Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
A little disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if the pair I purchased are faulty but the Noise Cancellation isn’t good enough. I tried them in the store before I purchased them (during a very noisy Black Friday) and they were perfect, I couldn’t hear anything but the music. But the pair I have don’t cancel background noises that well. I might have to return them for a different pair. Overall great sound quality and very comfortable, but if I’m buying “Noise Canceling” headphones for $300 I’d want them to work as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaW, WeRe sorry to hear about your experience. This is definitely not the news we'd like to hear from you. Allow us to help and turn your experience around.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Additional step is available on the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Headphones worth every penny!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, comfortable, and the sound is very clear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stefanie,
We are thrilled to hear you're enjoying the lightweight feel and crystal-clear sound of your new WH-1000XM5 headphones! It’s great to know they’re providing the all-day comfort we designed them for.
Thanks for choosing Sony.
Best regards,
Eliab
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not super loud but good for noise cancellation And comfortable dont slip
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User483020,
It brings us great satisfaction to hear that the WH-1000XM5 is providing the comfort and stability you need for daily wear. We designed these with a lightweight, "soft fit" leather to ensure they stay secure without feeling tight.
Regarding the volume, we appreciate your feedback. Our engineers prioritize high-fidelity audio and ear health, ensuring that even at safer volumes, our Industry-Leading Noise Cancellation allows you to hear every detail of your music by blocking out the world around you. This allows for a crisp, immersive experience without the need to "crank up" the sound to compete with background noise.
We really appreciate you being part of the Sony family.
Regards,
Dominick
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing! And shipping was fast and convenient. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YobiH,
Thank you for choosing Sony!
We’re elated to hear that you’re enjoying the amazing sound quality of the WH-1000XM5 headphones and that the shipping experience was fast and convenient. Your recommendation means a lot to us, and we’re glad to have contributed to your positive experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
I like them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They last long, sound great, great for studying! They charge fast. Overall very happy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaG,
Great! We are very happy that you are pleased with sound quality, battery life and the quick charge feature of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great for phone calls which is what I use them for. I have still not learned everything they can do and am thankful that the app is on my phone to help learn everything it does.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience, WesleyH!
We are delighted to hear that your WH-1000XM5 are performing great for your phone calls! Clear communication is a major focus for us.
It’s also wonderful that you are finding the companion app helpful for discovering all the advanced features the headphones have to offer. There’s certainly a lot of great functionality packed into them!
Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
This is it!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my son who was contemplating between this one and another popular brand. After reading reviews, he chose these Sony one and couldn't be any happier with his choice. Loves the noise-canceling function!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLowe, Thank you for the wonderful feedback! It's wonderful to hear that your son is happy with his choice of the Sony WH-1000XM5. And good to know that he loves the exceptional noise canceling feature. Thanks for choosing Sony! -Sam
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit , excellent noise canceling recommend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarM,
We’re so happy to hear you’re loving the fit and the industry-leading noise cancellation of your WH-1000XM5 headphones! It’s wonderful to know they’ve earned a 100% recommendation from you.
Thanks for choosing Sony.
Best regards,
Eliab
Best headphones ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product great noise cancelling and state of the art sound, these headphone are amazingly comfortable also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TTran,
Thanks for sharing your review! It is fantastic to know that you are having such a great experience with your new WH-1000XM5. We really appreciate the feedback and are so happy they’ve been a great fit for you.
We really appreciate you choosing Sony!
Enjoy the holidays! Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Absolutely worth
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iv used this to sleepehen i needed to get around noisy neighbors. Also the battery life is top notch and the sound wont disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adexavus, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Comfortable and great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great even on an airplane. They were comfortable and the noise cancelling worked well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great for kids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones. No noisecgets throughbthese things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCfromtheLBC!
Thank you so much for your feedback! We are really happy to hear that you’re enjoying your WH-1000XM5 earphones.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, super comfortable, great sound and love their compatibility with my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeshjaleeB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, best purchase of headphones. The design is very nice and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, CarlosB!
We’re so glad to hear that these were your best headphone purchase yet! We put a lot of thought into the noiseless design of the WH-1000XM5 to ensure they aren't just sleek and modern, but also incredibly comfortable for all-day listening. It's great to know that the combination of style and fit is hitting the mark for you. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Better than AirPods Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better ANC/Sound quality than AirPods Max. More EQ options, too. I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobM, Fantastic! We're so happy to hear that you believe your Sony WH1000XM5 has better noise canceling, sound quality, and more EQ options than your previous headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Great but could use some work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality audio, however the low end does lack. Other than than great headphones. On the other hand battery life is amazing. I can last weeks without charging these and i use them at the gym every day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, We're glad that you like the audio quality and battery life. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best Set Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these for the noise cancelling and quality alone. But i never knew how comfortable a pair of headphones could be. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcmr, Great! We're delighted to hear that you like the noise canceling and quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphone if you don’t have a small head
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, have been working great for me. Bluetooth connectivity is also really good, but the fit is slightly lose on my small head, so probably not a good choice for people with small heads cause it slips off especially during workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FarwaI, Thanks for the feedback. While we're glad you like the sound quality, we're sad to hear that it didn't fit you well. Make sure to adjust the headband slider accordingly to prevent it from falling off. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Worth the spend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, and battery life. Switches between 2 connected devices seamlessly. Would prefer if it folded like the XB900
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanx, We're glad that you like the sound, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses headphones are the best by farrr ive ever had very comfortable and sleek and battery life is wonderful.
I would recommend this to a friendBrand response from SonyListens
Posted .HI ChloeH, Awesome! We're glad that you love the sound quality, comfort and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig