Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10888158
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their impeccable sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the headphones do not fold like the XM4, and others feel the headphones are a little pricey. A few customers report connectivity issues and that the volume does not get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable with great noise cancelling. Sound was better to me than the Air Pods Max which I bought at the same time and tried. Like how the app gives you the ability to set specific EQ levels. Seems to be a known concern with the hinges breaking, but hope that doesn't happen.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your experience with the WH-1000XM5, JJ34! We’re thrilled to hear you’re enjoying the comfort, the outstanding noise cancellation, and the sound quality—especially compared to your experience with the AirPods Max. It’s also great that you’re making the most of the customizable EQ settings in the app.
We do understand your concern about the hinges and appreciate you raising it. If you ever experience an issue with the hinge or headband, you can contact Encompass for a straightforward repair process that includes the replacement part, labor, and shipping.
Your feedback is extremely valuable and is taken seriously by our teams. If you ever have any issues or further concerns, we’re here to help—please don’t hesitate to reach out to our support team.
Enjoy your music and thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some stuff is good some stuff needs to be improved The surface of the arch that fits your head is very thin, this looks good, but it makes it so that the point of contact in your head is minimal. Since only a small part of this surface touches your head, there is a lot of pressure on it, and after an hour, the top of my head starts hurting, and I have to move the ring around throughout the day to avoid this pain, which is very annoying. The headphone comes with sensors which detect if you have them on. It comes with an app where you can choose if to turn the headphones off when you take them off your head by using the sensor. This is amazing for saving batteries meaning you don't have to charge them often because you forgot to turn them off manually. The problem is you can choose a timer for the to turn off and turn off immediately after taking them off, making it very annoying when you want to take your headphones off for multiple reasons like going to the toilet, talking to someone else or simply moving them around to find a more comfortable position, they turn off and if you are in a meeting on slack or teams, skype you will have to go through the process of connecting a device to these apps again which is very annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDaddy, Thank you so much for taking the time to leave us a review of your WH1000XM5. We're glad to hear you like the wearing detection feature of these headphones. We'll certainly consider your suggestion with regard to the wearing detection timer, as enhancing the user experience is our top priority. We also understand that finding the perfect fit can vary from person to person. We recommend adjusting the left and right slider and experimenting with the positioning to achieve a comfortable fit. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality, Weight
As an audiophile, rock on.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones, extremely light. Used for a couple weeks for work without needing to charge, charged from 30 to 100 percent in 1hr. This generation has an amazing improvement in sound quality with the carbon fiber drivers. With this new version all distortion at high volumes from bass is completely eliminated, unlike the XM4s or Bose 700 headphones. 10/10 would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TreyG, Excellent! We're delighted to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Sony xm5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony xm5 have the best sound and noise canceling that I’ve ever seen. They’re comfortable to wear and battery also last a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UnbreakableR, We're thrilled to hear you're enjoying your Sony WH-1000XM5! The combination of top-tier sound quality, noise cancellation, and comfort makes them a great choice. Thanks for sharing your experience and for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Traveling or not, these things have you covered.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feature packed, super light, super comfortable but they do get your ears a little warm after awhile. The noise cancelling it's top notch and the audio get pretty loud. The touch features come in handy, I use them more than I thought I would. Battery life is great, with uses here and there I went a month on the factory charge before having to charge them up for the first time. These are definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling, battery performance and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Foldability
Older but more reliable/sound better than xm6.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. The sound quality is better than the xm6. They are less compact but will last you longer. The simpler headband and hinge design works better with ears and heads. They also won’t break like my xm6 did. I now wish i kept these instead of my xm6.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anton,
Thank you for your candid feedback and for the five-star review of your WH-1000XM5 headphones. We're very happy to hear that you're enjoying them and that you find the sound quality, comfort, and build to be a significant improvement. It's great to know that the new headband and hinge design are working so well for you, providing a more comfortable and durable experience. Enjoy your music!
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
Best Wireless Headphones I Have Used!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase these headphones a few months ago on sale and have been enjoying using them since. They are very light and confortable for listening for hours with. The noise cancellation on these are top-notch and battery lasts many hours before needing to charge them. Overall I am very pleased with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonah, Congratulations on your new Sony WH1000XM5! You've definitely made an excellent choice. We're glad you're enjoying the lightweight and comfortable fit, top-notch noise cancellation, and long battery life of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality, Weight
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very lightweight and feel comfortable on the head and doesn’t push on your ears. It’s not heavy so no headaches ! I love the sound and quality on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tmtm,
That's fantastic to hear! We're delighted that you find your WH-1000XM5 headphones lightweight and comfortable, especially since they don't lead to headaches. It's wonderful to know that you appreciate the sound quality of these headphones. Your feedback means a lot to us, and we're thrilled that you're enjoying your experience. Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Comfort, Sound quality
Good, but not for me
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfy and sound good, and the noise cancellation and transparency modes are nice, but these are NOT good for the gym or if you tend to run hot at all. They also don’t stay on my head very well. Ended up returning. If you don’t sweat, or aren’t planning on being active on these, highly recommend, but if you’re concerned about that, I’d avoid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DEVINK,
We're glad to hear that you enjoyed the sound quality, comfort, and noise cancellation of the WH-1000XM5 headphones. We're sorry to hear that they weren't a good fit for your active lifestyle and that you ultimately had to return them. We appreciate you sharing this valuable feedback with us.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Lightest headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightest headphones I've ever held or felt by far. The build and design is excellent quality. Biggest con however is not being able to listen to 3d audio unless you're subscribed to a verified app, neither of which is apple music or spotify. It also randomly disconnects sometimes. But still a fantastic pair of headphones. Overpriced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi louiza,
Thank you for the 5-star rating! We're glad you like the design of the headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00186711
If you need further assistance, you can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Chat Now” or you can call us directly in the phone number under “Phone Support”
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Sound quality, Weight
Worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s overall great quality! The sound is very clear and the controls are accurate. I don’t have many accidental control changes that are not intentional. Being lightweight makes them perfect for weightlifting and running. All of my technology has been Apple so I was nervous to step out. I do not regret my decision in the slightest!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalieH,
What incredible feedback! It's fantastic to hear you're loving the overall great quality of your WH-1000XM5 headphones, especially the clear sound and accurate controls that prevent accidental changes. We're particularly pleased to know their lightweight design makes them perfect for activities like weightlifting and running. Thanks for choosing Spny.
-Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Love them!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I seriously love these headphones I can ware them for hours at a time no issues battery is amazing and the sound quality omg!! I felt like I had my own personal concert!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisP, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Comfort, Sound quality
very good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can decide whether to buy between this version and the previous version for a little more money, in my personal opinion you should buy these XM5 headphones because the sound quality of the voices is cleaner and although the bass is more balanced, the previous version is stronger, the noise cancellation could be the best but I'm not sure if you like to listen to music for long periods of time, although these are a little heavy, they didn't bother me at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoH, Thank you for your thoughtful review of the WH-1000XM5 headphones! We're glad you're enjoying the sound quality and noise cancellation. Your insights on the cleaner voices and balanced bass compared to the WH-1000XM4 are appreciated. It's great to hear they're still comfortable despite the slight weight increase. Your feedback is invaluable and will help others in their purchasing decisions. Enjoy your music and thanks for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality, Weight
Best headset I've had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit. Light weight. Great sound and noise canceling. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenR We're happy to hear that you like the comfort, battery life, sound, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
deliver top-notch noise cancellation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 headphones deliver top-notch noise cancellation, audio quality, and comfort. With features like Speak-to-Chat and Adaptive Sound Control, they offer a personalized listening experience. Long battery life and touch controls make them a fantastic choice for audiophiles and travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IbrahimZ, We're thrilled to hear that you are enjoying your the audio quality, comfort, and noise canceling function of your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable, good weight, excellent sound and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwinG, thanks for sharing your wonderful experience! We're immensely pleased to hear that you're loving the magnificent sound of your new Sony - WH1000XM5. Their industry-leading noise canceling technology and comfortable design make them a perfect option for all-day listening. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent Noise-Cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly better Noise-Cancelling than Bose, very light and more comfortable over the ears than the prior generation of headphones. Battery lasts 30-35 hours between recharges when new. Microphone is good in anything except wind. The case is very nice, a little bulkier than others but much more secure. The color does not rub off or scratch easily, so it still looks nice even after weeks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakeP,
That's awesome! We appreciate the positive feedback regarding the noise canceling, comfortable design and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic headphones — light, comfortable, great sound! Never leave home without them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoppingLawyer, We are so happy to hear that you've found the Sony - WH1000XM5 to be a great choice for you. As you noted they produce an Astonishing sound quality, and their ultra soft earcups are designed for long term use. We hope this continues to be a pleasant experience for you and thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
BEST. HEADPHONES. EVER.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality 10/10 Noise Cancellation 100/10 if that were possible. Battery Life 10/10 Comfort 10/10 You get what you pay for. And in this instance, worth every penny. I am going to buy my wife a pair too. I have never wrote a review before so I can’t stress enough how much I enjoy these headphones. I am so glad I ran into the sales associate who recommended them to me. MUST BUY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyV, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Can't go wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have become my daily driver headphones. From riding on the bus, the train and walking around the city. They are comfortable with beauttiful sound quality. Pass through sound when you need it is great. Battery life is amazing. Very light weight. Carrying case is tough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dailygadget, Thank you for the positive review! We're thrilled to hear that you like the comfortable fit, beautiful sound quality, ambient sound mode, amazing battery life, lightweight design, and robust carrying case of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam