Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality, Weight
Another homerun for Sony!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned all the previous generations of the X1000 series and all have been stellar performers. This 5th iteration again does not disappoint. Once they were revealed, I was more than happy to pick up a pair and give them a try. As I said, they are fantastic but not perfect. It's hard to fault them but I did find a couple of things I'd address. One more thing to note is that they are a bit more expensive this time around. After unpacking, first thing I noticed was the new style/design. It's a sleeker take this time out. There are only 2 buttons on them. One for power and one for the programmable noise cancellation/ambient sound control. There is also a headphone jack in case you want to use them corded. The headband is attached differently now and they don't fold up like all the previous versions. That is not ideal but it's also not a major issue for me, anyway. The earcups are made from what I think is synthetic leather but I'm not sure. The charcoal fabric carrying case is larger and has a built-in storage compartment that has a magnetic lid. The compartment holds an included 3.5mm headphone cable and a USB A to USB C charging cable. The case still fits just fine in my backpack for when I bike to work. Set up was just as easy as always. You just need to connect via Bluetooth and you'll need the Sony Headphones app to access all the extra features that are offered, and it's a long list. One major thing I have noticed is that they are extremely light. It's amazing they packed more features and battery life while making them much lighter. It may be from the new non foldable headband but I'm not sure. They ear cups are pivoted slightly forward as well and they rest nicely on my head. One gripe I do have is that I get warm wearing them and I've noticed sweat around the ear cups. That's not a good thing as they are not water resistant in any way. Of course, listening performance is fantastic. The Bluetooth connection is now 5.2 which allows for even farther distance from source. They sound very similar to the M4 version but apparently they have improved upon the Noise Cancellation/Ambient Sound feature. There are more processors built in as well as more microphones which allow for better handling of exterior sounds. I really didn't notice that much different from my M4s but for me, at this point, they are already so good that its moot. The app is packed with additional sound control features like the custom equalizer, Ambient Sound Control, 360 Reality Audio and DSEE Extreme upscaler. Plus it still offers the amazing programmable touch controls found on the previous generations. I actually think they work better this time – far fewer errors while swiping. If you're a Spotify user, there is now the option to set up a quick access tap to launch Spotify directly. Battery life is up 10 hours to 40 hours with ANC on...that's amazing! My one other gripe I mentioned before was that while using these, certain songs seem to get muddy. Things sound a bit mushed together and harsh. It's rare but I have definitely noticed it where I really didn't hear that on my M4s. I was a little surprised. Generally though, they are well balanced, clear and have strong bass response. Overall, Im super happy with the new version of an already amazing headphone series. Sony seems to outdo itself with every version and still remains at the very top of list for headphones priced at this range. Even with a couple of small gripes, I'm ecstatic to use these as my everyday, go to headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spezaled, Amazing! We're happy to hear that you like ease of setup, sound quality, noise canceling function, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
High expectations but ultimately disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Noise canceling excellent. Main problem (two different units tried) was that it was unable to maintain Bluetooth connection. Finally went back to Bose (700) and have had zero problems with sound and noise canceling exemplary.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, while we are glad to hear that you are happy with the sound quality and noise canceling of the WH-1000XM5, we are sorry to hear that it had to be returned due to Bluetooth connection issues. These issues can be improved by troubleshooting the headphones and making sure that the WH-1000XM5 has the latest software update. (Version 1.1.3) This can also be remedied by following the steps on our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=priority%20on%20connection
We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time Sony headphone and earbud fan. These do not disappoint. Pretty significant step forward from the xm4's. ANC is great, sound clarity is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Moderatky Better than XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More money, few inprovements. My opinion, save some money and go with the XM4’s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mareo, Thank you for taking the time to post the review with the WH-1000XM5 headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Jay
Great Product horrible support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones but the warranty support is horrible! I have had these for a little over 4 months and I loved the headphones. The issue arose when I was using the headphones and took them off as I was going to a different location. Apparently the right ear cushion fell off with out me noticing and I was not able to find it. I have never removed the ear cushion on this device. When I reached out to Sony they looked for every reason not to file this under warranty and are telling me I have to replace the cushion at my expense. If I took off the cushion and then lost it I would completely agree but I literally took off the headphones in order to go to a different floor in my office to meet with some one and walked back and in that time the ear cushion just fell off. I did not hit anything and there is not damage on the headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TechNerdNC, we are sorry to hear about this issue. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Stay away from Sony XM5’s!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very flimsy design. TONS of reviews regarding the right ear piece breaking and Sony not standing behind the warranty. Funny though, they’ve now changed the design on the WM6. While Sony usually makes decent products, their customer support and lack of playing well outside of their ecosystem is completely frustrating. I will probably never buy another Sony product and wish I had gone Apple or Bose, instead
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigdR, thank you for sharing your concerns regarding the WH-1000XM5 headphones. We sincerely apologize for any frustration you've experienced with the design and our customer support.
Please know that your comments will be taken into consideration as we work towards enhancing the quality and reliability of our offerings.
Thanks for considering Sony products. We appreciate your feedback and hope to have the opportunity to restore your confidence in our brand.
Sincerely,
Estefany
- Pros mentioned:Battery life
Headphones for Hawaii
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with these Headphones. Bought them for long plan flights. They have amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottwH, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Stopped working after a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent noise canceling. Decent audio. Only used them a few times. Kept in case on shelf. Suddenly drops Bluetooth every few seconds but remains on.
No, I would not recommend this to a friend Sony XM5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really really wanted to like these more than then the XM4’s, but just couldn’t. They are great headphones, but when compared to the XM4’s, they are less comfortable and way less bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Thank you for the review and your feedback regarding the comfortabability and bass is greatly appreciated. As for the bass sound, we recommend using the Sony headphones connect app for sound quality adjustment and equalizer. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried many headphones regarding gaming, watching movies or listening music for any prupose of your use it will exceed your expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mady, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son wanted these for the gym. He says the sound quality and noise canceling are both excellent!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JnJMom, Great! We're glad that your son is loving the sound quality and noise canceling function of his headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good. Wish it clamped tighter. Sometimes falls off head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sebby, We're glad that you like the overall performance of your new headphones. The XM5 length can be adjusted by sliding the slider to get the best fit.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534513.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
top notch kit!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic all around. My only complaint is some equipment such as ultrasonic cleaning devices does create some crackle in the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jukebox,
It's amazing to hear you are enjoying the excellent noise canceling feature and amazing audio quality of these headphones. We're also sorry to learn if you hear strange popping noises when wearing the WH-1000XM5 headphones in some locations. You may hear a popping sound from the headphones if you are in a place that uses devices that generate ultrasonic waves to deter or eliminate rodents and pests. If you are bothered by these noises, leave the place where the noise or unusual sound is heard or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
If noise or unusual sound can be heard, please refer to this link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00278284
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for sharing your feedback and for choosing Sony! -Jess
Great but!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones dont get me wrong! My issue is that they don't seamlessly switch between my iPhone and mac which is really annoying
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenS, Thank you for writing your review. We're glad that you like the WH1000XM5. We're also sorry if you're having issues switching from your phone and mac. To troubleshoot the problem, please check the links below:
https://www.sony.com/electronics/support/articles/00249936
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
MEH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're nice, but im not at all impressed. Do better sony lol
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jgretty, Thank you for taking the time to review the WH-1000XM5 Wireless Noise Canceling Headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really awesome really nice and clear sound & bass/trible & nice app too. I already loveing it and definitely recommend to others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AWSaeed, Gret! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Connectivity
Does not connect seamlessly to WIndows 11 pc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible.. One of the worst experiences. I bought it for the microphones and ANC and multiple features.. but ..a total waste of my time and just ludicrous support services by SONY. They did not resolve the issues but kept giving me multiple links to WINDOWS 10 and etc.. but this Sony has issues with connecting to Windows PC. Later while using it with my iPhone 13, it connects and then disconnects while the calls are going on.. Really nightmare. Terrible experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi George79C, we are sorry to hear that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to know more details from you and help you out.
May we contact you to help and get more information? If,
please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM5
I hope this helps.
Sincerely,
Erin
- Pros mentioned:Sound quality
Best on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d recommend Sony over Bose or Beats any day. Awesome headphones and the noise canceling option is awesome. Go Sony all the way!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OTownGuy, We're delighted to hear that you like the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
FIRST GO TO YOUTUBE AND PUT HINGE BROKE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is extremely poorly made ! Go to YT!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jlacen19, We're sorry to hear about your headphones. It is unfortunate that you are having issues with the hinges of your headphones. This is definitely not the experience we wanted you to have with our premium headphones.
Unfortunately, the limited warranty of your WH1000XM5 does not cover any kind of accidental or physical damage. You may contact our authorized service center (United Radio Service Inc.) for repair options. Please refer to this link:
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Craig
Glitchy connection issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive for what it’s worth. There’s always a bluetooth connection issue on my Mac laptop. Every time I stream music from the web, the headphones usually disconnect and I have to reconnect again. Not sure this is worth it for the increased price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tracyhua,
We're sorry to hear you're experiencing intermittent audio or unstable Bluetooth connection. Allow us to help you and turn your experience around. Update the headset software to the most recent version. The software includes key features, applications, bug fixes, and feature improvements.
Multiple Wi-Fi devices, microwave ovens, cordless phones, or devices that transmit 2.4 GHz band frequency radio waves can cause the sound to cut out. To improve transmission, change the sound quality mode from Priority on Sound Quality to Priority on Stable Connection. To change the setting, use the Sony Headphones Connect app to select Sound → Bluetooth Connection Quality → Priority on Stable Connection.
If the problem continues on the WH-1000XM5 headphones after performing the steps above, restore the unit to factory default.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you have connected to the computer with the headphones named LE_WH-1000XM5, the headphones are paired with the computer with Low Energy mode and may cause the Bluetooth connection to fail or unable to hear the sound from the headphones. To avoid this, pair the headphones named without LE_WH-1000XM5. If only LE_WH-1000XM5 is displayed when pairing, wait for a while to show the model name without LE_WH-1000XM5.
Should you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thanks for letting us help assist you.
Regards,
Jess