Last Chance 48-Hour Flash SaleEnds Dec. 24. Limited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $309.99
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 5897 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 5,897 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Nice

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling, light-weight, comfortable and plush pads.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi yeet, We're glad that you are enjoying the noise canceling function, light-weight, comfortable, and the plush pads. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best of the best, why settle for anything less???

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best, why settle for anything less??? Comfort, Quality, Sound ambience and Interface is second to NONE! Why look anywhere else? Get it, Gift it, Get one for yourself, use it, love it and Get loved for gifting the Best headphones out there!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CogitoErgoSum,
      Perfect! Thank you for writing this awesome review and for giving our WH1000XM5 a 5 star rating. We are very excited to hear your apperciation of the sound quality, comfort, ambience sound and awesome interface of our XM5. Thanks for choosing Sony and for your recommendation! - Marco Sony_US

  • Rated 4 out of 5 stars

    Great ANC and sound, yet expensive

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: great ANC and excellent sound Cons: expensive and no IP rating

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TyQN, Amazing! We're glad that you like the noise canceling function and sound quality. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing battery, impressive range

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality 4/5 Comfort 4/5 Battery life 5/5 Noise cancelling 5/5 Headset controls 3.5/5 Connectivity 5/5 NOW based on the price this is about what i expected, but what really impressed me was the battery life and the charging time. I use this headset 4-7 hours a day on weekdays and 13 hours a day on weekends. Only have had to charge the headset up every four to six days. And the charge speed is incredible. Battery was at 10%, plugged it in went to get groceries, got back to a full charge. Lastly the range is insane. I was able to hear my discord chat the entire time i walked from my room to my car and thats at least a 600 foot distance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soarinsen, Awesome! We're delighted to hear that you are enjoying the sound, comfort, battery life, controls, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Great music quality

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to get these for the gym even after reading mixed reviews about gym use. They arent rated for water/sweating resistance, but i found a quick wipe down if i ever feel too sweaty does the trick. I love the music quality and the app that allows you to customize the EQ and touch controls when using them. I have an iphone so everything points to me getting the airpod max for "seamless" connections between my phone and iPad, but I already have the airpod pros and they are nice but I needed more control with how I wanted to listen to different genres of music with EQ customizations. The airpods pro do tend to slip out my ear canal often so I end up pushing them in to benefit from ANC, even swapped out the rubber ear tips with silicone ones and they still slip out. So I got the Sony wf-1000xm4 to replace the airpods pro, they were a game changer. More comfortable and better ANC due to solid seal into my ear. Plus they never slip out, never need to adjust while at the gym. Decided to stick with Sony for an over the ear headphone and so happy I did. I switch between them when I go to the gym. Going to get the sony wf-1000xm5 when they have any deals. TLDR: Overall I'd recommend the Sony wh-1000xm5 Pros: Great fit, comfortable and light, app with extra customization, EQ, cheaper than Airpod Pro Max. Cons: the light weight makes them feel "cheap" ( even thou they aren't ), not IP water resistant rated and Sonys complicated naming for their headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GianUy, Thank you so much for taking the time to leave us a review of your Sony WH-1000XM5! We're thrilled to hear you love the sound quality, EQ customization, lightweight and comfortable fit, and overall performance of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lightweight feel and no IP water resistant rating and will be sure to forward this feedback to the appropriate department.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones - Sound & Noise Cancelling

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using these for almost a month and so far they are GREAT. Noise cancelling is excellent! Very good sound quality with ipad Apple TV and Apple music on iPhone 15. Special Apple music spatial audio excellent separation. Sale price is extra bonus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EAN43, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Sony

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as loud as expected. Quality is good though!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samantha, thanks so much for your review and for choosing the Sony - WH1000XM5! We're glad to hear you're enjoying their great quality, our team put a lot of care into delivering clear, immersive sound and top-tier noise cancellation. We appreciate your feedback on the volume level, and we'll definitely share it with our development team as we continue to improve. Thank you for being part of the Sony family! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Headphones xm5

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality I love the noise cancellation too. And they are super comfortable I like headphones that cover my ears completely so I love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amer, Great! We're pleased to hear that you like the noise canceling function and comfort. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    exceeded expectations

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super comfortable and light yet they feel durable. very easy to set up and use even though it has a companion app. the noise cancelling is way past what i would have expected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ImpulsePurchase, That's really cool! We're extremely pleased to hear our industry-leading, Noise Canceling headphones WH-1000XM5 meets your needs, and it exceeded your expectations! It's good to know you are enjoying the incredible sound, excellent noise cancellation and exceptional comfort of these lightweight headphones. Thanks for giving the product a perfect rating and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Surround Sound Wireless Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight Awesome Surround Sound Well Worth The Money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenL!
      Thanks so much for taking the time to share your feedback about the WH-1000XM5 headphones.
      We are excited to hear that you find them to be lightweight, that the surround sound is awesome, and that you feel they are well worth the money!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Top notch

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, amazing sound quality, noise cancelation, and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LightningSShhaaddooww, We are thrilled to know that you like the quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Premium choice, exceptional pickup.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a stellar choice for anyone seeking high-quality sound, comfort, and convenience. Just exceptional, delivering crisp highs, rich mids, and powerful bass. Plush ear cushions and sleek design. Grabbing another pair for my wife.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Youkno, this is great to hear. We're also glad that you are enjoying the sound quality and comfortable to use. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Good, but not amazing.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of Wyze noise cancelling headphones that work fairly well, but just couldn't handle some of the noise during flights, so I upgraded to these for their supposedly "unprecedented noise cancellation". I was disappointed to find that they are only slightly better than the Wyze headphones even though they four times the price. They are comfortable, sound great and offer good noise cancellation, but I would not buy them again when I can get 90% of the performance for 25% of the price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrownTrousers, We appreciate your feedback and we're glad that you like the sound quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Good Choice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to connect to bluetooth source. Solid connection when connected to my Samsung Note20. Impressive sound and the features to adjust volume and change song via the right headphone are convenient. They do perform well in regards to sound and clarity and battery life is decent as well. I would say between 4 and 5 stars, nothing really bad about them but also nothing really sets them apart for the rest around the same range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeK, We're delighted to hear that you like the audio quality, battery life, clarity, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    The Best Headphones on the Market

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are probably the best noise-cancelling headphones on the market at the moment. I purchased 3 sets - one for me and two for my kids. The quality of the sound and the level of noise canceling are great. The battery life is unbelievable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, This is indeed one of the best noise canceling headphones and we're glad that you are happy with your purchase. We're also glad that you like the sound quality and battery life. Thank you for your output and for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Goated

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having tried XM3s, XM4s and Bose QC 35s and 45s, the XM5s are hands down the best in every category. I can wear these all day without any issues or my ears getting sore. Comfortable with glasses as well. ANC - I literally can't hear anyone or anything. I can sit down in a busy coffee shop and the xm5 will block out 95% of the background noise and with some low music playing you really can't hear much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arman, We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Highly Recommend!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have been my absolute go to! I struggled for awhile finding headphones that comfortably fit over all my piercings, without making my ears sore or giving me a migraine- these were it for me! The design is very sleek and minimalistic, which was also very important for me. It comes in a travel case that is super handy to keep my headphones and charger all together in my purse or backpack for school. One of my favorite features is the active listening feature! Very similar to apple headphones, but rather than turning the feature on and off from my phone- I can hold down with three fingers and activate the listening. When I’m done, I just take my hand off and it goes back to the previous mode. This is my FAVORITE feature. There isn’t much audio leakage at all. Overall, this IS the product to by over the Apple Headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alora, Awesome! Thank you for taking the time to write such an in-depth review of your amazing experience with the WH-1000XM5. We're glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, listening to ambient sound quickly (quick attention mode) as well as included carrying case, sleek and beautiful new design. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Love Sony Products!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love using these, especially on the plane! The noise cancelling works really well and they’re comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JPFP, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. They a very comfortable with my glasses on. I love the control from the right ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diverdar, Amazing! We're thrilled to hear that you are enjoying the great sound quality and the comfortable fit of the WH-1000XM5 headphones, especially with your glasses on. It's also fantastic to know that you love the control features on the right ear. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Solid equipment.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were extremely comfortable, terrific sound and great bass response. Sony App is not required but has nice features. Bluetooth has good pairing. Case included is decent but the charging cord has no adapter and is extremely short measuring around 3 inches

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DadRiv, Thank you for the excellent review! We're so happy to hear you're enjoying the comfortable fit, great sound and bass response, reliable Bluetooth connection, and overall features of your Sony WH1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the short charging cord and will be sure to forward this feedback to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US