Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
not satisfactory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone set's price was outrageously high (more than $400.00), yet there was not much improvement over my $20 set! It was still hard to make out the lyrics in songs and even podcasts. Also, the noise cancellation was not good at all. Any ambient noise would bleed right through, and since the audio quality already was not very good, it made the experience even worse. Please do better, Sony! If you are going to charge $400.00, please make it work next time! Thanks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MelindaBP, we regret that the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
You can make few adjustments to your headphones settings to suit your needs through the Sony Headphones Connect app. It has an Equalizer setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
Additional steps to follow if the noise canceling function is not sufficient is available on the Help Guide. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality, Weight
Ok sound and meh ANC!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok i used alot of headphones so i know what ixfinity am saying:pros:nice looking headphone, light weight, package is good , sound is good but not wow and not worth 400........cons: ear pads makes you sweat on ear after while. Noise is good but not the best( when u go to study at normal coffeeshop you will still hear people nice and clear yes not loud as without but i used better anc headphone befoe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayder. We regret to hear you are having issues with your Sony wireless noise canceling headphones. Please take note that the noise canceling function of your headphones is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Please make sure to wear them correctly to have the best listening experience: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html. We also recommend updating the firmware of your unit to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Sound quality, Weight
All around a great set of headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work and sound great. They are light weight. I recommend you download the app to get the best features from the equalizers. The battery life is really good and the active noise canceling is top-notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Photojoe, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Buy them!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really iffy because of the price, but I’m so happy I got them. The color is stunning (I got the blue), lighter than anything else I tried on my head, battery lasts forever, and quality is just great. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user627629,
You made the right choice! We're glad that you like the color, weight, battery life, and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing, headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones. The sound is great. The noise cancellation works perfect and they are very comfortable and not that bulky neither.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Great! We're glad that you like the noise canceling function and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Sony headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones every one should buy it.Exellent audio and comfort. Also battery life is great more than 30 hrs of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user774303, We're glad that you like the sound. comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass, Battery life, Sound quality
Awesome Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unbeatable Noise canceling, amazing sound and the perfect amount of bass. Very very happy with my purchase. Battery life is incredible lasting days without recharging
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM,
Fabulous! We are extremely pleased to know that you are very happy with your WH-1000XM5 and that you are satisfied with its incredible sound quality, industry-leading noise canceling feature, and long-lasting battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend, the battery life it unmatched. They block out background voices while on a call. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaD,
Thanks for this fantastic review!
We're thrilled to hear you highly recommend the WH-1000XM4 headphones. It's great to know you're experiencing the unmatched battery life and that they effectively block out background voices while on a call. We really appreciate that you've taken the time to share such a positive feedback and strong recommendation!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Comfort, Sound quality
Fair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these for about an hour, and so far, the sound is... Alright. It feels like one side is quieter than the other at times, but they sound fine. I have a pair of XM4s I will compare them to later. The upgrades aren't worth it if you already own the XM4s. The sound quality can be debated, but the noise canceling definitely feels better; there is NO pressure on your ear, unlike the previous generation. The comfort has been excellent so far and has not made me sweat. To be fair, it isn't summer anymore, so it is difficult to gauge that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christopher, we're glad you like our newest industry-leading noise canceling headphones. With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. Ambient sound is captured even more accurately for a dramatic reduction in high frequency noise. Thanks to the new Auto NC Optimizer, noise canceling performance is always and automatically optimized based on wearing conditions and external environmental factors such as atmospheric pressure. The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise and extract your voice clearly in a wide range of environments. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Foldability
Overall a good buy and worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: It's worth the money for Over-the-Ear headphones. They have nice sound quality, user-friendly intuitive touch controls, comfortable ear cushions, and fashionable colors. They do have good-quality noise cancellation and fast charging. The headphone case is adorable. Cons: Ear plugs do not rotate. Headphones are not foldable like Beats. Airpods Pro 2nd generation seems to have a better noise-cancellation in my opinion, but those are in-ear headphones. Still, I would recommend this for an Over-the-Ear Headphones category. Overall it's 4.5/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PrachiP, We're glad that you like the sound, noise canceling function and features. The WH1000XM5 headphones' hinges smoothly rotate inwards to match their unique case shape. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Definitely recommend !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good . Works well with my audio mixer and definitely sounds sis better then gaming headphones if youre on a pc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josedela,
We are pleased to learn that your WH-1000XM5 is working so well with your audio mixer! It is great to hear that you are noticing a significant improvement in sound quality for your PC setup compared to standard gaming headphones.
We really appreciate you choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is great! The headphones have great noise cancelling as well (enough to cancel out a crying baby on the plane)! I tried joining a video call and using these for audio and that was not that good. I could hear just fine but was told my audio was muffled. I like the ability to connect with an audio jack on the plane and these are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CristinT, We are thrilled to hear that you like the audio quality and noise canceling feature of your new Sony WH1000XM5 wireless headphones. When using your headphones for video calls, you may find this link helpful: https://www.sony.com/electronics/support/articles/00250089. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Amazing Headphones!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones. Great sound quality, pretty great noise cancellation, and very durable. Also has a good battery life. Highly satisfied!! Worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amber, Awesome! Thank you for your fantastic 5-star review of the WH-1000XM5! We're thrilled you love the sound quality, noise cancellation, durability, and battery life. Your satisfaction means the world to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Very Great Pair of Headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It gives very great balanced sound with the bass and acoustic. It is packed with features when you install the headphones Sony app so you’d be able to take control over your sound needs. Box comes with an Aux cable, a short usb-c charger, and they are well put together in a nice hard shell case for easy carry. Cannot beat the quality and I love this over the Bose headphones. Especially the battery when it lasts over 8 hours when I used them for the PS5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tolerable Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sleek headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and sounds high quality. Noise cancellation button provides flawless on the go noise configuration changes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalieA,
Thank you for the great review! We're glad you're enjoying the comfort and high-quality sound of the 1000XM5 headphones. The noise cancellation button really does make it easy to adjust on the fly, perfect for any environment.
Thanks for choosing Sony.
-Aldair
- Cons mentioned:Price
The most effective headphone on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once you have a popular product, making changes can be dangerous. Such is the case with Sony's WH-1000XM5, the fifth generation of the 1000X series headphones, that were first released in 2016 as the MDR-1000X Wireless and have grown in popularity as each generation has improved. Sony has made some design changes over the years, but nothing as dramatic as what it has done with the WH-1000XM5. Aside from the $400 price increase, I think the changes are good, and the WH-1000XM5 contains a single key upgrade that is validly awesome, but others may disagree.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyM5, The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Comfort, Sound quality
Returned the mx4’s for these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the MX fours about two weeks ago and found out that these came out right afterwards. Thats my luck . After watching some reviews I didn’t know if it was worth returning thexm 4s and paying the extra $50. However having used both recently, I really feel these are in a Different class. They sound better, they are 1 million times more comfortable, and the active noise canceling is much much better. The difference in sound quality isn’t major and probably not worth $50 difference but the comfort and ANC Are worth that at least.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan, We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Best EQ set up in a headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very very light headphones and yet very durable, it comes with a very strong case easy to carry them in a bag. The headphones jack allows me to use it with professional equipment to get the best sound out of them. The built in EQ is just perfect and I can adjust them based on the type of music i listen to or podcast. The noise cancellation is perfect, the phone call quality has improved tremendously, people can hear me very clearly because the eight microphones cancel all the outside noise. Just buy them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
worth the hype for a better price than apple.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with these – super comfy on the head/ears even with earrings. Battery life is great, especially if you're used to older airpods which only have a 2hr life span. I use these for several hours every day and I only need to charge once every 7-10 days, if not longer. The "silver" color label is misleading – it's a lovely color but these are really more of a stone or light taupe with a hint of metallic shimmer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpaley, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Love these!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, they’re extremely sound proof and tune everything out around you even when there’s no music playing. Battery lasts a long time as well, and I’ve been using them pretty much all day long for the past month and a half.
I would recommend this to a friend