Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10563360
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sony XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality headphones. The feel is nice when you put it on your head. No pinching and could probably wear when I'm sleeping. Great sound and fantastic noise cancelling. I use them during a noisy class and work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whitney, Excellent! We're glad that you are enjoying the sound quality and noise cancelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best yet!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound...wish it was little cheaper but its worth the amount. It has great noise canceling feature. I think that Bose does a good job in that aspect, i jut don't think you should completely not hear the outside noise for safety reasons. So with that Sony does it just right with noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungFan We're glad that you are enjoying the sound quality and noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Noise Cancellation
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones I’ve gotten yet! Comfortable for long use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuestBestBuyer, Thank you for your positive review! We're thrilled to hear that you find the WH-1000XM5 to be the best noise-canceling headphones you've experienced so far and that they are comfortable for long use. Thanks for choosing Sony! -Sam
Beats most headphones on market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones purchased in last 3 years. Gone through AirPods, all beats lines, and even sennheiser and nothing compares to the comfort/sound/microphone quality that these provide. Would give more stars if possible. Definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZehSpud, Great! We are truly delighted that you are very much satisfied with the sound, comfort and mic quality of our Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
Great headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, great quality and sounds up there. Its comformtable, touch control responds well. When you speak or someone nearby, it pauses music and gets out of Noise canceling, allowing you to have a conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinK,
Thank you for your feedback regarding the WH-1000XM5 headphones. We are delighted that you love the great quality, sound, comfort, and the convenient Speak-to-Chat feature, which automatically pauses music and adjusts noise canceling when you speak.
Thanks for choosing Sony.
Best regards, Eliab
Best BT headphones for the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones yet.tge sound can't be beat and they can be worn for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernie,
Thank you for the purchase! We're happy to hear that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
A much better option from the AirPods Max IMO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a huge fan of the Apple ecosystem however there is one area I am very particular on and that's audio. AirPods work great for business calls and mobility, AirPod Pros are fantastic for audiophiles, noise cancellation. AirPod Max is where it changes for me - the sound is very tinny and artificially boosted. This, combined with the silly case needed for on/off function, the weight and less battery life had me looking elsewhere for a proper over-the-ear headphone. Enter the WH-1000XM5. The Sony App allows for endless customization of sound which lets me tailor my audio experience for the sound I am looking for. This makes me feel better about my experience and the sound is more accurate. Some of the "smart" gps options for sound and noise cancellation are gimmicky and I don't bother with them. Just a tip - the black has a very smooth black finish that shows greasy fingers. I exchanged them for this silver which has a grittier matte finish and doesn't show fingerprints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ExBlueShirt, we're glad you are enjoying our industry-leading noise canceling headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH1000XM5 a pleasure to wear. Thank you for choosing SONY! ~Earl
Life is good... but it can be better!
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best pairs of noise cancelling headsets I've ever owned. Sounds could be louder and after a few hours the top band can be painful on the top of your head. My wife said the same thing, so it could be better by improving the very hard and lightly padded band that connects both earphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanFre,
We are delighted to hear you consider the WH-1000XM5 one of the best pairs of noise-canceling headsets you've ever owned! We truly appreciate you taking the time to share your valuable feedback regarding the sound levels and the comfort of the headband. Your insights and your wife's, are incredibly helpful as we continuously strive to enhance our products.
Thank you once again for your support and for being a valued Sony customer!
Best regards,
Stephanie
Too big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones, comfortable and sound great, my only complaint is that even on the tightest setting they still slip off my head. It could just be a me problem but I find myself not wearing them as often as I’d like because they’re too big for my head
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KaylaS,
Thank you for your purchase and for sharing your feedback. We're glad that you appreciate the sound quality and comfortability of our XM5. Your feedback is important and will help us improve our future products. Thank you for choosing Sony! - Marco
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase has been great and the quality is top tier but Best Buy customer service was the star of the show and stellar!! Definitely made me feel appreciated!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MjW1! We're thrilled to hear that your purchase of the WH-1000XM5 has been great and that you are impressed with the quality. We aim for a top-tier experience, and it is wonderful to know that you feel appreciated by Best Buy's customer service as well.
The WH-1000XM5 is designed with exceptional features that enhance your listening experience, including advanced noise canceling technology and superior sound quality. If you have any specific questions or need assistance in utilizing any features, feel free to ask!
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Best Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable, love the noise canceling and the shape of them, would definitely buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairR, this is great! We're also glad that you like the features of your headphones. Thank you for choosing Sony. Erin
Great audio quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio quality, just the right amount of bass, significantly superior sound compared to Apple products and cheaper. The only drawback was the headphones, as they caused perspiration in the ears after prolonged use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nila, Awesome! We're delighted to hear that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great for autism
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones, very comfortable, even with hoop earrings on. Noise cancelling is very good, cancels all background noise. You can still hear a nearby conversation but it's muffled. Ambient noise feature is nice and it's adjustable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexW, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good, nice base respose with mid and high sound. Very comfortable to wear on long flights. Nice feature that when you take off head phones the movie or music you listen to will stop the replay when you put the back on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregF, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best headphones I own
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I also love the noise cancellation for my studies. I highly recommend this one. It connects to both my phone and my computer and I can effortlessly switch between the two. I’ve had it for a few months and have only charged them once
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrinityW, We're glad that you like the sound quality, noise canceling, ease of connection, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable, light and noisy. Battery life ia amazing along w how long it takes to charge. Only complaint is how easy fingerprints show up on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony We're glad that you like the battery life and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and Noise cancellation, can’t really ask for anything more. Only drawback is if you’re an IPhone User the connectivity isn’t as flawless as with other Apple devices, but that’s just Apple taking advantage of the lax US consumer protection laws
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenT,
Thanks for the feedback! We're so happy to hear you're loving the WH1000XM5 headphones!
Totally agree, the sound and noise cancellation are top-notch. As for iPhone connectivity, experiences can vary, many users still find it works well, but we know every setup is different. Thanks for sharing yours!
Thanks for choosing Sony!
-Aldair
Great in every aspect EXCEPT BASS.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always hesitated in spending so much for a pair of headphones. I’ve used a lot of Beat headphones and wanted know what I was missing out with Noice Cancelling Over the Ear headphones. It’s everything I expected. Audio is extremely crisp without interruption from your surroundings. You have more control inside the app with Ambient surroundings which allow you to hear the space you’re surrounded in with music playing. You can also set the headphones to react to your voice, the moment you talk it’ll mute the song. That can get very annoying if you like singing to songs so I turned that feature off. It’s worth the investment to buy one of these. Only thing I thought would be better would be the Bass. There isn’t ANY AT ALL. For $400 you would think it would give you some nice bass, but it does make it up elsewhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanL, Great choice! We're glad that the noise canceling function meets your expectations. We also appreciate that you are enjoying the overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Product is the best purchase I have made so far. It is little bit expensive but the comfort and the noise cancellation that it provides is the best I could say till the market right now. One of the major con is the they are not foldable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RahulBunty, Amazing! We're glad that you like the noise canceling and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife has the previous version of these and swears by them. Definitely worthy of the praise. Great comfort, sound cancellation and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephan, thank you for the kind words and we’re glad you like the audio quality, comfort, and noise canceling. Thank you for choosing Sony. Regards, Erin