Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their impeccable sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the headphones do not fold like the XM4, and others feel the headphones are a little pricey. A few customers report connectivity issues and that the volume does not get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Worth every penny!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice cancellation is out of this world. Very worth the money and I would recommend to everyone. Fit very well in the ears. Only “complaint” is in the gym when you get sweaty they slip a little bit that’s with every over ear headphone. I’ve had them over a month and haven’t had to charge them, they basically last forever. These are VERY great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nobodyyur, This is great to hear! We're also glad that you are enjoying the noise canceling function and fit. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Sony Noise Canceling Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The sound quality is amazing. They are not heavy and fit perfectly over my ears. The noise canceling feature is remarkable! Highly recommend this product!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality, Weight
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is perfect. Easy Bluetooth connection. Switches between apps and phone automatically. The noise cancellation works very well. They are light and easy to wear all day without ear pain as long as you follow the fit directions included. The case is nice for storing. They charge quickly (about 45 minutes from low charge to fully charged) and battery life is great. I can use them for 3, 8-hour days without charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edstgirl,
Thank you for the purchase and we appreciate the positive feedback regarding the sound quality, bluetooth connection and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Another great Sony product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son for Christmas. He was very impressed with the noise cancellation and swipe touch features on the unit themselves. They look really sharp (along with the case). I personally have had a set of this same product but about 6 years older. They are holding up very well and big fan of this product line from Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JCB3!
It’s great to hear that your son is enjoying the WH-1000XM5! We’re glad he’s impressed with the industry-leading noise cancellation and the intuitive touch controls—being able to skip tracks or adjust volume with a simple swipe on the earcup really makes for a seamless experience.
It’s also incredible to know that your own pair is still going strong after six years! That speaks volumes about the durability we strive for in our products.
Thank you for being such a long-time fan and for choosing Sony for your family!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and how light they are. Recommend for noise control
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tiburon,
Thank you for choosing Sony!
We’re elated to hear that the WH1000XM5 headphones have impressed you with their sound quality and lightweight design. Your recommendation regarding their noise control capabilities is sincerely appreciated, as it reflects the core performance we strive to achieve. It is rewarding to know our product contributes positively to your audio experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Quality So Good It’ll Make You Cry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from the Beats Studio Series to these, and I don’t regret it. The battery life on these is easily better, the sound quality and noise cancelling on these headphones are so good, you can hear each individual instrument in your music. These shine in comparison to many other headphone brands, and for good reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello bananaFish7,
Thank you for choosing Sony!
We're ecstatic to learn that the WH1000XM5 headphones have impressed you with their outstanding battery life, detailed sound quality, and powerful noise cancelling. Thank you for sharing how they stand out compared to other brands—it’s wonderful to hear they’re enhancing your listening experience!
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Phenomenal headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these headphones. Fit is great and both sound quality as well as noise cancelling properties are superb. There is a pro and con with its associated phone app, but overall I like its integration and tuneability of the bass/treble levels to your liking. Overall definitely a recommended headphone, and feel best bangs for your bucks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TedDallas, Thank you so much for taking the time to leave us a wonderful review of your Sony WH1000XM5! We're so delighted to hear that you appreciate the great fit, superb sound quality, top notch noise canceling, seamless app integration and tons of customization functions, and overall performance of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best Headphones in the Game.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple weeks of use with my S24 Ultra phone its actually pretty good. The Noise cancelling is a nice feature, though you could still slightly hear sounds when playing music when around really loud construction & commuting in train tunnels. The Bass is neat, well matched with song & not overwhelming, The headphones are very comftable to wear. I highly recommend these headphones. Im actually about to get the ear buds next.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChefGee,
Thank you for taking the time to share your experience with the Sony WH-1000XM5 headphones. We're thrilled to hear that you've been enjoying the noise-canceling feature and that you've found the bass to be well-balanced and comfortable. We appreciate your feedback regarding the noise-canceling performance in challenging environments.
It's fantastic to know that you're considering our earbuds next! We’re confident that you'll enjoy them just as much.
Thank you for your support and for recommending our products!
Best regards,
Stephanie
- Pros mentioned:Battery life
Great value and superior quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my GF she absolutely loves it, uses it in long flights and always claims how good the ANC works compared to apple products. Comes in a wide range of colors and has been rated by many as the best in class. Highly recommend for long trips, cheaper then iPhone pro max, great battery life, and most importantly every stylish. This is definitely a great gift without breaking the bank with other premium headphones in the same space. The case covers and protects the whole ear phones. So far no negative issues as she has already used it for over 2 months since Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality, Weight
Amazing quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very light and comfortable. I enjoyed using them during a car trip recently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseJ, thanks for sharing your great experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying their stunning sound quality, light and comfortable design. It's fantastic to know they've been an excellent companion during your trip as well. Thank you so much for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Comfort, Sound quality, Weight
The best keeps getting better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The redesigned WH-1000 XM5 is more comfortable, lighter, more durable, and better sounding than ever. Sony took their top of the line sound quality and active noise cancelation and made it even better. Connectivity has gotten easier and more reliable and I have yet to find a single flaw or letdown with this latest iteration.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoppingBag, We're glad that you like that these are comfortable, light, durable. We also appreciate that you are enjoying the sound, connectivity, and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony 1000XM5 headphones deliver an immersive audio experience with top-notch noise cancellation. The sound quality is rich, and the customizable ambient sound feature adds versatility. Comfortable design for extended wear, and the touch controls are intuitive. The battery life is impressive, making them a solid choice for audiophiles and frequent travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuylover246, Thank you for sharing your wonderful experience with your WH1000XM5! We're so happy to hear you like the immersive audio experience, top-notch noise cancellation, rich sound quality, adjustable ambient sound feature, comfortable fit, intuitive touch controls, and long battery of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Satisfied
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality and comfort of these headphones, especially that the app allows you to control your listening experience. It really brings out the true colors of these headphones. I could not recommend them for the gym; they do not have a firm grip on your head if you have a lot of hair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SKYLER,
Thank you for choosing Sony!
We're elated to hear that you love the sound quality and comfort of your WH-1000XM5 headphones, and that the app is helping you customize your listening experience. We also appreciate your feedback about their use at the gym. We'll definitely take your comments on the fit into account as we continue to improve our designs.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
So worth it!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for 9 months now and they’re amazing! They feel like clouds on your ears as you can wear these for hours and they’re comfortable the whole time. The battery life is great. Love these for traveling. The sound quality is crisp and I would highly recommend getting them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TroyL,
We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort, sound quality, and noise cancelling/transparency mode is amazing and the best ive ever had in any pair of headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanKyle,
Thank you so much for an amazing review! We're glad you found the best headphones that perfectly match your needs and expectations. Nice to hear you like the comfortable fit, sound quality, and noise canceling/ambient sound mode of your WH1000XM5 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Comfort and Style
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most comfortable headphones! Sleek, neutral, and chic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sara,
Thanks for sharing your thoughts with us!
It brings us great joy to hear that you love the look and feel of your WH-1000XM5 headphones.
Thank you for choosing Sony!
Kind regards,
Estefany
- Pros mentioned:Bass, Sound quality, Weight
Definite good headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a gift for my son, which I’ve purchased an apple airpods max to him as last Christmas gift. Compare with the max, Sony xm5 is much lighter and peformace as good epcially in vocal, bass, and maybe better in noise cancellation. My son likes a lot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GBuyer, Awesome! We're glad that you're enjoying the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing product which is to be expected from Sony, has top notch microphones for audio calls and the sound is deep and powerful but crisp ive been using theses for a few months and I Absolutely love them but I also switch between my Bose Quiet Comfort Ultra they both have positives and negatives but I personally lean more towards Sony for sound quality but I do wish that they would implement a similar feature to Bose's immersive sound function but I would definitely recommend getting these especially if you're on a tighter budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyH,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are delivering the exceptional sound quality and microphone performance you expect from Sony. It’s wonderful to know they’ve become a favorite in your audio experience, especially alongside other high-quality options. Your thoughtful comparison and recommendation mean a lot to us, and we appreciate your support and valuable feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality
A great overall upgrade for the 1000 lineup!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and foremost, I have a passion on collecting headphones from all spectrums. In the realm of bluetooth ANC headphones ive owned the 1000 XM2 / Bose NC 700/ Sennheiser Momentum 3/ Bower & Wilkins PX/ PX7’s /Apple Airpods Max & Master & Dynamic MH65. Each brand has its pros and cons and design uniqueness. In retrospect, i love headphones and respect each companies vision for their products. In regards to the the XM5, in short these are a GREAT addition to the 1000 lineup! Remember, these are wireless consumer grade headphones. So wireless codec even though its LDAC supportive will never get even close to a wired headphone with a DAC connected to it. Bluetooth as it stands cant even compare to a CD Quality grade sound which is 16 bit 44.1 kHz. So take that info for what its worth. Proper Hi Res support is attainable via wired designated (Sennheiser HD 650/ Focal Clear/ HiFiMan) and a DAC/AmP with a proper source like Tidal/ Qobuz & Apple Music loseless. As a general consumer product its perfect. Its drivers though smaller is much more refined from the XM’s the EQ option is perfect. The noise cancelling is stronger than the XM4’s. The major upgrade are the voice mics their much clearer and crisper for yhe receiver. The design to me feels more premium from the XM4, just unfortunate that it doesnt fold. Now in terms of value, thw price is just right. Comparedto the Apple Airpods Max thats a toigh choice. If youre in the apple ecosystem definitely get the Max over the XM5 but overall i would choose the XM5 due to the app and weight of the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality, Weight
Parthiv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound.. bass is live. Optimistic design. Light weight and easy to caring.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParthivS, Awesome! We're glad that you like the sound nd lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin