Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Definitely recommend !!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for the gym, I use it daily and has the best noise cancellation to just lock in and keep all the noise out and just jam out !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SummerP,
Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a fantastic day! -DiegoV
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Very clear sound, no noise. Very comfortable!! The best I have ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect rating, BLMBLovetoCompute! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Sony Noise Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is incredible. I've had an older version of Sony Noise canceling, and this one is next level. Great comfort as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WadeH,
Awesome! We're really glad you are enjoying the incredible sound quality, noise canceling, and comfortable fit of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Awesome Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound Great battery life only charged it onces since i got it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RicardoC,
Thank you for choosing Sony!
We’re excited to hear that you’re enjoying the great sound and impressive battery life of the WH-1000XM5 headphones. It’s fantastic to know that the battery has lasted so long with just one charge. Your feedback encourages us to keep delivering products that combine quality and convenience.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Overall Great Headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are easy to setup, comfortable, and have a long battery life. The noise cancelling could be better. Not sure if its the software or the actual headphones, but in some environments the noise canceling doesnt even seem to turn on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ralph, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5. If the effect of the noise canceling of your WH-1000XM5 is not sufficient, please follow the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Battery life, ComfortCons mentioned:Volume
Pretty Decent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as i would want them to be but are comfortable and have a long battery with fast charge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanielD, Thank you for your feedback. We're glad that you like the comfort and fast charge. We're also sorry if the loudness did not meet your expectations. For low sound level, please try the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort, Sound quality
Best Headphones Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100000% worth the hype. Comfy, NC/AC is amazing, I sometimes forget they are on my head. If you been debating on buying them, just do it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rylie, Thanks for sharing your experience with the new Sony XM5 Wireless headphones. We're glad that you are enjoying them. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Excellent
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best pair of headphones I have ever used, sound quality is amazing, comfort is really good, noise cancelling is good aswell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Waaa,
We're delighted to hear that you find the Sony WH1000XM5 among the best headphones you've ever used. We're glad the sound quality, comfort, and noise cancelling impressed you. Thank you for your wonderful review and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best headphones we ever bought. The sound is amazing and it's very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SureshC, Awesome! We are glad to hear that you are happy with your new WH1000XM5! Thank you for the 5-star rating! -Carl
- Pros mentioned:Sound quality
Best Headphones I've Owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the headphones for a year now and still love them. I listen to audio books, music, and make calls when I go for walks outside. The sound is fantastic the call quality is insane. The connectivity is crisp and I can set my phone in the middle of the house and listen and talk anywhere I go while doing house chores. The head pinch was a bit of a problem at first. Found that wearing a hat helped early on to add some padding. As the headphones wore in, the band has lost the pinch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonH, Thanks for the 5-star rating! We're happy to hear that you are enjoying your music with the new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
The Sounds of Silence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Comfortable. Rapidly adjust to counter outside noise. Easy to control. Makes sleeping on an airplane very easy to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.M5 are top-of-the-line my son loves them and he can’t take them off his head he almost sleeps in them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review!
We love hearing that your son is enjoying his new WH-1000XM5 headphones so much—though we might recommend taking them off just long enough to charge! It’s a huge compliment to our design team that he finds them comfortable enough to wear all day (and almost all night).
Thank you for choosing Sony for such a great gift! :D
Best regards, Gus, Sony Social Media Team
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is awesome! A few differences than previous but fine
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertM,
Thank you for choosing Sony!
We’re honored to hear that you find the sound quality of the WH-1000XM5 headphones impressive. We appreciate your understanding of the differences from previous models and are glad they continue to meet your audio preferences. Your insights help us as we strive to refine each product.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
A great purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, they are so lightweight and the sound is amazing, I also love that with just one tap you pause them to listen to the outside world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaL, Amazing! We're thrilled to hear that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphone Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Head phones, very adjustable and fits nice. Nice noise cancellation and surround like performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeelsonE,
We’re glad to hear you’re enjoying the adjustable fit and the surround-like performance of your WH-1000XM5! It’s great to know the noise cancellation is meeting your expectations and providing an immersive listening experience.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
MY FAVORITES!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are my first noise cancelling headphones and I LOVE THEM! I use them for gym and library and they are perfect for me to disconnect from surroundings. Also, battery last for ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejandra, We are glad that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“The sound quality is fantastic with deep bass, crisp highs, and excellent noise cancellation that truly enhances my listening experience,”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HilaneB, thank you so much for your fantastic review! We're thrilled to hear that you're enjoying the deep bass, crisp highs, and excellent noise cancellation of the Sony - WH1000XM5. It's great to know that it's enhancing your listening experience. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, headphones crazy good sound quality would recommend great birthday gift. Great gift in general.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChananelT,
Thank you for choosing Sony!
We’re thrilled to hear that you’re enjoying the WH-1000XM5 headphones and their incredible sound quality. They really do make a special gift, whether for a birthday or any occasion! We designed them to deliver an immersive listening experience with top-tier noise cancellation and comfort, so it’s great to see they’re living up to your expectations. Thank you for your recommendation!
Best regards,
-Fred
- Pros mentioned:Sound quality
good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good buy Very goood, music perfect. I love this purchase, it's fascinating
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulioM,
Thank you for choosing Sony!
It brings us great joy to hear that you are enjoying your WH-1000XM5 headphones! We're thrilled that you find the music experience to be perfect. Thank you for your kind words about your purchase; we truly appreciate your feedback. Enjoy your listening experience!
Best regards,
-Fred
God loves Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best money can buy! Audio is crisp and accurate with plenty of bass, but not over the top. so comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dominic,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the crisp, balanced audio and the exceptional comfort of the WH1000XM5. Your thoughtful comments inspire us to continue delivering products that enhance your listening experience every day. Thank you for sharing your positive experience!
Best regards,
-Fred