Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they were good until they weren’t. one of the hinges broke. terrible quality for the price tag
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mangoooooo,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you're having problem with the headband hinge of your WH-1000XM5. This is certainly not the experience we were hoping you would have with our premium headphones. We'd love to know more about the problem you are having with your unit and help you out. Please email the information below to socialsupport@am.sony.com so we can better assist you.
Sony Case Number (if any):
Name:
BestBuy Username:
Model & Serial Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation doesn't work in high-frequency conditions such as human voices so whenever you are in crowded places this works like a cheapo.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SumithG, We regret to hear that the noise canceling function did not meet your expectations. Sony takes into consideration all feedback as it helps us improves our products. Our WH-1000XM5 wireless headphones have 8 microphones for noise cancellation that keep out more high and mid frequency sounds than ever. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment. Please also note that the noise canceling function of these headphones is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Should you need further assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a month and passed the return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cshane, We regret to hear that the headphones stopped working and have to be returned. This is definitely not the experience we want you to have with our products. We do have troubleshooting steps to follow in fixing issues with your headphones. It is unfortunate that we can no longer perform those steps.
Your feedback is one of the most important matters to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin
sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not what i expected bad quality......................
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NadiaC, We regret to hear that the WH1000XM5 did not meet your expectations. This is definitely not the impression we'd like you to have with our products. Here at Sony, we always strive to deliver quality products that deliver an amazing customer experience.
If there's anything that we can do to make this better, please let us know. You can email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
M4 have better noise cancellation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switching from the M4 since they broke down… The M5 have downgraded in active noise cancellation. Be ready to hear everything with ANC on compated to the M4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny, While we're glad that you are enjoying your XM4, we're sorry to hear if the noise canceling function of the XM5 did not meet your expectations. Allow us to help and turn your experience around. If the effect of noise canceling is not sufficient, please try the following steps below.
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
For more details, please check the Help Guide: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin