Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
All throughout amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m someone who has gone through many headphones in my lifetime, and these are beyond the best I’ve had. They fit on your ears comfortably, they don’t hurt even if you have them on for a long time, etc etc. The noise-cancelling feature is a godsend, but don’t use them when it’s windy or when you have your windows down when riding in the car, because they can impact your hearing and make it feel like a suction cup. I’ve had to have people shouting my name just for me to hear them, or where they tap me to get my attention. It also feels nice just to have on, even when you’re not wearing music. I’ve worn them to many places the entire time I’ve had these headphones and it works wonders. I also find it nice that there’s an option between having background noise on, or none. Sometimes I just enjoy having music on in the background in my head while talking to people, like your own little radio. The battery life is very bearable, amazing even. They last for 3 days with time between taking them off, and they warn you very gently once the battery gets low enough; I’ve had problems where some headphones tell me very aggressively and I’d rather just have the earbuds off. They are very light, sleek, and go amazing with every outfit. They keep your ears warm when it’s cold out, too. Sometimes you can’t tell you even have them on. The only issue I’ve had with the design was that I’m not aware of my surroundings much, so I bump into things on the side such as getting into the car or closing my front door. They haven’t scratched at all though, even with how much I’ve accidentally banged them against something. So yes, the Sony XM5’s are very very much worth it. The price may stray people from getting them, but these will last you through thick and thin. I’d say just get these rather than get any other headphones, because I’m sure the price itself adds up to the price of all the headphones I’ve purchased throughout the years. They have many settings, and the touch controls are lovely to use and so easy to figure out. You will never have to pull out your phone again just to connect to these headphones, turn up/down, skip songs. These are some of the finest, and if you don’t like some of the settings automatically set on the headphones, you can always change it in the app. I recommend these for headphone users 100%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJA1ejo, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Nice one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give it to my son for Christmas and he's very happy with it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnibalC,
You made the right choice! We're glad that your son is enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They great sound quality and noise cancellation are the best. They are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigD, Awesome! We're happy to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great durable headset. I like the nice clean look and the audio is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indy, Great! We're glad that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great set of headphones but not as good as Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice set of headphones they do everything Sony says they do, but they are nowhere near as good as the Bose QC Ultra headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bostonian42011, Thank you for the feedback on your experience with your WH1000XM5. We're glad you like the overall performance and features of your new Sony headphones. We always appreciate customers who take the time to give us their feedback. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Love these noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing headphone very good at noise cancellation! The sound quality is good plus it has great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarinaC, Awesome! We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Disappointed after some time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about 9 months now and I’m not crazy about it anymore. The automatic noise cancellation is bugging me and the side buttons for touch controls are too sensitive. Neither of these features can be turned off. Wish I would have bought the AirPods Max instead.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBgamer, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure to use the Headphones Connect app to adjust the noise canceling function and Ambient Sound Mode (ambient sound control).
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com
Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Fire
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are super lightweight and sound incredible. The app is also very handy with the ability to access the EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dolo, Great! We're happy to hear that you like the sound quality and lightweight design. Also the ability to access EQ using the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Just buy them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid choice for over ear Bluetooth headphones. If/when they make a XM6, I would be surprised if they were much better than these. I would assume they would just make them more foldable and that’s probably the only change people want.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanB, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as advertised, couldn’t be Happier with this purschase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elver, we're glad you are happy with your purchase! Thanks for choosing Sony! Enjoy you new headphones! ~Earl
- Pros mentioned:Sound quality
buy at your own risk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones that I’d love to give 5 stars for but I can’t. These headphones stopped connecting to my phone 6 months into owning them. They would disconnect and reconnect often. But now almost a year later, these won’t connect to anything. I’ve tried my laptop, friends’ phones, my pc etc. I have reset them continuously but nothing works. If they had no bluetooth issues these headphones would be 10/10.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jvcks, we regret to hear that the headphones stopped connecting to your phone. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and make this a better experience.
We also appreciate trying to troubleshoot the problem and performing a reset. In addition, we also recommend ensuring that the latest firmware is installed with version 2.1.0. Kindly launch the Headphones Connect App to check and verify the firmware.
If the headset does not operate correctly even after resetting, initialize the headset. To initialize,
Turn off the headset.
Press and hold button and the NC/AMB button for about 7 seconds.
When the initializing is complete, the indicator (blue) flashes 4 times .
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Cons mentioned:Connectivity
Don't buy.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor bluetooth connectivity. It's difficult to tell whether the device is on or off. So frustrated with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MICHAELM,
Thank you for your feedback. We apologize for the frustration you're experiencing with the WH-1000XM5 headphones, both with the Bluetooth connectivity and the difficulty determining the power status. This is certainly not the experience we want for our customers and we're sorry for the inconvenience.
To address the Bluetooth connectivity issue, we recommend trying the following troubleshooting steps:
-On your smartphone or computer, go into the Bluetooth settings and "forget" or "unpair" the WH-1000XM5. Then, restart your device and try the pairing process from the beginning.
-Initialize the headphones. You can find the instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
-Ensure your headphones are running on the latest firmware. You can check for and install updates using the Sony | Sound Connect app.
Regarding the difficulty in telling whether the device is on or off, the headphones have an LED indicator. When you turn on the headphones, the indicator will flash blue. Please check this link for a detailed explanation of the indicator lights and their meanings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534536.html
If these steps do not resolve the issue, or if you need further assistance, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for bringing this to our attention.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Amazing sounds with a side of discomfort
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is very dynamic and offers an experience few have achieved. However you wont be able to enjoy it for long. I find myself only being able to go 1-2 hours of usage before discomfort builds up on the ears and the top of the head. I have experience wearing numerous amounts of headphones at a similar, and exceeding price range. None of which I find this much discomfort at such a fast rate.i would return them but by the time i got to sit down and really use them to understand my issues the return policy had pasted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Prodigy, Thanks for sharing your experience with us. While we're glad that you are impressed with the sound quality of the headphones, we're sorry to hear that you are having discomfort when using them. Our goal is to provide exceptional comfort during extended listening sessions, and we understand the importance of a comfortable fit.
We recommend adjusting the slider (left and right) to find the most suitable fit for you and to use it for longer periods. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps! Thanks for choosing Sony! -Craig
- Cons mentioned:Price
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Bit pricy for what it is. Will recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jewel,
We appreciate the recommendation and we're glad you like the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It well made and well I use it everyday and i like them very much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnduh, Awesome! We're glad that the headphone is perfect for your lifestyle and you are enjoying its incredible audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones I really love them. I got the midnight blue and it is beautiful. Peope say it smudges really easily I have not experienced that. They are pricey headphones but I can garantee they are worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dr2be,
You made the right choice! We're glad that you like the design and color of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Overall amazing but not for workingout
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sounded amazing but ultimately i returned them. The fitment was good when it came to walking around but when laying on a bench the headphones would slide off. Also had an issue where during any over hand movement my shoulders would trigger the haptic controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheHazelNut,
Thank you for the feedback. It is unfortunate that the headphones had to be returned. The WH1000XM5 can be used for work out session in the gym. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good the phone I recommend this of course is very
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaquelineM, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
- Cons mentioned:Price
Son loves it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better then my last pair I owned Little too pricey
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best headphones i own
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t remember who helped me but she was super helpful and I originally was gonna get the AirPods max but they werent as comfy and didnt sound as good as the sonys
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler , Great! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin