Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Good for dorms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy, good fit and work well to reduce the noise in the dorm
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodandfitsmyneeds, Thanks for sharing your experience. We are glad that the noise canceling feature of your new Sony WH1000XM5 works well in your dorm. Thank you for your purchase. Enjoy! Vincent
XM5’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and compares just as good to XM6 if you want a cheaper option
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteenJ,
It is most rewarding to hear that you consider these headphones a great product and a fantastic value! We are thrilled that the performance stands out so strongly to you. The WH-1000XM5 is designed to provide world-class noise cancellation and exceptional audio fidelity, and we are glad it is delivering exactly the experience you were looking for.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
The best sounding wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to others like Apple Max and Bose, these sound the best. Very sleek and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EZapata,
Fantastic! It is really lovely to hear your satisfaction with the amazing sound quality, very comfortable fit, and stylish design of our WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for sharing your wonderful experience with our product and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Would recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great at noise cancelling. Good sound and sleek look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregK, this is great! We're glad that you are enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect noise cancelling headphones! Worth the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your fantastic feedback, QR315! We're thrilled to hear that you're enjoying your WH-1000XM5 headphones and that the noise cancelling performance has exceeded your expectations. Delivering top-tier noise cancellation and premium sound quality is our priority, and it's great to know you feel they're worth the investment. If you ever want to explore more features or have any questions, our team is always here to help.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and have good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, user602868!
We’re glad you're enjoying the comfort and sound quality of your WH-1000XM5 headphones. We designed them with soft-fit leather and a lightweight headband so you can listen for hours without fatigue.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the gym! When I go to the gym, it is very comfortable and never bother me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FrankieJ,
Thank you for choosing Sony!
We're immensely pleased to hear your WH-1000XM5 headphones are performing exceptionally well at the gym and offering you remarkable comfort during your workouts. It's wonderful to hear that our product has positively impacted your active lifestyle. Keep enjoying your workouts with incredible sound!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
SONY XM5
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great, they sound and feel great. But would stick with XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moreno, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Dan Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband absolutely loves them. Uses them all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatCollins,
It brings us great satisfaction to hear that your husband is enjoying his new headphones and using them all the time!
We are glad he is experiencing the benefit of the two processors controlling eight microphones, which work together to deliver unprecedented noise cancellation and exceptional call quality. It is also wonderful to know he is enjoying the awe-inspiring audio quality made possible by the newly developed driver, DSEE Extreme™, and Hi-Res audio support.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Bass, Sound quality
Great headphones with great battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with great bass the only complaint is that the app to connect to the headphones is not as good, but it’s just a minor detail
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MasonS, we're glad that you like the sound quality and battery life. We also appreciate your feedback about the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
GREAAAT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! I had a iphone 13 and it worked amazing! lightweight and very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deven808 Excellent choice! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and comfort are top notch. It beats all other comparable products!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pranav, Amazing! We're happy to hear that you like the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great addition to the Sony headphone line up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones as an upgrade to my XM-3s. Sound quality and noise cancellation are top notch. Overall great quality and very long bettery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey, Great! We're happy to hear that you are enjoying the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Top quailty headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i have ever owned. Sound quality is amazing and the personalization settings are fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the positive review, RamiroA! We're thrilled to hear that you are enjoying your WH-1000XM5 headphones. Our team works hard to ensure the best sound quality and versatile personalization settings, so your feedback is greatly appreciated. Enjoy your listening experience!
Thanks for choosing Sony!
Best regards,
Gus
- Pros mentioned:Comfort, Sound quality
Lightweight and comfortable.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, great audio, super comfortable. I could work all day with these on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello whereismyipod, Thanks for sharing your experience. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
My Sony My Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these headphones. From the color, sound and overall functionality. Noise Cancellation is outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello UlandaR,
Thank you for your wonderful feedback on the WH-1000XM5 headphones! We're thrilled to hear that your son loves them. The color options, superior sound quality, and overall functionality are indeed some of the key features that make these headphones so popular. We're especially glad to know that the outstanding Noise Cancellation feature is making a significant difference. Enjoy the seamless listening experience!
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphones, you can buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my absolutely favorite headphones. The news canceling is amazing phone, giving me a headache. Sound quality is amazing. And my phone can be halfway across my house and still be connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amari,
Thank you for the purchase! We're glad to hear that you like the noise canceling and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Really good noice cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controls are little weird. The headphones are very comfortable and effective even with eyeglasses. The noice cancellation is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryO, We're glad that you like the noise canceling function. We'll take note of your feedback with regards to the controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Good overall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good battery life, comfortable, wish I could use headphones while charging or listen via usb-c, and wish the material was more resistant to fiingerprints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PamelaG,
Thank you for the review and we're glad to hear that you like the battery performance and comfortable design of the headphones. Your feedback is greatly appreciated. Our ultra-comfortable WH1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Good Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones that have amazing sound quality. They feel light so you can barely feel the them on your head!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddy, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl