Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10563360
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Amazing buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this almost all the time and everywhere. Such a good base and even the noise canceling is just one of the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanR,
It is most rewarding to hear that these headphones have become your constant companion. We are thrilled that the bass performance and our noise-canceling technology have provided you with one of the best listening experiences you've ever had.
Thank you for trusting Sony with your audio needs.
Regards,
Dominick
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Good durability. Comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mann,
Very nice! We're happy to hear that you like the sound quality, durable design, and comfortable fit of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Just an amazing product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for over a year and they have been amazing, the sound quality is amazing and the comfort it’s just wonderful, and the noise canceling is great too, great for music and movies and gaming as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonR, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
This product is worth it!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE HEADPHONES! The sound quality is incredible and headphones are incredibly durable. I love the off white color and modern style as well. Also, headphones usually hurt my ears after wearing them for so long but these are extremely comfy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suzyb, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great for planes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Planes seem louder than 20 years ago. I am likely wrong, but i needed these headphones. Wireless and noise canceling. I can listen to Audible without turning the volume all the way up. Perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mergatroid, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great noise cancellation!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is superb on these !! Extremely comfortable. Would not recommend for daily use but more for studying or traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianS, Amazing! We're very pleased to hear you appreciate the superb noise canceling feature and comfortable fit of your Sony WH1000XM5. These headphones feature a lightweight design, super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Additionally, it has an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Thanks for choosing Sony! -Sam
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are elite, you can really tell the difference when the audio canceling is on, you can also equlize them for your preferences Really good desition Quality-price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianM,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the elite quality of the WH1000XM5 headphones and the noticeable difference with active noise canceling. Your mention of the customizable equalizer and the great value highlights what makes these headphones special. Thank you for sharing your experience with us!
Best regards,
-Fred
Best headphones ive ever bought
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive never had a pair of headphones that provide such comfort and such grear sound quality at the same time. If anyone ever asked what headphones i would recommend, hands down its the XM5s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Great! We're thrilled that you are enjoying the comfort and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Great Headphones for Those Who Want to Escape
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Very comfortable to wear. Blocks out so much sound. Sound quality is amazing and I could listen for hours. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JessicaW,
Thank you for your purchase and it's nice to hear that you are satisfied with your purchase. You can now listen to your favorite music for long hours, thanks to the comfortable design, amazing sound quality, superb noise canceling capability and long battery hours of our XM5. Thank you for choosing Sony! - Marco
Love the head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the quality of sound is amazing the head sets fit great! I think they are priced well for the quality and sound you get out of them compared to other brands! 5/5 rating love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greeksavage Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound Understated look. Comfortable Perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patty,
Thank you for your review! We’re so glad to hear your WH1000XM5 meets your expectations with its great sound, sleek design, and comfort.
Thank you for choosing Sony! Enjoy! -Maria
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed my first pair of headphones, and after some research I tried these and a few other brands at the store; these were the most comfortable, and in my opinion looked the best. Sound is great, noise canceling is great, and I could easily wear them all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aubree, Awesome! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony M5 better than Bose!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sold my m3's. these sound better and have a longer battery life. of couse the noise cancelling is great. just used them on a 3 hour flight sitting 2 rows away from screaming baby. i watched a movie hand did not hear the baby at all, even during quiet scenes. better than the bose headphones i have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corey, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Get it NOW!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and silent mode is nice as well. Def recommend. You'll have to get used to the settings first as they might be a bit difficult to adjust to your liking. Battery life is good too. Only con is it's not wster proof but i can manage with that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanoL Awesome! We're glad that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best by far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Noise-Canceling over the ear headphones I have ever used. The sound quality is second to none and the noise canceling feature is flawless. Also, these are very comfortable, much more so than the SM4 I used to have. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewHP, Awesome! We're glad that you love the new WH1000XM5 wireless headphones. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! -Craig
Best Headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds is unlike anything I’ve heard before from headphones. The companion app makes it easy to adjust the eq and get the sound just right. It’s very comfortable, I wear almost 7 hours a day at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCoder, Great! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones! If you aren’t near an antenna
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These XM5 is great. Super lightweight, great noise cancellation, and solid price for what you get. Unfortunately, my job is near an antenna and due to this, I am picking up a rock radio station. I believe this may be due to lower quality components in the headphones which is disappointing. I can turn in my office chair and the clarity adjusts from the radio station. It really is disappointing because I purchased these headphones because I heard such positive reviews about the noise cancellation. I can’t listen to music or block out noise without hearing,” Every rose has its thorn” in my right ear. I’m sure anyone who is not working or living by an antenna can benefit from these great headphones. However, due to (assumingely) lower quality parts and the inability to even use the features it’s meant to offer; I cannot recommend this product. Just to add, I have used other headphones from different brands and no issues similar to this. I have tried resetting it to factory and no changes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Liam, we appreciate you taking the time writing us your experience using the XM5. We'd love to help you troubleshoot your problem and turn this into a better experience.
If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Better than beats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the perfect headphones for the gym! I have had beats studios 3 before and they tend to hurt my head and ears after a while. These headphones are super comfy and the noise canceling works really good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdalbertoD,
You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you like the comfort and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Wonderful Noise Cancelling Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5 is a very comfortable, flexible noise cancelling headphone which has very great sound. They feel light and you forget that they're on your head after a while. The noise cancelling works great and I mainly bought them for traveling, but I use them at home when it's late at night.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi skynet, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones great sounds you will even get robbed and wont hear it coming thays how good they are
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielF,
You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph