Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best yet from Sony
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones. Good auto noise cancelation and wonderful sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, MisterMystery! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Sony head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding set of head phones! I highly reccomend for any office use and or exterior use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherK, thanks for posting this fantastic review.
We feel privileged to know that you are enjoying the exceptional quality of the WH1000XM5, both in the office and beyond! –and we love that you highly recommend them, we really appreciate it!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Comfort
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! They are really comfortable and durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Msvjr, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
great headset
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to wear while biking. great sound quality and easy to use functions. voice call quality is also great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chronic, Amazing! We're delighted to hear that you are enjoying the sound quality, voice quality, and ease of using the functions. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
best out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.feels n sounds amazing. best headphones out. gifted these to my niece n she lovesem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sonnyo97, Excellent! We're delighted to hear that you like the sound quality. We're also happy to hear that your niece loves her new headphones. Thank you for choosing Sony. Erin
Great choice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, works great, the aux plug in option is great for saving battery and when working off of a laptop or playing on my switch. Just be careful when doing pull ups, the touch controls can be set off due to your arm touching it also. Lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikS, We're happy to hear that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head phones work great! Prefer much better over my air pods pro 2. Great noise cancellation and sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zmedwards,
That's great! We're glad to hear that you like the noise canceling and sound quality of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks wise they’re a little bigger than I expected but the quality is high. The plastic doesn’t feel cheap and the sound quality is very high.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones really do live up to the hype. i went in a little skeptical because i wasn’t sure just how good they would be, bur they exceeded my expectations!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anon, we're glad you are enjoying our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Thank you for choosing SONY unit. ~Earl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome head phones the noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elbob,
Great! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best sound ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG the sound is amazing and the haptics and gestures are better than the apple cringe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoelH, We're thrilled to hear that you like the sound and feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise cancellation. Eveyrthing about these headphones i love .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jennifer, We're thrilled to hear that you're enjoying you new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation. I can barely hear the jet engines when I fly. Very comfortable and beautiful sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allan, Amazing! We're glad that you like the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony m5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding noise cancelling, amazing sound . Calls are phenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jburden78, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
No issue whatsoever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are dope! If I had to complain about them, the headphones aren't as waterproof. Sound quality is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KWVY4, Great! We're glad that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good Heaphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and good noise cancellation. The only con I have about these is the touch gestures stopped working early in my ownership.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Belly,
We are sorry to hear that you are experiencing issues with the WH-1000XM5 touch sensor control panel doesn't work properly. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing. Make sure that your headphones are running on the latest firmware version. If the touch sensor control panel does not work, follow the steps on the links below to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
https://www.sony.com/electronics/support/articles/00263863
If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Despite your concerns, we're happy that you like most of the features, especially the excellent audio and noise cancellation of these headphones. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works great without too much ear pressure and they sound good too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leggers, awesome! Glad you are enjoying the noise canceling feature and sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great sound without outside noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with adjustable equalization with app. Outside noise diminished greatly. Only thing I miss is voice announcing bluetooth connection, battery level, power off. New model just has beeps, no voice announcements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derm, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Great Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great battery life (all-day), and rugged enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reggie,
Thank you so much for an amazing review! We're happy to hear that you like the quality, long battery life, and design of your WH1000XM5 headphones. Your satisfaction with our product is our top priority. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality! Always great customer service at Beat Buy stores.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TBEZ, Thank you for the 5-star rating! We're so pleased to hear that you're satisfied with the excellent quality of your Sony WH1000XM5 and good to know you had an amazing customer service experience. Thanks for choosing Sony! -Sam