Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
Tasteful style and quality sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone quality is amazing! I would only request that the headphones dont need an app to be paired with your phone via bluetooth. ⭐️⭐️⭐️⭐️⭐️
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berry, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These babies are incredible they are comfortable and the sound they have are of the chain
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl
Unmatched quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss the NFC tag, but ease of access with the buttons along with the application for sound settings makes this more than worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairelleT, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony make happy life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a great device Sony make perfect gif for my daughter she love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioR, We're thrilled to hear that your daughter loves her WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
They are good but…..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and features are great but…. for me they are uncomfortable to wear. Maybe it’s because I wear glasses but they hurt after 20 minutes of wearing them for me. Oh well I had high hopes but I’ll be returning them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan1225, while we are glad that you like the sound and features, we regret that they hurt after 20 minutes of wearing them. This is definitely not the experience we'd like you to have. You may find the link below helpful if your ears hurt when putting on and wearing headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
No words
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was recommended these through a best buy employee , needless to say i don’t regret my purchase at all. Give that man a raise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laroc, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Noise cancelling and Ambiant Mode
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think they are a great pair if headphones for anyone who is in the budget for buying some nice pair of ANC headphones and are worth the price.
I would recommend this to a friendSony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works very well. Instructions could be better for Bluetooth pairing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottG007, Thank you for the awesome review! We're very pleased to hear that your new Sony WH1000XM5 worked as advertised, providing you with performance and quality you expected. At Sony, we are always looking to improve our product quality and features. We have noted your input about the instructions regarding the Bluetooth pairing procedure and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
It was okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancellation was not good for the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi icandy, Awesome! We're pleased to hear that you like the sound and noise canceling function. Thank you for choosing Sony. Erin
4 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alright headphones, they are not as sturdy as I would like them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueM, Thanks for sharing your feedback. We'll take note your input and rest assured, this will be looked into. Thank you and regards, -Craig
GREAT HEADPHONES
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound cancellation is amazing, the best pair of headphones for working out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SalG,
That's awesome! We're glad that you are amazed by the superb noise canceling capability of our XM5. Thank you for choosing Sony! Enjoy! - Marco
Impressive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my daughter. She tried different ones before and was not very happy. So I recommended these Sony headphones and she likes them and is very happy with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Srini, Awesome gift and thank you for your recommendation! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Favorite headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones I’ve ever purchased. For the price it’s worth it. The older version is good too if this one is out of your range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvianaV, You've made an excellent choice! We're happy to hear this feedback.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Pricey but very good headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the matte finish. Excellent headphones but i wish the slide controls were better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, Excellent! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Great!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for work calls and works great as long as it isn't connected to multiple devices. Otherwise, the mic will be turned off and would need to drop off the call and disconnect from the other device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caro4874, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Don’t upgrade or waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a downgrade from Last years model. The only positive is they are insanely light weight, with that said they feel cheap and breakable. You want to keep these in the case for travel. The vegan leather easily picks up dirt, and the ear cups are already flattening! I’ve had the headset over a month now and I can say I really wish I just bought a new set of the XM4s. If you have the xm4s and are looking to upgrade DONT! You’ll be so upset once you notice all that’s missing in the new model. Either look into other options or rebuy the xm4s if you just want a new set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kayleiane, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations. Our WH-1000XM5 wireless headphones with 8 microphones for noise cancellation keep out more high and mid frequency sounds than ever. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.
Should you need assistance with your WH-1000XM5. Please contact us for help at socialsupport@am.sony.com.
Regards,
Carl
- Pros mentioned:Sound quality
Broken Headband within a few months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the xm3 I believe gifted to me and I loved the sound quality. It ended up breaking and when I contacted customer service they said it was "cosmetic damage" and they could not fix it. So I ended up buying a new pair and they just broke. I swear to you I did not do anything unusual. I did not sleep with them. I always used the case. I legit had them on and I myself fell. (the headphones did not) and the hinge part just broke off. I paid over 300 dollars for this to say I am disappointed would be an understatement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RinadB,
Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
- Pros mentioned:Sound quality
Step below the previous model
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While these headphones sound cleaner than my previous gen XM4s, they feel cheaper and are looser on the head which makes the noise cancellation worse. I’d recommend sticking with the 4s while still available.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HarrisonG, thank you for choosing and purchasing our newest product. We're sorry to hear that you have an issue with the noise canceling feature of your SONY unit. If the effect of noise canceling is not sufficient, pleas follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
One of the best of it's kind
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See the multitude of reviews from various publications. Nothing much to be said. Just a bit better than the XM4 in all regards. Smoother Bluetooth multipoint than the XM4 in particular.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Comfortable and excellent quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. My last headphones were also Sony so I didn't expect any less.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnasofiaS, Thank you for upgrading to your new Sony WH1000XM5! We're very happy to hear that you're enjoying the comfortable fit and excellent quality of these headphones. Thanks for choosing Sony! -Sam