Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Phenomenal sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC sound, and it is very thumpy. Sounds amazing for the peice and the quality is great compared to the xm4 no creaks or anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kannan1423, Awesome! We're thrilled to hear that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones on the market. Noise cancellation is elite. Neck and neck with Bose and Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA, Amazing! We're thrilled to hear that you like the noise canceling function of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great build quality, the noise cancellation works really well. Also great sound and I like the case it comes with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerrickM, Thank you for the excellent review! We're very pleased to hear you like the great built quality, top-notch noise cancellation, and amazing sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Beware Known Design Flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What's the point of best-in-class sound quality, noise cancelling, general features. sleek aesthetics, etc. if there's a known design flaw regarding the weak hinges? I had the XM5s for less than three months, coddled the heck out of them, and they still broke. I don't trust the XM5s anymore. Even if they were to be fully replaced for free by Sony. Or if I had to pay "only" $99 to get them replaced by a Sony authorized repair company. I am gonna switch to the XM4s, and I pray to all things holy I don't have any similar issues. Making flagship headphones (with flagship prices) is meaningless if they don't actually last. At least my WH-CH700N "mid-range" headphones have some semblance of sensible design + craftsmanship.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KUATOCOBRETTI,
Thank you for considering Sony products.
We sincerely regret that your experience with the WH-1000XM5 fell short of the quality standards we uphold. We understand your frustration regarding the hinge issue, particularly for a flagship model. Please be assured that we appreciate your feedback and have forwarded your comments to our dedicated Sony team for thorough review, as we remain committed to continuously improving our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
The best there is.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever had. Sony has eclipsed all other manufacturers in terms of headphones and especially earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound love the app nice easy to use only draw back would be when working out they and to slide
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bluebird63003, We appreciate your feedback and we are glad that you like the sound quality of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best noise-cancellation system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has good sound quality and an amazing noise-cancellation system. However, the product is not comfortable to use for long hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarM, Thanks for sharing your feedback on the Sony XM5 Wireless headphones. We're glad you like the sound quality. When wearing your WH-1000XM5 headphones, please make sure to adjust the length of the slider where the headband touches the top of your head and also adjust the orientation of the units to have a more comfortable listening experience. Please refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html.
Thanks and regards, -Craig
- Pros mentioned:Sound quality
Best headphones on the market!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancellation on these headphones are the best! A little pricey but you get what you pay for and you definitely get a premium product here.
I would recommend this to a friendBrand response from SonyListens
Posted .HiCH40Sx We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphonrs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound. Used it on 2 long haul fights overseas without changing on plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UmeshP, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Credible noise cancellation and audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. Works well with the app so you can adjust the eq. Can’t hear anything with the noise cancelling on. Had the best flight ever with these on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattL, You definitely made the right choice! We're glad that you like the excellent noise canceling function of the headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing pair of Headphones
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a good pair of noise cancelling headphones, buy some a pair of Beats. If you want the best pair of noise cancelling buy Sony XM5's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
You made the right choice with the Sony WH-1000XM5! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The sound quality is great, especially with the app where you can change the different frequencies to match what you want. The noise cancellation is very great as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, Awesome! We're glad that you like the sound quality, app, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service good actitud . They help me very good
I would recommend this to a friend- Pros mentioned:Sound quality
Review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and works as said, reliable and noise cancellation actually works
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElijahF, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones like them very much. Geat sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanP, Thank you so much for the awesome review! We love to see our products in action! We are so glad you are pleased with the excellent noise cancellation and performance of your WH-1000XM5! Be sure to download the Sony Headphones Connect app to control your music and sound settings. Enjoy your headphones and thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
WXM5
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am obsessed with these. The sound quality is amazing and the noise canceling is top notch. They really help when I get overwhelmed or anxious.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CGram, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good quality sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones recommend for music and connect with computer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NavneetK, Excellent! Thank you for the kind words and we’re glad you are enjoying your new headphones! Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Faves!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones! They keep the noise out on the NYC subway which says something
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeronicaC, We're thrilled to hear that you are enjoying your WH1000XM5. We appreciate your feedback and thank you so much for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones to study with!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect studying ans work headphones. The noise cancelling is super convenient & you can turn it off and on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Britney, Awesome! We're thrilled to hear that you like the noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i absolutely love these headphones. i use them everywhere like the gym to go out as an accessory i love these and i 100 percent recommended these to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi franky, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig