Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Just get em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You want some honesty. Im at a beach right now. Just had one of the best freestyles in a while. This is such an immersive experience. You connect so much better with music . I feel like these are a tool for me to sharpen my skills and also have a deeper appreciation of music. Should have gotten these sooner. They are well worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user275660, Thanks for sharing your experience. We are glad that you are having a great time using your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Christmas gift and so far so good. These are a great rival to the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieGuy19,
We are immensely pleased to hear that your Christmas gift has been such a success so far! It is wonderful to know that the WH-1000XM5 is standing out as a top-tier choice for you, especially when compared to other premium options on the market. We strive to lead the way in noise cancellation and sound refinement, and we are glad you are experiencing that high level of quality firsthand.
Thank you for choosing Sony and for letting us be a part of your holiday celebrations.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Worth the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line in comfortable noise-cancelling headphones. 3D sound is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RYAN, Thank you for giving the WH1000XM5 a perfect rating! We're so pleased to hear you like the comfortable fit, 360 reality audio, and top of the line noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
WH-1000XM5 review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, nice bluetooth interface, very effective NC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xplane, Great! We're glad that you like the light-weight design, Bluetooth interface, and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, battery life, and connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user363735, Awesome! We're glad that you like the sound quality, battery life, and connectivity. Thanks for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound! If you enjoy instrumental music this is the best! Very light weight as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SmNihal, Amazing! You've made an excellent choice! We are truly happy to hear you are very satisfied purchase and you're having an enjoyable listening experience with these headphones. Good to know you like the excellent audio and lightweight design that are also noteworthy.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort
Amazingly comfortable!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent comfort and amazing ANC. Can't recommend these enough!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulS, Awesome! We're happy to hear that you like that these are comfortable and noise canceling works well. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these, sound quality is excellent, no noticeable delay when watching YouTube, Netflix, and Hulu. TV shows like Breaking Bad feel way more immersive. ANC is acceptable, only complaint with it is that I wish it would do a better job cancelling out higher pitched noises. Overall, these headphones are great and I have had no problems with them so far. 9/10- one point taken off for ANC quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BENNNNNNNN, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Awesome Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Sound Quality! Comfortable fit as well. 5/5 Stars!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user444769, Thank you for your 5-star rating! We're delighted to hear that you like the sound quality and comfortable fit. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Very comfy headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable wearing it. Light, very nice noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user610353, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Buy em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best mainstream noise cancelling line -- all of the WH1000s -- out there right now. It takes a little tinkering in the app to get the perfect EQ settings but otherwise these are amazing. I think I spend more time with them on than with them off during my waking hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianB, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, been using Sonys for years. I wish they had a better IP rating but otherwise everything else about these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, Thank you very much for the five-star rating! We are delighted to know that you are enjoying your Sony XM5 headphones. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gifted these headphones for Christmas. My fiancee loves them. The sound quality is great, even when listening to lower quality audio. Super easy to use right out of the box. No problem connecting these to her phone at all. The noise canceling feature is also high quality and we cannot hear anything outside the headphones when using it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganP, Awesome! We're glad that you fiance loves here new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the sound on it is perfect, they are comfortable, easy to put away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user481993,
Awesome! We're truly delighted to hear that you are pleased with the sound quality and comfortability of your new Sony WH1000XM5 Headphone. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony - WH-1000XM5 Wireless Noise-Canceling Over-th
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and super comfortable.Love the color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarthaM, Great! We're delighted to hear that you are enjoying thee sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent sound amazing weight!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Not what yoU would get with wired headphones at the same price level but for Bluetooth headphones they are excellent. I did compare them against apple max and overall preference the sound of Sony, plus Sony you can customize easily (at least on mobile’s devices). There are a number of minuses all linked to software implementation : if you connect to 2 devices simultaneously you significantly cut the range of the connection and that silly speak-to-chat feature keeps enabling itself no matter how many times you turn it off. Apple max definitely switches from device to device much easier at least in apple ecosystem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexF, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Headband too hard again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones. They sound AMAZING and feel really nice and light. The reason i returned them is because of the headband. Its too hard and gives me a headache after only 30 minutes. I do not know why they don't add softer padding on top like they did on the XM2 and XM3 anymore. If the headband doesn't bother you, I can recommend these on sale or refurbished and save the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chaseyoboy, while we're glad that you like the sound quality, we regret to hear that the headphones had to be returned. There are some reasons why your ears may hurt when putting on or wearing headphones. For more details, please check here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
We hope that you'll consider the XM5 again in your future purchase.
Regards,
Erin
- Pros mentioned:Comfort, Sound quality
Sony did it again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is pretty good, I rock these at the gym all the time plus they don’t hurt my ears after long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .HiHoward, Great! We're glad that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Great Headphones! Worth it?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for just under 350 with tax during the sale. I had been wanting a pair of overhead headphones that would cover my ears (to not disturb piercings). Really love the battery life on them plus they charge super quickly. Would recommend, I've never really tried noice canceling headphones before so I'm not sure if they are a "good deal" but I love my pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sophia, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Excellent headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and confort. I would've loved if they were water proof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user800364, We are glad that you like the quality of your Sony WH1000XM5 wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent