Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Amazing ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing, comfortable, easy to work app, and very stylish
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrgraysen, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for sharing this awesome feedback! -Jess
Wdym-1005
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, the ear fit is a bit off but overall good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user491709!
It is fantastic to know that the sound quality of your WH-1000XM5 is hitting the mark.
We appreciate your honesty regarding the fit, as your feedback helps us keep improving how our headphones feel for everyone.
Thanks for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best headphones in the market
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is extremely strong and they fit like a cloud
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sammy, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is awesome. The sound could be better but with the app, you can get it to where you want it. My one complaint is the sides of the headphones are very sensitive. While I'm working out its constantly pausing or skipping my music. One thing I love though is it cancels out all gym noise. So for me that makes it worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamG,
We appreciate the positive feedback and we're glad to hear that you like the noise canceling of the headphones. We value your feedback. You can use the Sony Headphones Connect app to change the tap detection sensitivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super good headphones the noise canceling is unreal :) and great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SonyH,
Thanks for the great review and the 5-stars rating! We are glad to hear you are enjoying your Sony Headphones! It is great that you are taking advantage of the amazing Noise Cancelling feature. Download the Sony Sound Connect app to explore more features and options!
Thanks for choosing Sony, have an awesome day!
-DiegoV
Excellent Headphones
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My brother loves these headphones! He enjoys them for the gym and everyday activities!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ernesto,
Thank you for choosing Sony!
It brings us great joy to hear that your brother is enjoying the WH1000XM5 headphones both at the gym and in his daily routine. Knowing they enhance his activities means a lot to us, and we truly appreciate you sharing this with us. Thank you for your kind words!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great product
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and durability. Upgrade from xm4 and wonderful battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderS, we're glad you like the sound quality, durability and battery of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Cons mentioned:Foldability
Dog ate my XM4, these are different but great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dog literally tore my old xm4's to bits, with the money I got for her, I got these. I missing the folding of the ear cups, I miss the more practical case. Outside of that these headphones are pricey, but worth every penny, they just rock.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCFB, We're glad that you like your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
5 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most comfortable and best noise cancellation headphones available
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelT, we're glad you like the comfort and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
- Pros mentioned:Sound quality, Weight
Love em
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love you everything about this headphones. They are light, sound amazing and are pretty stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerardo, Thank you for the 5-star rating! We're glad you love the lightweight and stylish design, and amazing sound quality of your Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Perfect sound and style
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I had to buy my kids their own after they kept taking mine. Great sound and I love how classy and clean the style is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natahorchata,
Thank you for the 5-star rating! We're happy to hear that you love the sound quality and design of the headphones. Thank you for choosing Sony!
-David
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best headphones which I have used
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shishir,
Thank you for choosing Sony!
We're honored to hear that you regard the WH1000XM5 as one of the best headphones you have used. It means a lot to us that our product stands out for you, and we’re grateful to be part of your audio experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Noise cancelling and can’t hear from far away!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melody,
We are delighted to hear you're impressed with our WH-1000XM5 headphones! It's fantastic to know that the noise-cancelling is providing you with such an immersive listening experience, truly allowing you to focus on your audio without distractions.
Our headphones feature cutting-edge noise cancellation technology and deliver exceptional sound clarity, ensuring an immersive audio experience whether you're at home or on the go.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Great headphones - make a great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my husband for Christmas. He loves it. He has a Sony noise canceling headphones now and he said these are better. He likes the ability to turn on/off the noise canceling when we are out to dinner. He can turn it off to talk to me, then turn it back on easily afterwards.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JannJ, We are happy that your husband loves his new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Crazy ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy to wear, ANC is very strong. Put it on during a tattoo session and i couldnt hear the machine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonnieJ, we're glad you are enjoying the noise canceling feature of our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great product
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is very nice and the noise cancellation quality is good if not better than the XM4 version. The build feels more sturdy as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanT,
That's great! We're happy to hear that you like the build quality and industry leading noise canceling of the headphones. Thank you for supporting Sony!
-David
- Pros mentioned:Battery life, Sound quality
great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound, noise cancelling and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH, amazing! We're glad that you like the sound, noise cancelling and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headsets, sound really good and the battery life it's long
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LordM, We are happy that you like the sound quality and battery life of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Great anc headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great anc headphones, fast charging and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer,
That's very nice to hear! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, good music quality and very light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CSSS, We are glad that you like the sound quality of your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent