Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Not for heavy use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones at my local best buy about six months ago and ended up using them almost everyday during that time, I’m talking atleast ten hours a day and even sleeping in them. At the four month mark, I did notice the band/head piece began to bend, which probably wouldn’t have happened if I either used them less or the band was a bit thicker. Either way, they broke. I’m not saying don’t buy these headphones, they’re absolutely amazing in every other way, just not for heavy use. If I needed these for the occasional use, they would’ve been top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Courtney, We regret to hear about what happened to the headband of your Sony WH1000XM5. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For further assistance with this issue, contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Pros mentioned:Sound quality
Money well spent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones were the best $300 i have ever spent in my life 10/10 world recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user828624, GReat! We're glad that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Noice canceling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my daughter for Christmas and she loves them. She's in her Master's program and says these really cancel out the noise and allow her to study. She highly recommends them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user212458, Awesome gift! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Mid at Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to be perfectly honest about these headphones. Before I purchased these there was a lot of hype surrounding them. They were rumored to be the best noise canceling headphones on the market with the right price so that you didn’t break the bank. So, after doing a trial run with the Airpod Max’s and discovering they weren’t all they were cracked up to be and the price point for them was absolutely ridiculous, I purchased these. I want to start off by saying that all headphones have pros and cons. But these headphones in particular, the cons outweigh the pros. For the pro column, these are large head friendly. I mean wow…as someone who has a large head and is constantly getting headaches from headphones that are clearly not meant for bigger heads, these headphones take the cake in comfort. Not only do they extend…but they extend some more!! I extended them as far as they would go and they were too big on me. I loved that! It was almost enough to make me keep them. Another pro is these headphones are truly lightweight. It doesn’t feel like you are wearing headphones when you have them on. I’d say that’s a win. However…for the cons, these headphones are not sweat or oil proof. If you want to wear these headphones to the gym, I would reconsider. I wore them doing chores around the house and naturally sweated in them and when I took them off there was very visible sweat/oil marks that would not come off. After attempting to dry some of the sweat off with no luck, I air dried them over night and the sweat stains did not fade. So I would highly advise against buying the silver/cream color because I bought the black pair and the dried sweat marks were visible. Another con is they feel very cheap and plasticity. Not worth the price point I paid for what I got. Another con is that sound quality. When I look for headphones I want a clear crisp sound with bass. I don’t want to have to blast the music at full volume just to hear clarity. I had to turn these up to full volume just to get a clear sound and to not be able to hear surrounding sounds around me. Although these say they are noise cancelling, they are not. I could still hear people talking sitting next to me with the noise cancelling feature on. So that was disappointing. All in all, some of these cons may not bother you but for someone who actively has to wear headphones for her job, they were noticeable to me and bothered me. If I had to chose between these and the AirPod Max’s, I would choose these. The price point is better and they comfort is better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emmaleigh0, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.
We'd like to help you and turn your experience round, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Top notch quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality .....exactly as advertised. Ultimate value for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user260972, we're happy to hear that you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Head phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. The best sound I have ever had from a set of headphone's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianT, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these as a Christmas gift for my spouse. Great quality and noise cancellation capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user294894,
Awesome! You've made a great choice! We are thrilled to know your satisfaction with the amazing quality & exceptional noise canceling feature of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Rvw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, easy controls, although takes some getting used to. Better price than similar devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user308631, We are happy that you like the sound quality and controls of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Best study purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for school! Best tool for studying in busy cafes, library’s, and study rooms at school. ;)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudreySolarz, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling for daily normal use. Though louder and heavier noises will get through. It sounds really good and you can adjust the sound qauality based on your preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user257778, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
- Pros mentioned:Sound quality
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them. Everything about them, the look, the sound, quality all top tier. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KassandraC, That's amazing! We're glad that you love your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
What a sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Best in its class. Good customer service too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User367349, That's awesome! We're really glad you are happy and satisfied with the great customer service, and exceptional sound quality of your new WH-1000XM5 headphones. Thank you for sharing this fantastic feedback and for choosing Sony! -Jess.
- Pros mentioned:Comfort
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones work so well, theyre so comfortable and the bass is amazing would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user200805, Fantastic! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones the noise cancellation is so good no audio leaking these are now my go to headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elia,
That's awesome! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Navy headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio and sound proofing. I appreciate the option to have both wired and wireless audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user802181,
We're glad to hear that you like the audio quality of the headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing for everyday use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for about 7 months and theyre some of the best headphones ive ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elvis, Awesome! We're thrilled to hear that you re enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Must buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones all around. Use them for the gym and running and have no issues with slipping down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyR,
Terrific! Glad to know your new headphones suits your needs and expectations. Your satisfaction is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Awesome headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had. If I could rate them higher, I would.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user137123, This is great to hear! We appreciate your output and we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Solid Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The noise cancelling exceded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Raul, Amazing! We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
One of the better headphones I have had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise-cancelling was amazing. You can barely hear anything once you have it on. The sound quality is top-notch. Highly recommend for people who like headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user130468, Awesome! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin