Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- |
- SKU:
- 10888158
Customer reviews
Rating 4.6 out of 5 stars with 6061 reviews
(6,061 customer reviews)Rating by feature
- Sound Quality4.8
Rating 4.8 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the impeccable sound quality, comfort, and long battery life of the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. Many appreciate the lightweight design, good bass, snug fit, and sleek aesthetics. However, some customers have noted that the headphones do not fold like the XM4 model and can be a little pricey, while others have experienced occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound qualityCons mentioned:Foldability
Rated 5 out of 5 stars
Better than the XM4s, but maybe not worth price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a headphone addict. I have the XM5's, QC35 II's, AirPod Pros, Beats in ear, etc. These are really good. Better noise canceling than the XM4's, but don't fold up as neatly for travel. I think they sound better too, but hard to say for sure. Pretty comfortable as well. Try em.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyK, Great! We'r glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Need absolute quiet? Try my remedy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise-canceling headphones really are the best. I got them for when I am in bed and there are high pitched noises or when I travel and need absolute silence in a busy-street- alot-of-noise hotel. What I found was to first insert ear bud style ear plugs in first and then put the Sony headphones over that in noise-cancelling mode. Nothing gets in! I mean nothing! I sleep very well, if on my back, even though I am a side-sleeper. I thought I would pass this tip along since so many reviewers on different products have helped me out in the past. For anyone super-sensitive to noises, give my advise a try, it works. I have never used these for music, only to silence the noise pollution when I need to. What a relief.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregG, Thanks for sharing your unique noise-blocking method! It's great to hear that you Sony WH-1000XM5 helps you find peace and quiet when you need it most. We appreciate you passing along this tip—it could be a game-changer for others looking for absolute silence! Thank you for choosing Sony. -Maria
Rated 5 out of 5 stars
Great Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These noise-canceling headphones deliver excellent sound quality with rich, balanced audio across lows, mids, and highs. The active noise cancellation (ANC) effectively blocks out background noise — perfect for flights, busy offices, or commuting. Comfort is solid for long listening sessions thanks to well-padded ear cups and a snug headband, though fit can feel a bit snug on larger heads. Battery life is impressive, easily lasting through a long day of use, and the controls are intuitive. Microphone quality for calls is good, though not industry-leading. Overall, they offer great value if you prioritize immersive sound and strong ANC without breaking the bank.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KalebR,
Thanks for sharing your detailed review of the WH-1000XM5 noise-canceling headphones!
We are really happy to hear that you find the sound quality excellent and that the Active Noise Cancellation effectively blocks out background noise for your flights and commutes.
We're glad the intuitive controls and impressive battery life are also hitting the mark!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned. The first thing i believe that separated these headphones from other noise cancelling headphones is there is no weird pressure feeling on the ears from the nose cancelling. They create an atmosphere that is truly quiet. And there is a lot of customization. The (i don't remember the name of the feature) ability to cover the one side to temporarily turn off the noise cancelling to listen to people talking to you is nice. Also I've had them since before Christmas and haven't charged them yet. So I'm going to say the battery life is really good
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasR, We appreciate your detailed feedback. We're also pleased to hear that you are enjoying your new headphones. Thank you so much for choosing Sony. Erin
- Pros mentioned:Battery life
Rated 5 out of 5 stars
Best bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, can block out noise on a plane ride and last through even the longest of plane rides. They also dont feel too heavy on your head and fit well even when wearing glasses.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Axton, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Battery life, Sound quality
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, great bass, great voice, amazing noise cancellation, really long battery
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelK,
Very nice! We're glad to hear that you like the bass and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Volume
Rated 4 out of 5 stars
Amazing Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, just wish the max volume was a tad bit louder.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayS,
It's a true pleasure to hear that you're enjoying the amazing sound quality of your Sony WH-1000XM5 headphones! We truly appreciate you sharing your experience. We also value your feedback regarding the maximum volume level, and we'll certainly pass this suggestion along to our development team for consideration in future updates. Thank you for your review and for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Love tgem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them so much they’re so comfortable and have amazing sound quality, I used to have the XM4s and I’m so happy with my upgrade. I love the color but i do wish it was a bit more pink
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Smoky Pink
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazmineV, congratulations on your upgrade! We're immensely pleased to hear you're enjoying the astonishing sound quality, comfortable and beautiful design of the Sony - WH1000XM5. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these are perfection! i’m obsessed with them and the sound is amazing! so comfy on my ears and I love the touch controls!
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Smoky Pink
I would recommend this to a friendBrand response from SonyListens
Posted .HI WhitneyL ,
That's fantastic to hear! We're so glad you're obsessed with your WH-1000XM5 headphones and that you're loving the sound, comfort, and touch controls.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Awesome sound and great comfortability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will admit, I was very skepticsly in buying these headphones, primarily befause of comments I had seen on build quality and how the display pairs felt in stores. However, i made the decision to buy them and was definitely surpirsed at how nice they felt. The sound quality is also great, especially once you are able to tinker with the EQ to match your liking, and they are super light and comfortable to wear. I initially bought them under the impression I may want to return them, but ultimately decided agaisnt it becase I liked them so much!
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gregadude, You made a right choice! We're also glad that you like the sound, EQ settings, light and comfortable to wear. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Sturdier than you think, and sound AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was between these and the XM4’s due to all the people saying these brea easy. Yes, you do need to handle them with love, but no they do not break easily. Yes accidents happen, but it isnt thathard be mindful when using them. If you are careful they will last you years. THESE ARE NOT MEANT FOR THE GYM OR ROUGH USE. They are for enjoying music, traveling etc. Treat them like you would an very full cup of coffee. You dont want it to spill while you carry it so you pay attention to how you hadle it. These are the same, but are so wortht he comfort and sound quality which is way better than the XM4’s.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OddPiece, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
The BEST ANC in the game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent noise canceling with a decent in-app EQ to tune more finely to your listening preferences. I really enjoy these headphones. The audio quality is really good for wireless headphones, and there is the option to use a 3.5mm cable if you would like to make the sound quality even better. The case is bigger than the last generation, but still isn't bulky in my experience carrying it almost everywhere I go. The pass-through mode to hear your surroundings is really good, almost as good as AirPods Pro 2, which is surprising considering the form factor of these close-back headphones. Battery lasts multiple days, even though it takes so little time to charge.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShiroKumasan20, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Rated 5 out of 5 stars
My favorite headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these headphones for the past 2.5 years heavily, in the gym, at work on the go, in the office, studying, relaxing at home, and long commutes. The battery is still kicking butt, and the noise canceling/ambient feature is great for my everyday needs. It’s comfortable over the ear, I can wear it for long periods of time with my glasses on. I bought it on sale during black Friday, but I honestly would buy these again in a heartbeat if mine kick the bucket down the road, it’s definitely worth it for my everyday needs. I recently bought myself a different set of headphones for the gym to be rougher on, (the Sony definitely held up in the gym but I just want to stretch the life longer) I noticed the quality compared to the Sony and the sony feels right with the features you get and worth what youre paying for. My all time favorite headphones!
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shay, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Super headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing set of headphones. Lightweight, comfortable, and sound quality is just amazing.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benram,
Perfect! We're glad that you like the design, comfort, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Rated 5 out of 5 stars
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned! Really comfortable and rarely ever fall off my head like my beats used to…
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanathanR!
We are delighted to hear that you're enjoying the WH-1000XM5 headphones. It's great that you find them really comfortable.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Amazing Sound Quality, NC, and Battery Life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and the noise cancelling is better than any headphones I’ve worn. I wore these in an RV, which has a loud motor, with the windows open, and I could not hear the motor and barely the wind while I had the noise cancelling on with a show playing. Another plus is the battery life, which seems to be infinite. Out of the box the headphones were at 50% battery, and I was unable to charge them because I was traveling, so I used them with the battery that was already on them, which lasted for hours upon hours of streaming movies and shows. When I went to check the battery afterwards, they had only gone down a few percent. My only critique is that the headband, although plush, is thin and applies all of the weight and pressure from the headphones onto one part of my head. Aside from this, the headphones are quite comfortable around my ears and I have had no other issues with them.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Rated 5 out of 5 stars
Best headphones I've ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony never loses to amaze me with the build and sound quality. Very light weight for the size of the headphone. ANC and sound quality is top notch.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, SankalpK! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Bomb-diggity!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT quality headphones. So comfortable. So versatile. They can pair to TWO devices simultaneously so I can have it paired to my phone and my tablet at the same time—be watching YouTube or listening to music and answer a call if it comes in. And it even interacts with that Siri chick (but you gotta make sure your device is unlocked
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AK510, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
favorite headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my husbands old sony's were accidentally left behind on a trip - which gave me a great reason to upgrade myself from the m4 to the m5s. these headphones can be worn for longer periods of time without hurting my head and the noise cancellation is a gamechanger when traveling/on an airplane
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acarter,
Awesome! We're glad to hear that you like the noise canceling of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely incredible! The noise cancellation works better than expected. Expect high-quality headphones. Also, the battery life is excellent.
This review is from Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CristhianR,
Thanks for the 5-star rating! We couldn't be more pleased to hear how much you're enjoying the XM5 headphones! Noise cancelling and battery life are game changer on this advanced piece of tech. We hope you continue to have amazing moments with them.
Thanks for choosing Sony.
-Eliab



















