did. The sound is super clean and detailed, way better than what I had before, and the noise canceling is on another level. It blocks out everything, even when I’m on a plane or in a loud room. They’re also way lighter and more comfortable for long use, and the call quality is super clear now. I love how they connect to two devices at once, and the battery lasts forever. Overall, they just feel smoother, smarter, and totally worth the upgrade.

I believe the hype now. These honestly are the best pair of headphones I’ve used. To me it all comes down to fundamentals: the sound and noise canceling quality are unrivaled. The headphones were comfortable and surprisingly slim for this type of headphone. Given the press about the 1000X line I expected the quality to be great, but I also found some unexpected surprises in the touch interface, notably being able to “cover” your ear cup with your hand to pull in ambient sound and lower the volume so you can hear something or talk with someone for a second. Another surprise was how much customization is at your fingertips with the Headphones Connect app. Any complaints I have are generally pretty trivial: the included USB cable is laughably short and isn’t of much help, and the badges in the Headphones Connect app felt a bit egregious when you clear out a notification dot because you changed an EQ setting. I easily got past both of those knowing the fundamentals are rock solid. For anyone in the market for a pair of premium headphones, I can’t recommend these enough.

The good: These are comfortable and i am able to wear them all day. Sound is good. Battery usually lasts me around three work days. (36 hours) It seems they are built sturdier than the XM4. The bad: Expensive Not as comfortable as the XM4 headphones. Noise cancelling is a bit of a let down. Has issues connecting to my PC after updating to Windows 11

bought this for work to eliminate noise. anc is really good. notice to less tech savvy people that the headphones has a default feature that it cuts off the music when someone is talking to you so you can hear them. it is a feature though i believe that it should not be on by default, i cannot penalize them for that. also i guess another downside is to turn off that feature, the app is required to be downloaded. for the pros, lighter than a bose qc35. not sure about the new ones. long battery life. comfortable to wear.

Found these to be the most comfortable Bluetooth headphones of the ones I tried. I have no complaints about the sound quality, and the battery lasts a really long time, especially if you don't use noise cancelling (ANC), which I tend not to use. I tried the ANC and it works quite well! It stays connected to my phone even if I'm quite a distance from it. They don't fold up to be as compact as the previous model. Not a problem for me, but it might be a consideration for some. It comes with a nice carrying case, with a compartment for the charging and audio cables. I'm very happy with my purchase!

Love these. Lightweight, great sound quality, noise cancellation, comfortable, and very long lasting battery. Highly recommend

This is written from my personal experiences using this pair of silver XM5s that I have been using daily for over a month. These are the best noise-cancelling headphones I have ever used in the market. Here are my reasons... 1. Comfort. I have tried on numerous pairs - the XM3, XM4, QuietComfort 35, Airpods Max - and I have even owned a pair of XM2 before they finally died on me. This one takes the helm because the earcups were spacious for my large ears and the head part did not rub against my head too harsh like the Bose QuietComfort 700. I also liked how the XM5 clamps less than the XM4 (biggest downside imo) while providing a good seal, making them a great travel companion for long-haul flights or travels. I recently boarded a 10 hr flight, and while they do generate some warmth (as with all over-the-ear headphones) I never felt the urge to take them off because of discomfort. 2. Sound. This one is going to polarize some people. Sound profile is awesome, the new drivers that Sony has put in the XM5 generates a slightly different profile than the XM4. It puts more emphasis on the highs while toning down on the lows, so imagine more clarity but less bass on the audio. Of course, you can always the sound with the Sony Headphones app's equalizer. 3. Microphone. I want to be able to take my calls anywhere without people struggling to hear me, whether I am in my bedroom or outside at a cafe. The additional microphones in the XM5 helps isolate a lot of the background noise while focusing on my voice when I go on Zoom calls or call Google Assistant through the headphones. I have not had any issues with my headphones not picking up my voice clearly. Now there are some caveats with the XM5 that are pretty minor. You cannot fold them like you could with the previous Sony XM headphones. The travel case it comes with is larger because you cannot fold the headphones (I normally keep it out or hanging around my neck when on-the-go). The black version is a fingerprint magnet because it has a rubberized finish while the silver version has a matte finish. Finally the earcups get dirty quickly so you might need to have a pack of wet wipes on hand. Despite all of that, the XM5 has been the most fulfilling and satisfying noise-cancelling headphones I have ever used. It works well with Android and Apple devices (unlike the Airpods Max), and you can connect up to 2 devices simultaneously via multi-point. I would happily buy this again in a heartbeat. Long battery life, USB C charging, and fast charging are nice touches too.

I heard a lot about this headphones being the better than the competition and even being best for some categories. So after many reviews and youtube videos I was convinced to buy it, and believe me they werent wrong. These are one of the best noice cancelling headphones I have used, the noice canceliing, the sound quality, the customization, all the features, they are so much better than most of the headphones. My friends tried them and they liked it so much that all of them bought these headphones. Truly one of the best headphones. Talking about the battery life they last me around 2 days or 1 full day on continuous use with noise cancellation on full to 75% volume. They are also super comfy if you put them on correctly and adjust the band correctly. I use them for 7-8 hours minimum and they are still comfy.

I bought the Sony WH-1000XM5 during the Best Buy Black Friday sale, and they have been a game-changer! The noise cancellation is incredible, completely shutting out background noise whether I’m working, traveling, or just relaxing. The sound quality is rich and immersive, with deep bass and crystal clear details. They are also super comfortable, lightweight and perfect for long listening sessions. Plus, the battery life is amazing, lasting over 30 hours on a single charge. Best Buy’s in-store experience was great, and I am so glad I picked these up. If you are thinking about getting them, just do it—you won’t regret it!