Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
Update for ANC ruined noise cancelling: Not quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these over a year ago. Since then, Song has changed their firmware where the headphones don't do true noise cancelling anymore. Which is ridiculous considering it's their main selling point for this specific pair of headphones. I have a sensory processing disorder and these were amazing until the update. Now they limited "ANC" which is ambient noise control. So now you're forced to hear everything around you on top of your music, and it doesn't block the noise out. Please do research before wasting your money, this is intentionally coded to now let most noise be passive and through the headphones even when in Noise Cancelling mode now. It's a huge problem, and I know a lot of people who won't be buying Sony products anymore from them specifically taking away the hard Noise Cancelling feature. This completely ruined the headphones for me. I don't want to hear cars driving by AND my music if I'm walking outside, but apparently that's asking too much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChloeW,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. These steps may help you have a better experience with the noise canceling function:
-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Not for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m an earbud user but I thought I’d try these out. I did not care for the fit or feel of these over the ear headphones plus they were a little warm. I will going back and using my earbud pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Minnesota,
Thanks for commenting. We are really sorry if our WH1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Regarding fit or feel, if you are experiencing a comfort issue or if the headphones didn't fit you well, please refer to the following information to isolate the problem.
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts on this article for instructions on how to wear the headphones correctly:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I hope this helps.
If there's something we can do to help or you may need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase, and for choosing Sony.
Best regards,
Romeo
Poor choice of word advertising mute, when not.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U cant mute the headphones with the headphones. U have to find your device or phone to do it. Deal breaker for me. Im taking them back tomorrow. I wish they didnt false advertise and put mute in the description. Poor choice or advertisement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, We apologize for the inconvenience and we're sad to hear that you are not impressed with the way to mute the headphone. This is definitely not what we wanted you to experience.
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing your thoughts and we hope that you'd still consider our products in your next purchase. Regards, -Craig
Incompetent squirrels
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Here's the deal: You will buy them. They will break. You will then go on a 2-month-long journey fighting Sony to get an exchange. Sony's customer service phone # does not work. In fact, I think their customer service is a group of squirrels in Boca whose only job is to hang up on you. But wait. The squirrels only hang up on you once they give you hope and you have gotten past the hours-long robo conversation with the robo woman who tries to seduce you with her glacially paced conversation and who will take your case number, not one, not two, not three, not four, wait for it..... yeah keep waiting because no one is answering. They won't answer emails or phone calls. Good luck suckers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CiCi, we regret to hear about the issue you've encountered. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but constant issues since I bought them and even after having them replaced. The notorious hinge issue finally happened to me last month as well. I wish I never purchased them and they were definitely overrated. It makes me nervous to try the xm6 even though theyre supposed to be better, and the hinge issue is supposed to be fixed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Courtney, thank you for taking the time to share your feedback with us. We sincerely apologize for the ongoing issues you've experienced with your WH-1000XM5 headphones and we appreciate your honesty regarding your concerns.
To assist you further, we would like to gather some additional information about your situation. Please reach out to us at socialsupport@am.sony.com and include the following details:
- Full Name:
- BestBuy Username:
- Telephone Number:
- Model Number:
- Issue/Concern:
Thanks for considering Sony products and for letting us know about this issue.
Best regards,
Stephanie
- Pros mentioned:Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A Christmas gift for my husband and he loves them as he is hard of hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnMc, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
I hate these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these so much. They somehow make ambient noise louder so the noise cancelling is clearly trash. And that's not even on the ambient noise setting. The ambient noise setting would only be useful the purposefully deafening yourself. There is also so little padding that they are excruciating to wear for very long. The buttons are either confusing or prone to accidentally going off. My hair seems to set off the touch one. They are constantly slipping off my head and adjusting themselves larger. I need to wear them on the smallest setting which is baffling because I have a gigantic head. The speak to ambient keeps turning itself on which is terrible because of the aforementioned deafening roar. No way can I wear these on a plane as intended, it would just be torture. At this point I have no use for them. They are essentially trash. I hate them. Probably the worst purchase I have ever made. A complete waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MadisonJ, We are sorry to hear that the WH-1000XM5 headphones did not meet your expectations.
If the noise canceling functions is ineffective, please try these steps to troubleshoot and isolate the issue.
-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
-To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
-Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
Also, please note that the noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Although the noise is reduced, it is not completely canceled.
May we contact you for further assistance? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
doesn’t meet expectafions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s very ligtweignt and feels premium, but the anc and audio quality did not meet my expectations. airpods pro max has better anc in my opinion.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Thank you for your review. While we are thrilled that you are satisfied with the very lightweight and premium design of our WH-1000XM5, we are really sorry if its noise canceling function and sound quality didn't live up to your expectations. This is definitely not the experience we wanted you to have. We'd like to help you troubleshoot the problem. If you haven't yet, please follow the steps provided on the articles below as these may help improve your noise canceling experience with the headphones.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534561.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00278312
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Lacks functionality, technically good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good if you can sit in one spot without laying down let along workout. My gf and I both never use them because functionality should be a feature which they have none of. Rather use my previous Bose or Sony headphones which technically aren’t as good but who cares if not useable. Students or other desk jobs all good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JessR, We regret that the headphones did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible. With that being said, we'd like to help you and turn this into a better experience.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Poor design for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great but the design after spending all that money for my son they broke at headphone connection. Very disappointed to much money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi nedstark, while we're glad that you like the sound quality, we deeply regret that the headphones broke. This is definitely not the news we'd like to hear from you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
We hope to hear from you soon.
Regards,
Erin
Get XM4 instead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The durability and quality of the XM5s have been a subject of concern, as evidenced by numerous customer reviews. A cursory examination of the feedback on Amazon reveals a pattern of product failures, which raises questions about the product's manufacturing standards. It appears that the XM5s may not meet the expectations of some consumers, particularly in terms of longevity and reliability. The product's origin, presumably China, has been implicated in these quality concerns. However, it's important to remember that the country of manufacture does not necessarily determine the quality of a product. The analogy of comparing dry stool to wet stool, while vivid, underscores the sentiment that even if one product is deemed superior to another, it may still fall short of acceptable standards.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshT,
Thank you for the review and we do apologize for the inconvenience. Please reach our technical support representative so we can provide the necessary assistance in regards to the issue you are having with the headphones. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Regards,
David
Very well made!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these head phones for my daughter and she absolutely loves them. She also showed me the cool features of these headphones and I must say that I am impressed enough that I may just get myself a pair next Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user102553, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Not what i was hoping for!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shouldve spent alil more moneoy and got bose. These are terrible. May be good of older people who dint care about dspund quality or bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CameronL, Thanks for sharing your feedback. We're sad to hear that you are not impressed with the headphones. Kindly check the link below : https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html There are steps you can perform to improve the sound quality of your headphones.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Cons mentioned:Connectivity
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommend for an iPhone users. why not plug and play just like AirPods,who cares about an app full of settings and annoying for connecting every time!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MacAndWindowsUser, We regret to hear that you're having an issue with your XM5. These headphones can be plug and play. You can simply use these headphones without downloading the Sony Headphones Connect app. The Headphones Connect app is a utility app that helps you to quickly connect compatible Bluetooth headphones to your smartphone. To get the most out of your WH-1000XM5, downloading the app allows you to customize audio settings with your headphones, download software update, etc.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Best gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Christmas present we bought this year. Should have bought one for everyone .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user529044, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great! Highly recommend for personal or gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user435524, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Absolutely no sub bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is Terrible. Everything below 100hz is horrendous.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Giovanny, We regret to hear that the bass did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help and turn your experience around.
The WH1000XM5 headphones offer punchy bass and well-balanced sound. If you haven't tried it yet, you can also customize the sound using the Headphones Connect app, you can adjust the Equalizer to fine-tune your music. Please ensure to download the app from the apps store of your phone.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Headache after started using for couple of mins
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had my worst experience with this headphone. I had headache as soon as started to use the headphones listening to music. Sony has to work a lot in decreasing the effect of radiation and help people provide a better audio experience. I would still vote for my old Bose Quiet Comfort 35 which is still the best compared to this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SaiR,
We regret to know you find them uncomfortable during use and you're having constant pressure on your head. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Not worth for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth, after 2 months the paint started peeling off and now after a couple months the right speaker gave up
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sergegcg,
We're sorry to learn about what happened to your headphones and there is sound issues on the right side after few months of use. Your feedback regarding the paint started peeling off is extremely important to us and is very much appreciated.
We want to make sure you’re taken care of. Please note your headphones has a 1-year warranty from the date of purchase.
In the meantime, if there is no sound, or sound is only heard from one side of the headphones, please follow the steps below to troubleshoot and resolve this issue.
https://www.sony.com/electronics/support/articles/00204552
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible audio for the cost, it sounds like its underwater
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi nely,
We're sorry to hear that you're having issue with the sound quality of the WH-1000XM5 Wireless Noise Canceling Headphones. We apologize for the inconvenience. In this case, please follow the troubleshooting steps from this link to isolate and resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay